Is Xero currently down? Live Status and Outage Reports

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Mahathir Mahzan @MahathirMahzan

Reported 2021-07-27 20:10:47

Service is back to normal this morning. Thanks @Xero

kt @katierights

Reported 2021-07-27 19:49:08

@gwynnie_binnie make sure you emotionally prepare for xerox of a xerox and the view from halfway down and like…. everything else in the season

Dan @Dan_W_91

Reported 2021-07-27 19:34:19

@Xero - still can't run any payroll reports, nor simple P&Ls - don't know if this is a genuine issue, or just because demand is so high no things are operational. Xero just keeps trying to load then presents a white screen.

Cyberkite @Cyberkite1

Reported 2021-07-27 19:28:52

Xero: "Resolved - We can confirm that the issue we have been experiencing has now been resolved and service has resumed. The issue was related to our login infrastructure, and was not a security incident...."

Jordan @Jordan_BT07

Reported 2021-07-27 18:00:24

@Xero can’t change my p***word because of some kind of outage so now clients are gonna abuse the **** out of me because I couldn’t do what I said I would. Pls fix

pro.solutions @prointegr8

Reported 2021-07-27 17:50:07

@Xero BTW you guys really nailed incident response and comms. For the system to be down for that long normally means it’s not just a rollback deploy, it’s proper baked. Serious props to the team 🙌

Zayn Azam @ZaynAzam

Reported 2021-07-27 17:37:49

'Login infrastructure issue' blamed as sustained Xero outage threatens payrolls https://t.co/5FEBGC0WgH

Ivana Dryland @accountwise

Reported 2021-07-27 17:10:35

RT @Xero: (1/2) We can confirm that the issue we were experiencing has now been resolved and service has resumed. The issue was related to our login infrastructure, and was not a security incident. ^SR

Xero @Xero

Reported 2021-07-27 17:03:58

@tianb45 We're sincerely sorry for the impact of this today on your business. I hope you were able to keep an eye on the status page and get back into Xero as soon as we announced the fix. ^OG

Clear Vision Accountancy Ltd @ClearVisionAcct

Reported 2021-07-27 16:55:57

@Xero is now working again. Please read the details below ⬇️

Son Bon @Sonja1mil

Reported 2021-07-27 16:12:00

@Xero I was going to do it today but there were some issues. I think I’ll be fine to get it sorted tomorrow. 🤞. I didn’t raise an issue as normally if there’s a problem you are good at sorting it quickly.

Bell Stanley Accountants @BellstanleyAcct

Reported 2021-07-27 16:09:34

@Xero I think a pro rata discount would be appropriate here. There must be a phenomenal amount of down time which would equate to millions out pounds of fee income lost!

Xero @Xero

Reported 2021-07-27 16:05:57

@Batwine It has :( But to clarify, while the downtime the other day was excruciating as well, that was a wider internet issue that saw many sites go offline. I hope you were able to keep an eye on our status page to get back into Xero as soon as it came back online. Apologies again. ^OG

Business Accounting Ltd @BAccountingLtd

Reported 2021-07-27 16:04:23

@Xero Well done to the Xero team for fixing the issue. I am sure it was a stressful day for many people at Xero.

Scott Anderson @ImpossibleScott

Reported 2021-07-27 15:58:29

@NiclasJ @kentbye @davekarpf This is a great comparison. The article also brings up General Magic as an example. One issue is VR skeptics often acknowledge this, but compare 90s VR instead of modern VR. Using 90s VR as an example is like saying no one will use a GUI because no one owned a Xerox Alto

Rob Wortham @RobWortham

Reported 2021-07-27 15:44:25

@Xero @4RRecovery I have yes. Why did it go down and why was a ‘fix’ required? Was it a hardware fault, a software bug? A configuration error? To provide that detail would be demonstrating transparency.

EXOXSLBCCDKS @exoxslbccdks

Reported 2021-07-27 15:40:54

@JUNGPR0D 1st, I am not an American. 2, Why not ask the people there. 3, you might not know this but the President of America changed very recently. 4, the main issue is you are making a hill out of mole here, also hope you get a spouse who is the xerox copy of trump. Congrats fuddu.

Stu @StuEkins

Reported 2021-07-27 15:38:49

@Xero Thanks for the update. Obviously a lot of people tried p***word resets before you notified that this wasn't a p***word related issue. Will staff be able to log in with their previous p***words tomorrow, or will they need to go through the reset procedure again?

Xero @Xero

Reported 2021-07-27 15:38:04

@Sonja1mil We typically let folks know if HMRC are offline or unable to connect with Xero so I'm sorry to see you had an issue. Can I check if you raised this with our support team? Were you able to get filed what you needed to by now? Thanks. ^OG

Xero @Xero

Reported 2021-07-27 15:30:34

@lozzatr0n Understood. I hope you kept up with the updates on our status page to start using Xero as soon as we notified of the fix (https://t.co/b18p7E49vq) ^OG

Panossa @PanossaYT

Reported 2021-07-27 15:20:31

@JanderJamesChi1 ***GTRonda_FF @Ogxerox @PinzoDunzo @PredecessorGame Hm, changing the deck mid-game would fix that. I think suggesting items in the item system like there is in Predecessor would help players like me but I kinda doubt they'll invest time in making predefined sets of items for different chars for different playstyles. :/

Greaves West & Ayre @GreavesWestAyre

Reported 2021-07-27 15:10:33

Xero is up and running! Everyone should be starting to see service return to normal. The issue was related to Xero's login infrastructure & they have ***ured users it was not a security incident. For more information check their system status page https://t.co/WV47hvpicE

Jander James Chiasson @JanderJamesChi1

Reported 2021-07-27 15:08:14

@PanossaYT ***GTRonda_FF @Ogxerox @PinzoDunzo @PredecessorGame The main problem with paragons card system was that you couldnt really counter build enemies once you got into a game and chose your deck. I did however still love the uniqueness of all the different card systems paragon went through, but in all honesty an item shop is better.

tk @yourblankie

Reported 2021-07-27 15:02:00

@Xeroxis_ i suppose, but then theres the levelling issue that takes forever

tk @yourblankie

Reported 2021-07-27 15:01:15

@Xeroxis_ shut up naoto is the best, now i have to go for rise because i already turned marie down because i was aiming for naoto

Cynthia Richardson @JanCint

Reported 2021-07-27 14:57:05

@xero328 @JobberNationTV Or maybe Nikki gets her superhero powers fully and takes her down. I'm willing to wait and see. She got a clean pin to win the title, so...

Sam-I-Am they/them 🏳️‍⚧️ 🏳️‍🌈 @crustybumbler

Reported 2021-07-27 14:55:32

Xero's back now but 2FA is off, so I ***ume that's the problem. Uh oh.

BR Accounting & Business Services Ltd @BrAccounting

Reported 2021-07-27 14:51:43

@sageuk tbh wouldnt go back to sage if you paid me, I can count the number of times Xero has been down with a major issue on one hand over the several years I have used them. Sage on the otherhand = shocking service, overly expensive, out of touch and out of date

Xero @Xero

Reported 2021-07-27 14:46:48

@LeapingMikey To be fair the issue last week was a wider internet issue that impacted us. Regardless, you rely on Xero to be online and we're sorry it wasn't. Hope you're up and running again. ^OG

Bill @highamnoone

Reported 2021-07-27 14:40:35

@LeighStallard @Xero Maybe not, I repeatedly tried to sign on and got a message saying that my email or p***word was wrong. It was only when I checked Xero's status that I discovered they were down. It would have been better if status message could have been put on sign on page

Xero @Xero

Reported 2021-07-27 14:29:49

@Daily_Reality_ Confirming not. Hope you caught up with the updates on our status page as we investigated the issue > https://t.co/b18p7E49vq And I hope you've been using Xero again since it came back online. ^OG

Xero @Xero

Reported 2021-07-27 14:22:58

@ascoulsonFCA HI @ascoulsonFCA we sincerely apologize for the poor timing. The previous issue was a result of an external tool that Xero uses, and was unfortunately beyond our control. We apologize for the inconvenience. Are you able to login now (https://t.co/b18p7E49vq)? ^SR

National Cyber Security @NcsVentures

Reported 2021-07-27 14:06:28

‘Login infrastructure issue’ blamed as sustained Xero outage threatens payrolls • The Register | #microsoft | #hacking | #cybersecurity https://t.co/HaMhsd10OA

Gregory D. Evans @GregoryDEvans

Reported 2021-07-27 14:06:28

‘Login infrastructure issue’ blamed as sustained Xero outage threatens payrolls • The Register | #microsoft | #hacking | #cybersecurity https://t.co/JTwBUZoVmb

BR Accounting & Business Services Ltd @BrAccounting

Reported 2021-07-27 14:04:22

@Xero Oof sage trying to maximise by sticking a google ad on xero.status dont they realise their product is just 💩, honestly this is the longest i have every known xero to have an issue which isnt bad considering how long I have used it

Xero @Xero

Reported 2021-07-27 14:00:38

@adrianp53 We can't apologise enough for the time you were unable to use Xero today due to that unexpected issue with logging in. I hope you're back in now. ^OG

🔸️ Diane de Garis 🔸️ @degarisLtd

Reported 2021-07-27 13:36:24

Xero login issues should now be resolved folks ...

Xero @Xero

Reported 2021-07-27 13:31:49

@SimonF_Coaching @hippyadam Yes! That is the source of truth if you ever suspect an issue with Xero. I hope you have been able to login again since we posted the fix > https://t.co/b18p7E49vq ^OG

Xero @Xero

Reported 2021-07-27 13:28:50

@robneil Availability. And I'm sorry Xero was not that today - unexpected issues can take time to fix and we thank you for your patience while we do. I hope you have been able to login again since we posted the fix > https://t.co/b18p7E49vq ^OG

Henry @henrys450

Reported 2021-07-27 13:21:46

@philrandall @Xero Dm @rexxcyberhelp ASAP he help me solved my problem when I have similar issue with my hacked account. His good and fast

fiddler @fidderm12

Reported 2021-07-27 13:20:50

@philrandall @Xero I strongly recommend @rexxcyberhelp he help me recover my hacked account when I have similar issue. Send him a dm ASAP is guaranteed

Phil Randall @philrandall

Reported 2021-07-27 13:19:59

@Xero I know, but you have to go looking for the status page when you first encounter a problem. And that’s after thinking your Xero account has been hacked. Why not have emailed users to save the worry we encountered?

Catherine @CABear24

Reported 2021-07-27 13:04:22

@Xero Whilst I have appreciated the regular updates through the day I really haven’t appreciated the length of time you have taken to fix this. Expected better for the money we pay you each month #poorservice #fedup

Catherine @CABear24

Reported 2021-07-27 13:03:19

@Xero Whilst I appreciate have appreciated the regular updates through the day I really haven’t appreciated the length of time you have taken to fix this. Expected better for the money we pay you each month #poorservice

Phil Randall @philrandall

Reported 2021-07-27 13:03:05

@EnglishFreckle @Xero @williamglocke1 Presume their emails have been down? As there have been zero (pardon the pun) email updates as far as I can see? #XeroIsDown

Bang'uMhlaba @aycawe

Reported 2021-07-27 12:53:48

Have you guys @Xero sorted out the problem?

Will Halford @willhalford

Reported 2021-07-27 12:39:48

@Xero Can't believe the system can be down all day! Presumably customers will get some compensation for this outage, at a minimum a monthly reduction due to inability to even access basic software?

Susie S @EnglishFreckle

Reported 2021-07-27 12:31:59

@Xero @williamglocke1 Status page still says it’s down but luckily I saw that someone else was in via LinkedIn - at 5pm I don’t know whether to laugh or cry.

Neil Brown @neil_neilzone

Reported 2021-07-27 12:26:34

There are Xero reasons to read my recent blog post on the GDPR, personal data breach reporting, and service outages: https://t.co/nX9WCvrEvH

Andy Lowe @andy_wolves91

Reported 2021-07-27 12:17:50

So when will it be fixed?! @Xero

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