Is Virgin Mobile down right now?
(latest update April 16, 2021)
Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Mrs Duck's Nails @MrsDucksNails
Reported 2021-04-16 11:33:47
@D00k3n @virginmedia Not only that but I have run out of data on my (virgin mobile) phone because our WiFi keeps going down!! So I have no Internet thanks to all this!
Virgin Media @virginmedia
Reported 2021-04-16 06:41:09
@GeekyNojjy ****o there, it's really disappointing to hear of your recent experience and problem getting this looked into. IS the over billing in relation to Virgin Media or Virgin Mobile services? RP
BT @bt_uk
Reported 2021-04-16 05:37:10
@imprestavel Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
JH @blinkrocker88
Reported 2021-04-15 16:55:05
@virginmedia customer service is absolutely abysmal. A live chat in your website with a Virgin Mobile agent and the staff member left the chat without rectifying my issue. @richardbranson needs to sort his staff out
Gardiner @gardinerlife
Reported 2021-04-15 12:00:44
@virginmobilecan Your customer service is really bad. I'm a long time virgin mobile customer trying to solve a problem. I ordered a new phone 2 weeks ago. No one seems to be able to solve the issue or speed things up.
4evaWestHam @4evaHam
Reported 2021-04-15 07:26:18
@virginmedia hi my Virgin Mobile has been showing as no service all day, is there an issue who do I need to contact?
BT @bt_uk
Reported 2021-04-15 00:42:28
@GettingsJulia Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-04-14 22:39:52
@jess_dubbs Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-04-14 18:16:22
@flipper68_ Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
rym358@yahoo.com @rym358yahoocom1
Reported 2021-04-14 15:49:12
@VirginMobileUAE my mobile was suspended for a long time! I am not allowed to renew my ID through the app & required to go to a mall. I haven’t been to malls for a while with the pandemic & nothing is close to where I live. No one answer my queries. can you fix the issue please?
Laura Taylor @laura_LT_taylor
Reported 2021-04-14 05:16:06
@virginmedia Apparently you don't issue ****les and even though I'm also a Virgin Mobile customer you can't increase my data allowance to unlimited for the 2 weeks I have to wait for my broadband to be installed. Extremely poor customer service. Will be searching for new providers for both.
BT @bt_uk
Reported 2021-04-13 18:15:56
@cherrycoombe Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2021-04-13 17:02:55
@CharmanBen Hi Jed, sorry to hear your having issues Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-04-13 16:41:14
@Ravenfan7908 Hi Richard, sorry to hear this please Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-04-13 14:46:01
@_Rammer sorry to hear that, Sean. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Rita
nirvana @NirvanaCryt
Reported 2021-04-13 06:26:28
@virginmedia John are you okay? Your own mobile team (some) are saying this is a scam isn't that a problem it's self? Especially when the number is different from virgin mobile. it should be the same correct? So why is the number different
BT @bt_uk
Reported 2021-04-13 02:50:02
@ana_peartree Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2021-04-12 21:02:30
@biebersbusking Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Gareth
BT @bt_uk
Reported 2021-04-12 19:36:35
@D83Design Or you can text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-04-12 18:23:30
@Kash91Hussain Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-12 16:12:59
@honorfn_ Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-12 16:07:32
@ScottyDenning Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-12 10:41:43
@Morganreads27 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Paddy https://t.co/hBbj6tVEyH
Pauline @menthol4
Reported 2021-04-12 06:08:01
@virginmedia .I have no mobile phone service in Aberdeen with virgin mobile. Is there a problem.?
Shoeb Surya @shoebsurya
Reported 2021-04-12 02:35:07
@VirginMobileUAE What mail?? what fix?? You are trying too hard in the wrong direction to close the communication here in the public forum... Instead, I suggest cancelling my account will help you close this discussion faster! #badservice
BT @bt_uk
Reported 2021-04-11 17:18:13
@calciocarl Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Gareth
BT @bt_uk
Reported 2021-04-11 16:36:58
@vinnie19891 Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Gareth
BT @bt_uk
Reported 2021-04-11 16:30:16
@lesley817 Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Gareth
BT @bt_uk
Reported 2021-04-08 15:56:15
@hildadev Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Nicole Chaplin @_NCHammer
Reported 2021-04-07 21:46:46
I just went down a Google images rabbit hole to find my first pre paid virgin mobile cell phone...Enjoy. https://t.co/xih5HHP2qx
saeed_sid_sr @saeedsidsr1
Reported 2021-04-07 17:37:03
@shoebsurya @VirginMobileUAE they need to fix things and go with the changing times and trends.
Shoeb Surya @shoebsurya
Reported 2021-04-07 14:35:03
@VirginMobileUAE Complaining from day 1 (1st Feb 21) about the speed of your internet on social media and emails. Even raised the complaint with @TheUAETRA. 62 days later... you accept the problem with your network but not willing to cancel my services.. [1/3]
Zoe McGivern @ZoeMcGivern
Reported 2021-04-07 08:37:44
1.What does it take for #VirginMobile to acknowledge a complaint and fix their mistakes, someone please tell me? Almost two years of ****, to have ZERO response from them!!! @virginmedia
saeed_sid_sr @saeedsidsr1
Reported 2021-04-07 06:41:31
@VirginMobileUAE well it is not normal to be in red list or covid. rules must adapt to changes in cir***stances. just like mask and safety regs. contact less delivery and so on. the issue must be escalated to the ceo.
BT @bt_uk
Reported 2021-04-06 19:11:47
@ajfox24 Hi Amanda, Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Regards ^Sian- BT_UK Team
BT @bt_uk
Reported 2021-04-06 12:13:59
@Fr8nch18 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-06 12:09:04
@ed12fn Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-04-06 12:04:35
@ruperto_SE10 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
c k jowett @wildcatwatcher
Reported 2021-04-06 07:47:38
@VirginMoney hi, is there a problem with with virgin mobile banking app as we can't get ours to work thanks
Achkar Antoine @hkarinho
Reported 2021-04-06 02:25:02
@VirginMobileUAE got the worst experience ever. Customer service is a disaster, keep on repeating same issue and never got a proper answer. Chat is a joke, responses are delayed and inconsistant. Don’t waste your time and money here.
Mike Veenie @fnveenie
Reported 2021-04-05 17:09:10
@AnnMarieMacKay @virginmobilecan I'm in Kingston. Phone and internet both down. Separate companies
Iwillmakeyouwonder @youwillwonder
Reported 2021-04-05 17:03:37
Virgin mobile service is down, busy day, back in for overnights. Here’s a very Canadian pic to lift your spirits! Going to go nap 😊 https://t.co/Esoex37rzA
Jude @canuckbird
Reported 2021-04-05 16:58:37
@virginmobilecan Funnily enough, your tech support just said there's an outage in my area....
BT @bt_uk
Reported 2021-04-05 16:54:05
@ZacRace Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
JC @JCCWhyte
Reported 2021-04-05 16:39:51
@KylesWeather @SteveCoville @Bell_Support My Virgin Mobile (also Bell) is down as well.
teenage dirtbag @renhatesu
Reported 2021-04-05 13:00:07
the way my friends **** was always glitchin like um… miss virgin mobile please calm down im trying to talk
(Mary) Grace Lao @grace_lao
Reported 2021-04-05 09:32:22
@virginmobilecan is there a current outage in the GTA? My phone says "no service"
Leon Kedward-Jones @LeonKedward
Reported 2021-04-05 08:16:19
#virginmedia #virginhelp How do I contact Virgin Mobile client retentions in the UK? I have been in touch with the call centre twice and the 1st time my issue was not resolved, the second call was almost inaudible and they could not access the systems they needed!
Please help :(
Ms Rose ♡ @_BOSS__Ladii
Reported 2021-04-03 22:23:34
@phillykickz @virginmobilecan Nah bruh I will go back to Chatr and call it a day unlimited data slows down after 12 or 15 can’t member $55
ML @malandri_
Reported 2021-04-03 21:11:15
@virginmobilecan Thank u for reaching out. I however already cancelled my services. Cust. service & tech. Support were incapable of trouble shooting the issue. I spoke to 13 diff. people and spent a total of 4h on the phone over a 4 day span. Complete waste of time that created a m***ive headache