Is Virgin Mobile down right now?
(latest update January 16, 2021)
Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Beverley Pickles @bevpickles
Reported 2021-01-16 10:12:43
@virginmobile no service again! Been appalling since we moved to West Yorkshire. Is there an issue?!?! 😡
Ashleigh Williamsz @ashwilliamsz
Reported 2021-01-16 06:02:21
virgin mobile is hands down the worse mobile network
BT @bt_uk
Reported 2021-01-15 21:54:12
@Corvus_SSBU Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
t fatima @tfatima02846747
Reported 2021-01-15 21:38:52
@VirginMobileUAE worst network of UAE.
Don’t buy from them.
Bcoz:
1- no customer services system exist.
2- no where to call if u have any problem.
3- charge the card , without knowledge. And u can’t do anything.
4- I felt like being cheated by Virgin mobile UAE.
Avoid !
Avoid !
BT @bt_uk
Reported 2021-01-15 19:50:01
@Octave_SSBU Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott
Anji @storygal87
Reported 2021-01-15 19:33:41
@virginmobilecan is there a service outage right now? I have no signal right now.
BT @bt_uk
Reported 2021-01-15 17:23:48
@big_toona99 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Jenny
BT @bt_uk
Reported 2021-01-15 16:35:38
@aidenbliss1 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2021-01-15 16:34:00
@RickyWise86 Hi, sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. Texts are free unless you are on Virgin mobile. ^James M
BT @bt_uk
Reported 2021-01-15 16:18:04
@Naylor_Swift Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2021-01-15 14:53:07
@DRi_LUX If nothing is listed, text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Lisa
brett blackman @BrettBlackman
Reported 2021-01-15 11:58:18
@NHunterThompson i def went to the poseidon tour with zedd b2b porter, fun!!! i got to see skrillex for his mothership tour at virgin mobile freefest, it was def one of the best shows i have been to, hands down.
BT @bt_uk
Reported 2021-01-15 08:51:13
@DanTheMan_709 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Catherine
Emma @LambsNotes
Reported 2021-01-15 03:24:59
@virginmobilecan Why don’t you post when home internet is experiencing a system problem - spent 45 min troubleshooting and talking to tech support just for them to say the system is down/will be back up within 24 hours...
Kev Russell @BigLaz1973
Reported 2021-01-15 01:18:24
@virginmedia my mobile signal has been down all day yesterday and now today #VirginMobileDown 😡
BT @bt_uk
Reported 2021-01-15 00:01:29
@WayneTritton Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-01-14 19:08:11
@djandybower Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^David https://t.co/hBbj6tVEyH
Kash G @KashG27599067
Reported 2021-01-14 03:45:21
@virginmedia Once again you have failed to establish my issue, especially as it has got nothing to do with #virginmobile stop embarr***ing yourself further #virginmedia and private message me
BT @bt_uk
Reported 2021-01-13 20:31:40
@damokinsella82 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
idontgivea @L0VELYCLIFFORD
Reported 2021-01-13 18:21:46
@virginmobilecan glad your techs can are fun of me for crying on the phone after a third phone call to attempt to fix this issues and STIKLCIT CUTS OUT AGAIN!! IM GOING TO FAIL MY CL*** BC OF YOUR STUPID TECHS AND INTERNET
BT @bt_uk
Reported 2021-01-13 16:04:17
@Hengcredible Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Matt@bt_uk https://t.co/hBbj6tVEyH
Adam Morgan @aymorgan
Reported 2021-01-13 09:20:25
@VirginMobileUAE @SukhSidhuUK I received an SMS later on in the evening confirming it was a system issue (and had 30 days to update my ID details).
Thanks for confirming on here too tho 👍🏻
Robbie Montgomery @montgomery_rj
Reported 2021-01-13 07:20:51
@virginmedia Issue 1 has been resolved - i.e. Virgin mobile not being cancelled due to the incompetence of Virgin Media.
Issue 2 remains - i.e. still do not have internet, but we will see what happens on 1-Feb (the [current] proposed install date)...
BT @bt_uk
Reported 2021-01-13 04:21:41
@scale_143 If nothing is listed, text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Lisa
BT @bt_uk
Reported 2021-01-12 20:32:48
@Madcotto Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Matt@bt_uk
BT @bt_uk
Reported 2021-01-12 18:51:41
@nathan22hamb Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-01-12 18:51:10
@AshGamer15 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2021-01-12 18:50:39
@yasminlambert Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
Dev Agarwal @genius767
Reported 2021-01-12 15:41:10
@virginmobilecan you guys have horrible tech support. They do not escalate issue and keep asking me to reboot modem and hang up. My internet keeps dropping every 4-5 hours. I can’t keep rebooting Steve modem.
BT @bt_uk
Reported 2021-01-12 13:37:33
@tuk485 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Catherine
BT @bt_uk
Reported 2021-01-12 13:36:31
@type1trouble Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Catherine
DanManCan @DanManCan
Reported 2021-01-12 13:32:51
Virginmobile network down in Glasgow? Can only connect to WiFi? @virginmedia
trixie @LongJayne
Reported 2021-01-12 11:30:30
@virginhelp @virginmedia My cable is broken! No virgin mobile ...can't call 150 as phone obviously not working...over 18hrs myself and husband holding on seperate mobiles...keep being sent to a bot!!
Super Nova @SuperNo42588635
Reported 2021-01-12 06:42:43
@Rod_Dora_Always Ontario Canada near Ottawa. 3am my internet with bell fibe went off. And strangely more.. My cell internet also went down. But it's also with bells sub provider virgin mobile.
Rami Azzam @ramisazzam
Reported 2021-01-12 06:41:36
@aymorgan @VirginMobileUAE Yeah well my service is still working. My issue is I'm not even in Dubai at the moment! So nothing I can do. Keep us updated if anyone gets back to you ill do the same
Julian Richards @julianofclapton
Reported 2021-01-12 06:29:48
@virginmedia Now I've explained the problem to a human again. Put me on hold to talk to someone else. Then put me through to a 'specialist team', which was the Virgin Mobile team - who of course couldn't help me with the problem.
BT @bt_uk
Reported 2021-01-12 03:20:53
@CornishForge Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Catherine
BT @bt_uk
Reported 2021-01-12 02:48:56
@PippinHustler Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
⚝⛦ALF-pgnprincess⛦⚝ @alf_princessk
Reported 2021-01-11 22:26:23
@virginmobilecan Thank you. It came back on soon after I tweeted. However, this has been an ongoing issue for over a year. I lose service way too much, apparently bc I am close to the border. I think you should give me a good roaming plan bc I pay way too much to only have service half the time.
BT @bt_uk
Reported 2021-01-11 20:45:14
@lewiswxlsh Hi Lewis, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^David
Jarosław Majcher @jarekmajcher
Reported 2021-01-11 19:34:12
@virginmobilepl Tango down
BT @bt_uk
Reported 2021-01-11 10:02:50
@MichaelCade1 Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Dee
BT @bt_uk
Reported 2021-01-11 08:45:00
@Samtecc25 Hi Sam sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^PaulaB
BT @bt_uk
Reported 2021-01-11 04:33:03
@Warebird69 If nothing is listed, text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Lisa
BT @bt_uk
Reported 2021-01-11 02:04:24
@careyjen1988 Hi Good morning, Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Thanks ^Mat
Lisa Furry @Totti_Rules_10
Reported 2021-01-10 20:36:14
@virginmobilecan Horrible customer service....2 months trying to solve an issue and no resolution. No response or agents just disconnect after being p***ed from agent to another for over an hour
BT @bt_uk
Reported 2021-01-10 20:13:34
@JuliaPeeps Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Jenny
curtis leisure @rooflopa
Reported 2021-01-10 19:54:03
@virginmobilecan are there any notable outages right now? Our internet just cut off and we router reset a few times to see if we could fix it.
Jonny R @jpr132
Reported 2021-01-10 19:51:21
@virginmobilecan my internet is down, and I am having a hard time reaching anyone? Is this what #1 customer service looks like?
BT @bt_uk
Reported 2021-01-10 19:50:27
@ultra_zed Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Jenny