Reported 2021-06-24 01:25:12
@travelocity if a tornado touches down and your customers flights are canceled, do you help them out and rebook or refund or do you laugh at them and keep their money? I can tell what @Expedia does!!!
karen rickert @karenrickert2
Reported 2021-06-23 23:38:37
@TravelocityHelp I’ve been trying to reach customer service all day to book a flight using a credit. I wait hours for the call back and when my phone finally rings it hangs up on me. I’ve called from multiple numbers so the problem isn’t with my phone. Very frustrated.
Rebecca Lynn @RebeccaLynn7355
Reported 2021-06-23 10:43:13
@travelocity That’s the issue. We don’t have an itinerary number. Your customer service line won’t let us speak with anyone without it. We have a problem with completing our booking on your website.
Reported 2021-06-23 09:14:25
Day 17. Today this problem ends. @TravelocityHelp finally responded accordingly, and made the refund. Grateful of them. I cannot say the same about @British_Airways, they canceled the flight and "due to their internal politics" they transferred the problem to another.
Makeup Prodigy @Makeup_Prodigy
Reported 2021-06-22 17:29:01
@travelocity You're not sorry or you would've resolved the issue
Reported 2021-06-22 15:11:08
@TravelocityHelp ****o I have an issue and no one is answering
Reported 2021-06-21 16:26:34
@caseysr702 @travelocity @sarasmiles365 @AmericanAir The customer service is pretty **** poor. I’m having my own issue with them right now. Canceled a hotel room THATS A WEEK OUT and I can’t get a refund. Even though I paid for the travel protection plan. I’m submitting a report to the BBB.
Gregory Giagnocavo - Strategy Academy @StrategyAcad
Reported 2021-06-21 11:03:30
@travelocity @TravelocityHelp I HAVE HAD THE WORST experience and your 'support agents' are hiding behind 'company policy'. I am getting NO real support. Just dismissal of my problem with the last trip. WHO AT TRAVELOCITY CAN OFFER REAL HELP?????
Reported 2021-06-20 12:04:30
@travelocity @sarasmiles365 @AmericanAir Booked by @travelocity by the way. Can’t get ahold of anyone’s customer service. No one wants to fix the problem. #terriblecustomerservice
Mary Haymaker @Mary_Haymaker
Reported 2021-06-18 15:18:09
@TravelocityHelp Is this some kind of joke? I’ve been trying to get support through Facebook since Tues with 18-36 hours between responses from you and this is the latest response? You couldn’t check yourself to see if the issue I described had been resolved? https://t.co/dg1INbnzY0
Lenox Robinson Jr @LenoxRobinson
Reported 2021-06-18 10:47:03
If you stop going to the same vacation spot you could go there if you went from the most expensive place down to the cheapest
Mariska Norval @NorvalMariska
Reported 2021-06-17 01:46:06
@bestofnicolem @TravelocityHelp It is crazy. It is a simple problem. I have NEVER seen such delay tactics in my life. Looking for any and all reasons not to give me a refund or access to my airline credit. Other agencies sorted out long ago, but this lot. 🙈🙈🙈
Mariska Norval @NorvalMariska
Reported 2021-06-17 01:44:34
@travelocity looking for ONE senior manager willing to take my simple problem and get it resolved. @TravelocityHelp not helpful. Mails not working. Phone calls not working... a bit gatvol now!!!
Best of Nicole Marie @bestofnicolem
Reported 2021-06-16 23:52:54
@JenelleWile @TravelocityHelp I’m going on 32 hrs and 17 days to get help & still nothing. Hopefully you got your issue resolved!
Ryan Murray @RyanMur34727791
Reported 2021-06-16 22:10:47
@TravelocityHelp Why can’t I talk to a person. Your website charged me 1200 and then took me back to the screen saying there was a payment issue. But, the money was taken from my account. There is no itinerary number to use since according to you, I have not booked anything.
Keith Benner @keith_benner
Reported 2021-06-16 20:37:30
@travelocity I DM’d you all the details on 6/3. So far nobody has helped me resolve the issue. What do I have to do to get someone to help resolve the problem? Blast negative reviews on social media, contact the BBB, dispute charges with my credit card company??
Laura Beauregard @lauratvaroha
Reported 2021-06-16 11:55:35
@PPfeiff @AmericanAir @travelocity I cannot fix it online. Says I have to call. But on hold 16 hours over 2 days. I send messages here but no response. I really feel like they must not be going through. They keep responding to others
Malcom Flex @AqueelMajied
Reported 2021-06-16 10:57:15
@travelocity actual questions when has your customer service team gotten so bad?
I’ve now spent collectively spent days on an issue caused because I couldn’t change a booking in app after noticing the incorrect date was entered.
Are “notes” just a made up phrase?
Ally Colon @AllyColon1
Reported 2021-06-16 01:38:01
@Target Since Target solves all problems, can they help me with my travelocity issues too? Give them a crash course on what REAL customer service looks like.
Reported 2021-06-15 08:39:07
@travelocity Bear in mind everyone with a problem, you CAN file in small claims court in your state as well as call your CC company and dispute the charge.
Artificial Tweetner @henraber
Reported 2021-06-14 23:04:37
NHL on the TV to my left, NBA on the TV to my right, and here I am admiring the Travelocity gnome as he glides down a river in a canoe on the TV in the center
Donya Blaze @donyablaze
Reported 2021-06-14 22:21:06
@PeterSGreenberg Is there any way you can report on the ongoing fraud and deception of Travelocity? Their customer service is awful, they refuse to issue refunds, and there are entire Facebook groups planning cl*** action lawsuits.
Ben Castro @BenCastr0
Reported 2021-06-14 19:20:36
@travelocity Never experienced worse customer support. I called the number listed on your website over 20 times and spent hours on the phone. I also messaged you on all socials and didn’t get a response until I resolved my problem myself. This is unacceptable and embarr***ing.
Kim Beauvais @TiiNk3R_BeLL
Reported 2021-06-14 17:59:20
SO IF THE COMPANY LIES ABOUT THEIR PROPERTY WE STILL HAVE TO PAY 😳
Someone better fix or ima really go off @travelocity @TravelocityHelp https://t.co/0ZKldXo0P0
Reported 2021-06-14 12:20:42
So at this point y’all playing with me y’all changed my flight… then i call to fix it and the agent books the wrong flight!! @TravelocityHelp @travelocity
Keith Benner @keith_benner
Reported 2021-06-14 10:10:31
@travelocity After days of waiting and 0 communication on your end, I get an email reply stating no error was found and I’m out $872. Obviously there was an error but nobody there cares about your customers enough to fix it. You have the worst customer service I’ve ever seen.
Mariska Norval @NorvalMariska
Reported 2021-06-13 19:51:23
@TravelocityHelp this is becoming ridiculous. Can I please get my issue resolved? Some feedback will go a long way.
Pop Culture Junkie @MissFashionPark
Reported 2021-06-13 18:39:03
@TravelocityHelp it has been 3 days and you still have not responded to my DMs. Please address this issue immediately. This is the WORST customer service ever
Julio Bouza @JulioBouza
Reported 2021-06-13 12:19:44
YO @travelocity fix your car booking API. Can’t book.🙄🤷♂️
KayWafflee 🌈 @KayWafflee
Reported 2021-06-12 17:43:01
@spudzilla1325 @travelocity Nooo! What the **** dude! @travelocity fix this! I haven’t seen my best friend for nearly 2 years! My *** is moving all the way from Australia to see this potato! Fix it!
Chad Hardy @SHR_Harvick4
Reported 2021-06-12 09:33:10
@travelocity good Morning, I was looking to book a day trip out to LAX. Only issue I seem to be having is their is no option to choose a seat. I know it’s extra but it won’t give me that option. Can I not do that on your site ?
Reported 2021-06-11 16:17:39
@ExpediaGroup @travelocity somebody need to answer my questions and resolve my problem @bbb_us
My Real Struggles @myrealstruggles
Reported 2021-06-11 13:51:27
@TravelocityHelp my trip is marked canceled and my trip isn’t canceled! I need ***istance with this issue.
Adam Rizzieri 🇺🇸 @TheAdamRizz
Reported 2021-06-11 10:54:36
Bingo! I know Justice Thomas is watching closely. ⚖️
Example of the issue:
Searching for a flight on Google?
Google will ensure that their own products, like Google Flights, are the first option every time.
"Sorry (not sorry) @Orbitz & @Travelocity!" -@lifeatgoogle
Reported 2021-06-11 01:56:30
@travelocity sent a followup DM to an ongoing issue I’ve been having this morning and then again this afternoon. 16 hours and no response 💁🏼♀️
Emanuel Yax @mannyyax
Reported 2021-06-11 01:56:06
@snoopet @ismaispiche @Expedia Travelocity is not working neither, did Expedia say there was an issue with the payment?
/ Noreen (Noírín) / @snoopet
Reported 2021-06-11 01:32:58
@ismaispiche @Expedia No it just says the site is down. Travelocity worked
Reported 2021-06-10 21:48:10
@travelocity Oh Em Gee!!!🤩I literally just told my parents I would take them on a trip, but I’m always down on spending some quality time with my Dad!! #HacksonHBOMax
Ty Williams @Will_I_Ams08
Reported 2021-06-10 12:37:06
@b***barbie182 @Expedia @travelocity Had this problem with Expedia last week I know how you feel
Reported 2021-06-09 22:30:13
@TravelocityHelp why do you guys keep randomly charging to my cc?! I hope fix this for me or I’ll be disputing with my cc company. It’s been a nightmare trying to book a flight using @AmericanAir credits. Next time, I’m skipping the middle man… hasta nunca @travelocity ✌🏽
Janelle Short @jameelanoor
Reported 2021-06-09 19:24:22
@travelocity This is the number of times I’ve called you today trying to resolve an issue the only thing I get is a automatic reply saying please wait we will get to you please help us please respond positively please fix the issue https://t.co/TDthid49XW
Reported 2021-06-09 08:46:28
@stevenkonkoly @travelocity Exactly. I spent all day with them yesterday trying to fix a flight. Finally I get a representative (one of MANY I had to deal with) who offered a solution. This morning, still not resolved. And POOF, that rep is gone and I’m starting over from the beginning
Reported 2021-06-09 07:43:03
@travelocity The issue is still not resolved, after I spent all day on this yesterday.
Mary Fall Wade @MaryFallWade1
Reported 2021-06-09 06:50:38
And now for Travelocity. Same issue!
Reported 2021-06-08 07:44:23
@TravelocityHelp can you please help me with an issue that has kept me up for over 48 hours
Reported 2021-06-07 20:07:55
@TravelocityHelp You owe me $206.32 and I want my money back! Your customer service is terrible! I’ve waited a total of 5 hours between three phone calls. Fix this!
Reported 2021-06-07 15:49:46
@travelocity @TravelocityHelp you guys need to fix your customer service department I shouldn’t have to last 3 consecutive days trying to get a hold of someone!
Reported 2021-06-07 15:40:22
I have been trying to get in contact with Travelocity for like 3 days & still nothing !! FIX Ya CUSTOMER SERVICE DEPARTMENT damn
J.R. Alcyone @thegreenheron
Reported 2021-06-06 20:04:43
@MicheleQuirke @Expedia I've had nothing but BAD luck with sites like Expedia, Travelocity, etc. If there's an issue, you have to work thru them, & as you're seeing, they aren't terribly helpful once they have your money. I use them to search for rates, then I book directly on the hotel/airline's site.
Lilly Martin @LeeLoo_883
Reported 2021-06-04 22:46:34
Hey @travelocity why wouldn’t you issue me my refund??? I have been going back and forth with your agents for the past 3 months; same response every single time we call. I need answers!!!!!! #needmyrefundnow