Is SonyLIV down right now?
(latest update October 21, 2020)
SonyLIV is a South Asian general entertainment, video on demand service available in India and Pakistan. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Prashant Nagvekar @PrashantN75
Reported 2020-10-21 03:43:22
@SonyLIV Hey @SonyLIVHelps you haven't solved my problem yet inspite of reminder I cannot access my premium plan it's been almost a month of follow up with you guys.
Vibhor Sharma @vibhorsharma25
Reported 2020-10-21 02:44:37
@SonyLIVHelps @SonyLIV I have been raising issue in email but response is not satisfactory. That why I raised on twitter. Today after build update. The issue still exists. Someone else is enjoying on my account.
RJ @cattituderocks
Reported 2020-10-21 02:33:14
@HDFCBank_Cares I don’t think u have understood my problem. I haven’t made the payment yet coz the #sonyliv website is not displaying the discounted amount for the transaction. It continues to show original amt of 999 instead of 750. They r not honouring the partnership with hdfc bank. @SonyLIV
Syed Nadeem @IamSyedNadeem
Reported 2020-10-21 02:02:07
@SonyLIV - I have been highlighting an issue where unknown devices are logged in to my account multiple times daily.
There is absolutely no response over emails to livsupport. @SonyLIVHelps !
PS: Unless you fix this, I am not renewing my annual membership expiring 23/Oct.
Syed Nadeem @IamSyedNadeem
Reported 2020-10-21 02:00:44
@SonyLIVHelps @NikhAgg I have same issue from over a month and have been sending email to livsupport with no response.
@SonyLIV has #DataBreach and has risked all its customers #PersonalData!
Samarth Agrawal @This_is_Samarth
Reported 2020-10-21 01:44:28
@SonyLIVHelps I bought Sony LIV subscription yesterday but my account is still not activated.
Please resolve this issue.
Samarth Agrawal @This_is_Samarth
Reported 2020-10-21 01:43:57
@SonyLIV I bought Sony LIV subscription yesterday but my account is still not activated.
Please resolve this issue.
Arif Ali @TechodyChannel
Reported 2020-10-21 01:38:20
@SonyTV @SrBachchan @SPNStudioNEXT Phle ye batao ki SonyLiv p kbc registration kue nhi horha h...aap crash ho rha h
Saurabh Vaidya @Saurabh80738712
Reported 2020-10-21 01:29:29
@Lyferocz @SonyLIV @JioCare i have the exavt same issue
@JioCare is irresponsive as always
i have issue logging in to amazon as well from jio set top box
Saurabh Vaidya @Saurabh80738712
Reported 2020-10-21 01:27:36
@NaareshVy*** @reliancejio @JioCare @NaareshVy*** what is this issue
i have a set top box too and many of my OTTS dont work
when i login to sonyliv it says i dont have premium membership
amazon says please login
lol
i havent been able to use what i paid for
@JioCare @reliancejio
SonyLIVHelps @SonyLIVHelps
Reported 2020-10-20 19:19:24
@vibhorsharma25 The security of our users’ account is of utmost importance to us and we want to look in to the issue. Please write to us at livsupport@sonyliv.com with your registered details so that we can ***ist you further. @SonyLIV
Ishan Kokra @IshanKokra
Reported 2020-10-20 16:16:49
@SonyLIV @SonyLIVHelps pls fix audio issues in the UCL stream. Audio and video are out of sync. Works perfectly on other apps so not an internet issue
Reddevilisme @reddevilisme
Reported 2020-10-20 16:14:54
watching the game on MUTE #MUNPSG on @SonyLIV .
the audio lag is ruining the experience,please fix it.
#ManchesterUnited
Banterchester United @facelesscap
Reported 2020-10-20 16:12:22
@SonyLIV @SonyLIVHelps - please fix your audio. There is a lag between audio and video for the UCL games - at least the PSG MUFC GAME. We pay so much money for subscription and you serve us wuth such poor quality. Very bad experience.
Rishabh @rishabh11236
Reported 2020-10-20 16:11:00
@SonyLIVHelps Your champions league stream audio for PSG vs Man United is WAY off. Fix it please.
Akshay Kumar @akshay_kumar190
Reported 2020-10-20 15:55:09
@SonyLIV I’m getting this issue. I am trying to watch champions league on my laptop. This is utterly sad interace. https://t.co/VZ1p0s3cOq
harneet singh @harneet18
Reported 2020-10-20 15:46:37
@JioCare sonyliv app is not working on Jio tv... can you look into the issue
Rocky @Rocky78295538
Reported 2020-10-20 14:59:16
@SonyLIV @SonyLIVHelps why did I even pay for this ? I can't watch champions league , I am literally the only one who's logged in , no one has access to my account !! FIX IT !! https://t.co/1ALz5YZ1m6
Meet Dharsandia @MeetDharsandia
Reported 2020-10-20 14:33:44
@SonyLIV i think your server goes down. It makes a problem in open on website.
Amol Chaudhari @Amolx4
Reported 2020-10-20 14:08:02
@SonyLIV Hi, any update on my issue.
Gurjap Singh @Gurjapstrong21
Reported 2020-10-20 14:01:27
@SonyLIVHelps @SonyLIV I got the call but there is no resolution. Everytime, a new person will call and i will explain the issue but I don’t think there is any hope of my refund or premium getting activated
Deepak Agarwal @deepakag51
Reported 2020-10-20 12:23:46
@TataSky Unable to download @VootSelect @justvoot @SonyLIV on my Tata Sky Binge! Says App not available. Customer Care is not helpful. How do I resolve the issue?
Trilochan Patro @tcpatro
Reported 2020-10-20 11:58:05
#SonyLIV I failed several times to register for KBC play along. Each time it says “Please check your internet connection”. However my net connection is good. Would be glad if you resolve the issue.
Siddhartha Govil @Govilss
Reported 2020-10-20 11:56:59
@SonyLIV @SonyLIV I hope 1 day is enough to understand what went wrong. The way you guys are managing is pathetic. Please guide me with the next steps and solve the issue as soon as possible.
Nikita Rastogi @rastoginikita24
Reported 2020-10-20 10:27:25
@SonyLIV @SonyLIVHelps no help recieved at all. Same issue continues. How is this to be dealt with ? Absolutely 0 customer service.
itsme @iittsme26
Reported 2020-10-20 09:27:46
@SonyLIV @bharti_lalli plzzz solve my problem
Priyanka🌸 @_cloudystarss_
Reported 2020-10-20 09:21:16
@SonyLIV kindly fix this problem asap 🙂
Ankit Goel @AnkitGo94931998
Reported 2020-10-20 09:01:59
@SonyLIVHelps @SonyLIV It’s been 3 days that we have purchased the subscription however the app is still not opening on my Samsung smart TV. In case the issue is not resolved by tomorrow, pls arrange for refund else I would be forced to register a FIR and a court case for fraud and cheating. Urgent
Sapna Tiwari @Khwaaaab
Reported 2020-10-20 08:08:29
@startherecca @JioCare @JioCare having same issue for SonyLiv. It's asking for subscribtion though I'm having gold plan. Have already shared all details with you! Any solution?
@PIYUSTIWARI @Piyus_123
Reported 2020-10-20 08:05:19
@SonyLIV 5 times people from your company called me saying the same dialogue quoting "'Sir dont worry we are from sonyliv technical team and we will resolve your issue send us snapshot on twitter do you want me to send the recording of conversation publicly???
miteam11 @miteam11
Reported 2020-10-20 07:18:14
@Flipkart @sonyliv repeated complaints and still not solving my problem I have to file a consumer complaint against you for robbing of my supercoins for free @consumerforum_ please take note
Vibhu Maheshwari @VibhuMahe
Reported 2020-10-20 07:00:07
@SonyLIV @sasolanki007 I am also facing same problem but no response by sonyLiv team
Arman Chitlangia @Arman007
Reported 2020-10-20 06:55:34
@SonyLIVHelps Hoping for a quick solution and fix
Mango Man @MiglGaurav
Reported 2020-10-20 05:34:20
@SonyLIV Problem is still not solved, on my TV it's still not working. How am I supposed to prove my point. Ask your team to make video call or visit my home to see yourself.
itsme @iittsme26
Reported 2020-10-20 04:36:50
@SonyLIV plz solve my problem asap
K @KarmicThoughts
Reported 2020-10-20 04:00:03
@teentakle1212 @SonyLIV @SonyTV Yes I had the same issue with Hotstar and they were prompt and shifted the account to my number. Definitely more responsive and responsible.
Vijay Singh @reVIJAYualized
Reported 2020-10-20 03:36:49
Terrible experience with @SonyLIV @SonyLIVHelps . Issue pending since 5 days!
abhishhule @abhishhule
Reported 2020-10-20 03:09:37
@patilsushantv @SonyLIV Arey problem mera tha 😂
Md @Md_tausifS
Reported 2020-10-20 02:57:41
@Flipkart @SonyLIV
Hi, I grab coupon from Flipkart super coin, but I m unable to applied on Sony LIV app, I called Flipkart customer care 2 times but they r not solved my problem, it was show coupon is not valid. https://t.co/GgviIFme6B
Dr.Girish Makhija @DrGirishMakhij1
Reported 2020-10-20 02:33:38
@SonyLIV If you can’t manage your IT based security don’t sell products to the customer keeping there valuable details at risk, every 15 mins my account is hacked & some or the other user is logged in to my SonyLiv app without my permission or any OTP shared solve the issue asap.
Kartik Aggarwal @Kartik8695
Reported 2020-10-20 01:54:39
@SonyLIV I did that.
It took 15 minutes for the issue to be resolved.
Then it happened again EVEN when there was no device other than my laptop's browser.
Harshvardhan Bhusari @HarshaBhusari
Reported 2020-10-20 01:54:26
@SonyLIVHelps @SonyLIV @consumerforum_
I have tweeted it earlier as well and have received a confirmation from you. Cannot understand your inability to give good service to paid customers and sort a simple problem.
np @nimeshpr
Reported 2020-10-20 01:02:30
@SonyLIVHelps Have been reached out by support team after a day. Have shared the details. Not sure if they did anything but i tried multiple logouts and created different profile for my tv.. looks like it is working but i am still not sure the reason for the issue. Expect more prompt support..
Parag B Shah @paragbs96
Reported 2020-10-20 00:13:04
@SonyLIVHelps @SonyLIV The problem is not been solved...I am facing the issue daily..I had mailed many times but no reply...Kindly request you to solve the issue else please refund the money..
Saad Khan @mrsaadkhan
Reported 2020-10-19 23:16:18
@cmo_hocalwire @SonyLIV This is the same issue I am facing... Worst experience
SonyLIVHelps @SonyLIVHelps
Reported 2020-10-19 19:38:52
@farsidk Hey! Thank you for reaching out to us. We wish to inform you that your subscription is active on email id. Please log out and log in again. If the issue persists, do write back to us and we will be happy to help you. @SonyLIV
SonyLIVHelps @SonyLIVHelps
Reported 2020-10-19 19:36:13
@NanavatiVinamra Hey! We are happy to inform you that the issue has been resolved now. Please update the SonyLIV App to the latest version & check again. If the issue still persists, please share the registered ID and the Model Number so that we can ***ist you further. @SonyLIV
SonyLIVHelps @SonyLIVHelps
Reported 2020-10-19 19:32:32
@HarshaBhusari Hey, we regret the inconvenience caused. We will need further information to get this checked. Please DM your registered ID/phone number, device details, and a short video of the issue and we will get this checked on priority. @SonyLIV
SonyLIV @SonyLIV
Reported 2020-10-19 16:45:44
@cmo_hocalwire Hi Ashwani! The issue has been resolved. Kindly remove all devices from the account and try again. Follow the steps - Login to SonyLIV with your registered details - Click on More>My account>Device Management>remove the devices and try again.
Amol Chaudhari @Amolx4
Reported 2020-10-19 16:39:56
@SonyLIV I'm facing this issue on my all devices.
Might be this issue is because i have two plans active on same id. So i rewuest you cancel my liv special plan. https://t.co/MO24046LGT