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(latest update January 17, 2021)
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Scott Armstrong @HubristicHermit
Reported 2021-01-17 22:17:04
@SamsungSupport
I have a galaxy A51.
It wont stop notifying me to turn on offline finding. I don't want to use it and I'm not giving permissions for it and i shouldn't have too. Its just draining my battery. Fix it!
Marilyn @marilynw_NJ
Reported 2021-01-17 21:14:25
@SamsungMobileUS Ordered a phone in August of 2020 that I never received and you refuse to refund me! It's now January of 2021 & have gotten no where with @SamsungSupport. Simple issue: Ordered phone, received wrong phone in the mail, sent that phone back to Samsung. #help
Anonymous Antifa Archangel @ArchangelAntifa
Reported 2021-01-17 20:47:51
@Android @SamsungSupport I'm no longer seeing my new screenshots or picture downloads in my gallery. This started happening right after the latest update. How do i fix this?
MariOP @B_o_o_X
Reported 2021-01-17 18:38:06
received a broken dishwasher yesterday. Called @Samsung and only option are to wait two months for new one w/o install or get $100 and keep the broken dishwasher. Expected more of one my favorite brand!! @SamsungSupport #SamsungUnpacked #Samsung #SamsungGalaxyS21
Andrew McNabb @Amcnabb83
Reported 2021-01-17 17:34:25
@SamsungSupport still waiting for your reply to when you will ***ist me with my appliance issue.
Bernard A. Mayers @BernardMayers
Reported 2021-01-17 16:18:38
@SamsungSupport @SamsungUS I bought my refrigerator in October, delivered in November and the ice maker broke already. Customer service says thi is a known issue. How do I get my money back?
Dean Wolverine @DeanWolverine
Reported 2021-01-17 15:41:19
@SamsungSupport my s10 won't connect to wifi or Bluetooth after the last update. Nothing seems to fix it. Suggestions? New update software in the works?
not a fan @not__a__fan
Reported 2021-01-17 15:10:08
@SamsungSupport Is there a patch or an update to fix this?
Pammie @Loyal2One88
Reported 2021-01-17 14:13:28
Do anyone have a Samsung Fe S20!!! How do you get this damn Moisture Detection fix????
@SamsungSupport
@SamsungMobileUS
@ATTHelp @ATT
Rob rose @Robrose28718266
Reported 2021-01-17 13:14:52
@SamsungSupport Why has Samsung's e-mail been down for over a month?
Kristie Sessoms @KristieSessoms
Reported 2021-01-17 12:48:44
@SamsungSupport I just bought a Samsung s20 and I can no longer use Google Pay. Please fix this issue because Samsung Pay is not always accepted at locations.
Duane Senior @seniorduane
Reported 2021-01-17 12:39:55
@SamsungSupport My name is Duane Senior. I lease a Galaxy S20 Ultra from Sprint/T-Mobile. I am having an issue with my rear camera not focusing on objects around 6-18 inches away. This does not allow me to deposit checks to my bank account. Please help?
Manny Tarich @MTarich
Reported 2021-01-17 12:18:22
@SamsungUS @SamsungSupport @Samsung Just bought a new Samsung 75 U6900. The picture quality on streaming is terrible. Can’t figure out a way to contact CS to fix. Spent the last 2 hours trying to figure it out online. Please help!!
sɐןoɥɔıu ןǝɐɥɔıɯ @nicholi57
Reported 2021-01-17 10:25:33
@JeremyShure .02
my considerations were basically two fold:
1. Integration w/ current home automation integration platform (SmartThings + IFTTT)
2. Didn’t want to pay a monthly cost for “reasonable” video storage
That shortened list down so solid quality x price decision could be made
MariOP @B_o_o_X
Reported 2021-01-17 09:58:03
received a broken dishwasher yesterday. Called @Samsung and only option are to wait two months for new one w/o install or get $100 and keep the broken dishwasher. Expected more of one my favorite brand!! @SamsungSupport
Kelly Benoit @kellyrbenoit
Reported 2021-01-17 09:42:18
@SamsungSupport really disappointed we bought a new dishwasher that has come broken (crack in side). Options = replacement in min of 2 months OR ~15% off original price and we keep it. Not even a free install offer for new one. AWFUL!
Octopus Technology @OktopusTech
Reported 2021-01-16 21:38:35
@SmartThingsBeat And still no fix for the device dashboard
Luke @Shivaekul
Reported 2021-01-16 19:50:24
@SamsungMobileUS @SamsungSupport Hey, why do you have such a problem with no? I keep getting this notification to enable offline finding, every few hours. I have it off, and I *want* it off. So stop sending me *notifications I can't disable* telling me to turn it on! (Note9) https://t.co/NLeec1E7C8
Ken Akehurst @ken_akehurst
Reported 2021-01-16 19:28:07
Began having this problem last night also getting constant notifications of blocked malicious activity, also my remote stopped working at the same time randomly will let me change volume but nothing else.
Thanks in advance.
@SamsungUS
@SamsungSupport https://t.co/y9Ma8tnt7C
ChrisRSprague @ChrisRSprague
Reported 2021-01-16 17:42:07
@SamsungSupport hey, my S10+ is suddenly asking my to enable "find my mobile" every half hour or so. Maliciously annoying, and no way to disable. Tell me when, not if, you plan to fix this. After that, tell me how. Otherwise it's my last Samsung purchase. Ever.
CDT @teracon1
Reported 2021-01-16 16:01:13
@SamsungSupport Been trying to purchase since 01/15 & site is not working - "place order" button disappears at the bottom. FIX YOUR SYSTEM or PLACE A NOTE ON YOUR WEBSITE! #SamsungGalaxyS21 #samsungfail #SamsungGalaxyS21Ultra
Captain Tom @CaptainTomStL
Reported 2021-01-16 15:41:12
Need a fix for this now!!! @SamsungSupport https://t.co/maOtHTgLQZ
Liam @LiamFromYouTube
Reported 2021-01-16 12:52:22
@ekowrestling88 @HusseinALZ45 @StylisClash @AyoItsJojo10 @KingBogota @SamsungSupport He deleted the tweets and blocked and there is drama, Time for the Problem Child to come into play
Hussein A (MAIN ACC RESTRICTED) @HusseinALZ45
Reported 2021-01-16 12:09:57
@ekowrestling88 @StylisClash @KingBogota @SamsungSupport PLEASE HELP ME FIX MY DISHWASHER
Austin @MrMoose916
Reported 2021-01-16 10:55:24
@SamsungSupport your reps can’t seem to understand my issue. My TV is pulling apart under its own weight. It seems silly you won’t good faith warranty a $1200 TV that’s a year old. https://t.co/6ZTF1a5Leh
bskeptical @nahthatsbs
Reported 2021-01-16 10:20:02
@WhotookGAGAJM @SamsungMobileUS @SamsungMobile @SamsungSupport @SamsungUS Hmmm, weird. I'm seeing more and more reports of it on Twitter, so I imagine Samsung will be pushing out a fix soon.
Eric @eric_shipley
Reported 2021-01-16 09:04:40
@BellMeyer @FridgeRecall @SamsungSupport Respectfully, you are screwed ma’am. I’ve been down this road. There’s no help. Finally had to buy a new Whirlpool. My 3yo Samsung sits unplugged in my garage. Meanwhile my wood kitchen floor is ruined from the constant malfunctions. @SamsungUS will proudly do nothing for you.
A.Barashed @LilAFRO169
Reported 2021-01-16 07:29:16
@SamsungSupport The new galaxy will be in markets soon and
Still esim issue not solve in S20 series yet.
A.Barashed @LilAFRO169
Reported 2021-01-16 07:27:54
@SamsungSupport
The new galaxy will be in markets soon and
Still esim issue not solve in S20
robert @robpasquali
Reported 2021-01-15 21:53:59
@SamsungUS @SamsungSupport Where can I get a one connect box for UN65KS900D this thing has been dying and is down to 1 working port
ChrisRSprague @ChrisRSprague
Reported 2021-01-15 20:21:40
@SamsungSupport @OpheliaInWaders Didn't work. Fix this now or I will never buy one of your products again. A pop-up I can't turn-off coming up every 15 minutes day is maliciously annoying.
Hulu Support @hulu_support
Reported 2021-01-15 19:43:26
@TerronezTrey That's definitely odd! Since this happens right as you're selecting the app, and it's switching your inputs at the device level, it sounds like this may be an OS issue. We suggest reaching out to @SamsungSupport to see if they can investigate this with you further!
Eric @Eric04473116
Reported 2021-01-15 19:17:06
@SamsungSupport https://t.co/IPZ6mmp5Ui Is there a firmware update in the works to fix this issue? This double tone mapping with hgig active is ridiculous. Do you have any idea how stupid it is to try and get hdr games to look right because of it?!
CocoM @Bingstroller
Reported 2021-01-15 18:27:52
@smartthings Just received the following...
The issues impacting users in European regions have been resolved. (posted 25 mins ago)
Not so, still broken.
CocoM @Bingstroller
Reported 2021-01-15 17:22:55
@smartthings What is going on ? My app is void of all devices, automations etc.
I know you have a status alert but it's no bloody good if you don't update it on a regular basis.
System hasn't been working properly for a few days now.
Please sort the problem ASAP
Allen Roe 🍍 @flowmastr1x
Reported 2021-01-15 17:12:55
@smartthings when is the problem going to be fixed. My house works half ***ed because of this
Tim @kartracer3886
Reported 2021-01-15 17:09:41
@SamsungSupport ****o, I'm trying to order a phone through your site. When i try to add on a protection plan from verizon it will not let me advance unless i choose the most expensive plan. Any idea what the problem is? IF you need more info let me know. Thanks.
A.Barashed @LilAFRO169
Reported 2021-01-15 15:31:41
@SamsungSupport The new galaxy will be in markets soon and
Still esim issue not solve in S20
Doms @thedombom_
Reported 2021-01-15 15:07:57
@SamsungSupport ****o Rutty,
I've just sent a DM, still have the same problem!
Jenny (wear the mask!) @JLDionne
Reported 2021-01-15 14:22:04
@Lowes @SamsungSupport I arranged for a repair person to come to fix my broken dishwasher. Took 12 days to get an appointment. Chris didn’t fix it. @SamsungSupport told him not to it was @Lowes problem. What do I do now? I want a working dishwasher!
Keith G. @KPGreensboro
Reported 2021-01-15 13:41:37
@SamsungSupport Here was the only “suggestion” that your team had for the same exact problem just 6 short months ago. I want my money back and this fridge gone. That’s the only acceptable resolution. https://t.co/V8IhT8xbSD
Keith G. @KPGreensboro
Reported 2021-01-15 13:29:13
@SamsungSupport I do not know how to make this more clear. I have had this exact same conversation with your team before and you were of absolutely no ***istance. My ice maker is broken for the 3-4th time in 2.5 years. This is a known issue, yet you continue to sell defective products.
Keith G. @KPGreensboro
Reported 2021-01-15 13:23:10
@SamsungSupport We have gone down this road before, multiple times now, and Samsung has never done a thing to help up until this point. You may be happy to help, but your company is clearly not. I want my money back. You can keep the fridge.
Keith G. @KPGreensboro
Reported 2021-01-15 12:33:31
@SamsungUS @SamsungSupport @FridgeRecall The ice maker in my fridge is now broken. Again. This will be the 4th time I have had this issue "repaired" since purchase in 8/18. I am requesting my money back. You can keep the fridge. More tweets, pictures, and video to follow.
Yorlyna Vargas @YorlynaV
Reported 2021-01-15 12:27:10
@SamsungSupport @SamsungUS @BBBSCNNJ Seriously I’m not sure why you have to put your customers through such hard time, why can you guys admit that you have cheaply made appliances and address the issue, instead of hiding behind your 1 year warranty.
Jason Jarrett @tigga117
Reported 2021-01-15 10:07:42
@SamsungSupport I'm trying to access my repair ticket but it seems the website is down
ちゃんもり @chanmorichang
Reported 2021-01-15 01:42:58
@SamsungSupport hi, is it possible to get S pen of Galaxy Book flex? Was broken and l live in Japan...
파트리샤 @ortegapatriciaa
Reported 2021-01-15 00:37:56
have you already fix the glitch on the new galaxy buds pro where right earbud is draining faster than the left one? it is an existing issue on both buds and buds+. really hoping you already fix it on the new buds pro 😢 @SamsungPH @SamsungSupport
utku yonder @YonderUtku
Reported 2021-01-15 00:37:18
The refrigerator you see is just 3 years old and sounds like truck inside our home.. what we are paying too much money to Samsung for ? Turkish service did not even care about the problem @SamsungTurkiye @SamsungSupport @SamsungUS @SamsungDestekTR https://t.co/hcO0fliDbU
utku yonder @YonderUtku
Reported 2021-01-14 23:55:38
@SamsungSupport Hi , I am writing from Turkey because your services are not taking care of what is the problem .. as you see on the video this voices are coming from your Samsung refrigerator and looks like truck noise.. it is just 3 years old :( https://t.co/figMT6jV8n