Is SmartThings down right now?
(latest update April 12, 2021)
SmartThings Inc. is an American smart home. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Tina Grandfield @TG1964
Reported 2021-04-12 17:10:36
Anyone else have issues with the BT App? Constantly crashing. Unable to access emails on Galaxy S7. Followed Samsung's advice, sotware updates, removed apps etc etc. Still an issue. @SamsungSupport #bt.com
Fernando Montenegro 🇪🇨 🇺🇸 #YoMeCuido @ecubuntu
Reported 2021-04-12 16:15:05
@SamsungSupport how this is possible. I come to this store in Quito Ecuador 🇪🇨 and they toll me that. They only fix products Bought in FL not in other state. https://t.co/LZblxgZV5n
Steven James @StevenJ84215456
Reported 2021-04-12 15:14:31
@SamsungSupport My S21 was broken from day 1. Was promised twice that I'd get a callback from a supervisor but nothing. Authorized repair company says it is a defective phone. Now you want to send me a used device for the one I paid new price for. (medical worker in ICU btw)
Brenton Poke @BrentonPoke
Reported 2021-04-12 14:27:30
@SamsungSupport My galaxy buds+ have uneven audio that wasn't happening this morning. Now the right earbud is much quieter than the left, and nothing seems to fix it. They are clean, it's not that. Unpairing and re-pairing doesn't work.
Dharmendra Kumar @Dharmendra442
Reported 2021-04-12 13:19:58
What's is happening during video call? Who will explain this? @SamsungIndia or @WhatsApp .
In Samsung M51 it is happening. I tried many times after restarting my phone but same problem.@SamsungMobile @SamsungSupport @MarkJukarbarg https://t.co/I7ILmUQHaw
Keri Rodrigues @radiokeri
Reported 2021-04-12 13:09:26
@SamsungSupport Another 50 minutes on hold with Samsung to resolve this problem today.
aGlpbWhlYXRo @hivie7510
Reported 2021-04-12 12:43:20
@richardiii I was using z-wave with SmartThings and I loved it. I think there is an issue with the number of allowed connection with a host, but I could be wrong. This is what I used https://t.co/rqguPTxcWC
Patmcd198142@gmail.com @patmcd198142
Reported 2021-04-12 12:31:08
@7OnYourSideNY @SamsungSupport @BestBuy @Corie_Barry a week later still no call back from a supervisor bought a washer machine 8 months ago , advertised as new. Found out really 2 years old. Broken three times. Grinding noises , the pump, now bearings and transmission. Lemon
Tina Grandfield @TG1964
Reported 2021-04-12 11:16:31
@SamsungSupport @milanbear0609 Has this become an issue again? Just followed the above advise, as previously, but not solving the issue this time? Please advise. Thanks
solomon @iamSkris
Reported 2021-04-12 08:43:16
@Rpsran @SamsungIndia @SamsungMobile @SamsungMobileUS @SamsungSupport Still didn't fix the camera module?
Keri Rodrigues @radiokeri
Reported 2021-04-12 08:11:40
@SamsungSupport After my less than a year old dryer caught fire, Samsung techs left it in pieces in my kitchen and wrote on the notes that the repair was complete. My dryer has been broken for six weeks with 5 little boys. https://t.co/4XYb8X9nVG
RavinderPal Singh Sran @Rpsran
Reported 2021-04-12 07:26:29
@SamsungIndia Come on.. Stop doing these Fake tweets.
Your after-sale service sucks. For 5 days device is with the Service centre. Still, they are not able to resolve the issue with the S21 Ultra Camera Autofocus issue.
@SamsungMobile @SamsungMobileUS @SamsungSupport You have looted us
Peer Norway @PeerNorway
Reported 2021-04-11 16:50:38
@SamsungSupport How about addressing the YouTube app issue on the 1310.4 firmware TVs ? It has been a problem for over 5 months now, so it should be time to be transparent and tell us paying customers WHAT and WHERE exactly is the problem: firmware, hardware, etc. AND when can we expect a fix.
Patmcd198142@gmail.com @patmcd198142
Reported 2021-04-11 16:04:04
@Corie_Barry @BestBuy @SamsungSupport Was lied to by best buy. Was sold a two year old lemon samsung washer machine as new. Only had it for eight months , and is broken for the third time. Now the bottom is full of black mold. Best buy is a joke.
Laura Eierman @eiermanle
Reported 2021-04-11 15:32:52
Same! Whole fridge of food in the garbage. Eating out and no possible diagnosis of issue for 3 more weeks. Who knows about an actual repair? Buying a new fridge instead from a better company @SamsungSupport
dan seifert @dcseifert
Reported 2021-04-11 14:35:06
i was able to solve the exact same myQ problem @LinusTech had in this video with a $50 Meross garage door controller that uses its own wireless switch to open/close the door via app, voice commands, homekit, or smartthings
https://t.co/RZf7SYuLDe
Taylor Boone @HBTD1980DGD
Reported 2021-04-11 14:28:04
@SamsungSupport Thanks, Nina, for sending. I tried these steps a few times before tweeting and unfortunately saw no resolution so I had to log a support ticket. I would love to see if a new power cord might fix the issue or if there is a way to have someone service quicker than next week.
Mario Nouel @marioenouel
Reported 2021-04-08 19:34:57
@SamsungSupport Hi Samsung! How are you? I'm tweeting for two reasons. The first one is that my A50 is broken and I can't open synced apps/device backup without access to my device.
Nathan Heilman @nheilman
Reported 2021-04-08 19:29:10
Hey @SamsungSupport - not super cool that your folks are sending me back a defective pair of headphones simply because they could not reproduce the apparently intermittent problem and I guess they think I'm a liar about there ever being a problem.
Yair @kalahed
Reported 2021-04-08 19:14:05
Since I saw a ton of negative comments, I just want to say my experience with @SamsungSupport has been great. Did it take a few days to get my issue solved? Sure. Was it fixed on one try? No. But I always had attentive people helping and in a week my problem is gone. Thanks guys!
JoJo St. Claire @thejojostclaire
Reported 2021-04-08 19:09:45
It seems that @SamsungSupport is responsive but this is really one of those customer service bots that never solve your problem but are great at emojis 😐
Shaun Harrison @shnhrrsn
Reported 2021-04-08 16:13:53
@tapbot_paul The SmartThings motion sensor magnetic ball mount is awesome, not necessarily the best sensor but hands down the best mount I’ve come across: https://t.co/HzgylCswz3
Prachi Dhingra @prachidhingra05
Reported 2021-04-08 13:28:16
@SamsungIndia @SamsungMobile @samsungsupportt Extremely disappointed with the performance of the device #s20FE. Does not allows to use any app and shuts on its own. Hefty amount is paid for using the application and not shutting it down. Kindly help to get this. https://t.co/2wqeJya1ep
Michael Irving @OttoDeFe
Reported 2021-04-08 12:35:57
@smartthings Why can I not edit devices on the website in my own account? It'd be handy to move things off my shield to my hub. It seems this as been an ongoing issue.
Peter O'Grady @peterogrady
Reported 2021-04-08 11:33:04
@SamsungSupport Multiple DM's w/ Samsung yesterday, it appears no one at Samsung is a) willing to help b) able to take ownership of the issue. Emailed Tier III 4x (no reply). Chat w/ support 4x (no reply). Phoned 4x (no replies). Buyer beware.
Brady @bradyrosino
Reported 2021-04-08 00:14:59
@tapbot_paul Ah bummer, I see that now. Yeah, I prefer the Inovelli ($$$) or Aeotec ($$$$) Zwave sensors since config can be customized… so hard to justify over Aqara or SmartThings Zigbee sensors at half the cost. Problem is the Aqara ones are just such a strange (and ugly) form factor…
❤ TakiyahL @takiyahl
Reported 2021-04-07 16:25:16
@SamsungSupport will compel u to RESOLVE this issue & FIX YOUR ERROR!!!!! AFTER 12+ MONTHS OF ON TIME PAYMENTS W/O ANY ISSUES, I GUESS Customer Service, loyalty, etc are NOT IMPORTANT!!! After being a Samsung Customer for OVER 10 YEARS!!!!!
Whitney of WorthyStyle @worthystyle
Reported 2021-04-07 15:07:22
.@Samsung @SamsungUS @SamsungSupport Appalled+embarr***ed you FLEECE consumers when YOUR serial number is CHEAP CRAP that faded in less than 3 yrs. You decide you’re no longer obligated to honor warranty+repair broken dishwasher. So rude “We can’t send tech without serial number” https://t.co/LjvMOKQc9D
Uniquely Me #Resist #FBR 🇺🇸#FBRParty🌊 @PsychicHealerC
Reported 2021-04-07 14:14:48
@SamsungSupport you and At&t have a connection problem with the Galaxy S 20 +. Replaced router already. My sons phone as well constantly dropping WiFi signal.
Peter O'Grady @peterogrady
Reported 2021-04-07 10:19:39
@SamsungSupport want to wait 4 months to have a support issue resolved? Want to be promised a reply from Tier III within 3-5 days with no reply (since Feb)? Want to hear the same false promises from every support agent (phone or chat)? Contact Samsung support. 😡
Rachio @rachioco
Reported 2021-04-07 09:55:13
@SamsungSupport @HearITfromMatt In your case, we agree with @SamsungSupport and believe the best option would be to reach the Smartthings support and check what could be the issue. :)
Josh @smosh_jith
Reported 2021-04-07 08:46:23
@SamsungSupport I recently purchased the #OdysseyG9 monitor through @Amazon. I am experiencing the popping sound issue. I have tried all of the recommended steps (driver, firmware, reset, etc.). Should I initiate an exchange through Amazon?
Muhammad Farzam Baig @Cheeku2020
Reported 2021-04-07 07:53:36
@SamsungSupport Surprisingly,after hrs of trying Google Chrome started updating but Web View still had the same issue
But when Chrome updated Web view started update by itself .
Thanks for the ****!
chad freeman @free402020
Reported 2021-04-07 07:14:37
@SamsungSupport why don’t you just schedule an appointment to come fix your junk washer and dryers instead of asking for a receipt....you been here to fix it so many time the receipt dissolved from scanning it..I did not paint your name on and call you???? #untrustworthy
Sam LeDoux @LeDouxUSA
Reported 2021-04-06 23:43:16
@SamsungSupport My Samsung Galaxy A50 unlocked phone since the OneUI 3.1 update isn't getting every call. I use Tmobile, they say it's a phone issue. Any plan for a software fix soon?
🅡S🅡 Mama @RSRLadyMama
Reported 2021-04-06 22:27:13
@cryptocowboy27 @SamsungUS @SamsungSupport I must be just born lucky. My fridge/freezer is 12 years old. Survived moving house. Never had a problem with it in any way. Love the ice/water function. 👍⭐️
D4O ⓣ @dylankng
Reported 2021-04-06 19:08:56
@cryptocowboy27 @SamsungUS @SamsungSupport Yeah Samsung sucks. Same issue with ours. Oh well.
Becky Cardinale @rjmc576
Reported 2021-04-06 19:01:58
Lack of follow through with @SamsungSupport is appalling. Broken dishwasher, no @SamsungUS service companies in the area. Told a month ago we'd get a refund because no one could fix. Called today-no record of anything and they tried to start the runaround again. #buyerbeware
🇺🇸Sgt. Major $tel Divisionⓣ 🇺🇸 @cryptocowboy27
Reported 2021-04-06 18:46:25
DO NOT BUY a @SamsungUS refrig,. The ice machines constantly freeze up and @SamsungSupport refuses to recall it, there's even a huge Facebook group with the same issue, R/T this everywhere
#samsungisjunk
Clayton Finley @finleymon
Reported 2021-04-06 18:36:03
@CurrantHome @smartthings This connection has been down for weeks and no one is answering at Currant tech support (for months actually). Trying to reset one of these things bricked it. Did you guys at Currant throw in the towel?
APatrick @AP470
Reported 2021-04-06 17:00:56
@SamsungSupport Tried that and it doesn't address the issue. It get escalated and you NEVER hear back from anyone and NO response to Email either. Keep shifting blame to other departments.
APatrick @AP470
Reported 2021-04-06 16:58:43
@SamsungSupport Tried that and nothing happened.
Nobody seem to have an answer to a simple problem or just want to get paid for doing nothing.
APatrick @AP470
Reported 2021-04-06 16:49:41
@SamsungSupport I sent you a private message a couple of weeks ago and nothing happened and you took no action. You can respond through here. You have all the information you need to fix this.
Rodrigo Trabbold @rodrigotrabbold
Reported 2021-04-06 15:59:12
@SamsungSupport @SamsungUS has the WORST customer experience you would want. Been living with a broken (BRAND NEW) refrigerator for over 4 weeks now, waiting for service visits that would be canceled without a warning or calls that I never received. Waiting again 4 a refund now.
Aakash Doshi @everydaykash
Reported 2021-04-06 14:29:44
@SamsungSupport Hi. Samantha, a manager from your social media support team, said we would receive a check for our maintenance order on March 18. We still have not received and no one is responding on DM. We would like to get this issue resolved. #samsung #warranty
Will @PSANDPCGAMER95
Reported 2021-04-06 13:09:47
@SamsungSupport I am having an issue with my T450 soundbar.
Muhammad Farzam Baig @Cheeku2020
Reported 2021-04-06 12:43:19
@SamsungSupport Already did all of this but no use
Issue remains the sams
Ingrid 🧜♀️ @ingrid_madaly
Reported 2021-04-06 09:20:56
@Samsung @SamsungUS @SamsungSupport Not satisfied with how my electrical appliance issue was "solved". @bbb_us
PS... why was my tweet deleted? This is a repost.
Adnan Amer @adnanamer21
Reported 2021-04-06 08:57:36
Today after a whole 15 years of brand experience with Samsung, for the first time I have been extremely disappointed by the unprofessional after sales service by @Samsung_Pak
I would like to take my issue to @SamsungSupport Global.
#samsungpakistan #Samsung
Pranab Das @DasPranab41
Reported 2021-04-06 07:20:21
@SamsungSupport Your support in India is failing, please look into that. We are 2 senior citizens requesting servicing of our AC that stops after a few min of running in 42-degree Celsius heat: neither does the telephone rep acknowledge our problem, nor they connect us to the supervisor!