Is SmartThings currently down? Live Status and Outage Reports

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azcoyotedogs🐕🐶😷🇺🇸 @azcoyotedogs

Reported 2021-10-22 21:06:26

@smartthings FYI, I found the solution to the iOS app location issue that SmartThings’s Support said there was no ETA on a fix. 👍

GB @bg407

Reported 2021-10-22 17:55:47

@SamsungSupport - 3.5 weeks of calls/emails/chats to Samsung - 5 orders w/ broken/incomplete items, cancelled items w/ partial refunds, promised price matches to reBuy then denied (HomeApp says eComm matter & eComm says HomeApp matter); ask for supervisor & disconnected-HELP!!

Sam Wong @j_swong511

Reported 2021-10-22 14:16:39

@SamsungSupport spending 3 plus hours over 5 different phone calls has not gotten me closer to resolving my issue. Then I get hung up on? Is that your customer service?

SmartThings @smartthings

Reported 2021-10-22 12:21:35

No keys? No problem with #SmartThings. Whether you're on a run or having a night out, know your home is safe and secure with our @augusthomeinc integrations. Click the link to learn more: https://t.co/KXe0PZp2Nh

Shivam @viewer2071

Reported 2021-10-22 02:43:42

@Samsung @SamsungIndia @SamsungSupport @AppleSupport I installed Samsung 970 evo plus firmware 3B2QEXM7 on MacBook Air 2015 running macOS 11.6. Unfortunately kernel panic occurs very often. I request you to look into the issue. There are lot of people facing this issue. https://t.co/ZicP9negob

𝕻𝔞𝔰𝔱𝔬𝔯 𝒪𝒻 𝖒𝖚𝖕𝖕𝖊𝖙𝖘 @Baby_K_2011

Reported 2021-10-21 22:53:22

@SamsungSupport Please help. I can’t seem to fix through any HELP or TROUBLESHOOTING

Mauricio Amaro L. 🇨🇱🇲🇽 @CioAmaro

Reported 2021-10-21 21:25:10

An Unexpected IoT Problem: Not Enough Randomness https://t.co/BaQdgVA3K0 #IoT #IIoT #IoTPL #IoTCommunity #IntrernetOfThings #Tech #Technology #5G #SmartThings #InternetOfEverything #Industry40 #SmartCity #DigitalCity @IoTCommunity https://t.co/qsE8LOPLfm

Rakesh Kumar @rkc0602

Reported 2021-10-21 13:39:16

#Samsung #SAMSUNGtv #samsungshop @SamsungIndia @SamsungTV @Samsung @SamsungSupport @priyankasambhav I purchased TV online from https://t.co/v4uIoyxHzo. TV received with broken panel. Trying to get replacement from https://t.co/v4uIoyxHzo.

Dj_Bouncy @Dj_Bouncy

Reported 2021-10-21 11:55:02

@SamsungSupport Your replies just shows how agents fail to listen and understand the issue and offer resolutions that don't pertain to the complaint

Alex Urena @nexgencpu

Reported 2021-10-21 09:58:19

@MaxWinebach Had similar issue with GS9 trade-in. Had to fight tooth and nail, and after 6 months of waiting I decided to tweet @SamsungSupport and @SamsungMobile about the issue and got it resolved the next day!

Janita @Janita77669619

Reported 2021-10-21 08:55:45

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport Customers to bhgwan ke sman hote hain.. Respect them nd resolve the problem as soon as possible.. Nhi to chnne ke bhaw bikte time nhi lgega... 😠😠😠

SmartThings Beat @SmartThingsBeat

Reported 2021-10-21 08:16:49

@P_A1X_AKS @IKEAUKSupport @smartthings Yeah, it’s apparently an ikea issue since it’s happening across multiple zigbee hubs. Hopefully they release firmware to fix it.

Subhash Chandra @subhashsheela

Reported 2021-10-21 05:42:03

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport .@SamsungIndia why not resolve the issues of your customer.? Why it is difficult to understand the actual problem instead of suggesting some ***ue alternative solutions which is not solving the problem. Fix your customer care service especially in Jhunjhunu, Rajasthan.

Gaurav Arya @arya_gaurav1

Reported 2021-10-21 04:42:11

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport @SamsungIndia @Samsung Stop this stalling are resolve the issue. You are losing customers rapidly. I am one of them.

P M @pratitimajumdar

Reported 2021-10-21 04:38:56

@SamsungIndia This person is also a registered Samsung service guy. Wore #Samsung shirt when he came to “fix” our TV. @Samsung @SamsungSupport @SamsungIndia

Nirmal DS Boran @nirmalkboran

Reported 2021-10-21 04:35:33

@SamsungIndia @Samsung @SamsungSupport Req:4334023620 The problem was not resolved even after getting a call from your customer care. The lady asked me to get it refilled once again. 1)Since the same thing has already been done twice, how would it solve the problem this time?

P M @pratitimajumdar

Reported 2021-10-21 03:39:58

@SamsungIndia @Samsung @SamsungSupport so this person was supposed to fix our #samsung TV which suddenly stopped working. Not sure what he fixed & took ₹1800 but the tv stopped working within 1 hr of his fixing. Calling him again to check but he’s giving excuses since last week https://t.co/bdpdTgq4hX

Dev D 💙 @Dude_doc

Reported 2021-10-21 01:09:51

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport @SamsungUS I also had similar problem and similar irresponsible response from Samsung and heard many such things from others also. Now I have decided not to buy any of samsung products.

JP @J_Pupello

Reported 2021-10-21 00:49:52

@SamsungSupport told me to bring it to a certified business for repair. I scheduled an appointment through the Samsung website. I called as they were very far and I wanted to confirm they can help. I was told they wouldn't fix any of Samsung foldable devices. Too new.

JP @J_Pupello

Reported 2021-10-21 00:47:54

@ATT said @SamsungMobileUS would replace the phone. @SamsungSupport said I didn't buy directly from Samsung and @ATTHelp should be able to replace otherwise I could ship it to them and be without a phone for up to 10 days while they review the issue. #unrealistic

Sudan IS @sudan_is

Reported 2021-10-20 23:53:11

My friend who is using #SamsungM21 started facing the same issue two days back. Its just one year old and out of warranty. @SamsungIndia @SamsungMobile @SamsungSupport #Samsungfails @SamMobiles There are lakhs of customers facing this issue right now.

skeleton szn @BigYetimane

Reported 2021-10-20 22:42:06

@SamsungSupport my samsung smart tv is only connecting/showing as a bluetooth speaker when I try to screen share. I can't find an answer anywhere on the internet for a fix for this. I've restarted and checked for updates and even reset the tv

dashi.fnm @dashi_fnm

Reported 2021-10-20 22:11:38

@SamsungSupport Day 8 of askin to fix Fortnite bug please Samsung

Mark Alvarado @FineHijinx

Reported 2021-10-20 20:30:51

@SamsungSupport why is my 2 year old refrigerator ice maker freezing solid? If this is a known issue with a cl*** action lawsuit how is this not a free repair???

Vishesh Chadha @visheshchadha

Reported 2021-10-20 18:32:36

@SamsungSupport ****o Alfred! There is no response and I am unable to reach a representative on the above number. The automated service does not help at all in resolving my issue.

Sean Barbeau @sjbarbeau

Reported 2021-10-20 14:44:54

@SamsungSupport @googledevs @WearOSbyGoogle Any thoughts for how to do Bluetooth debugging on #GalaxyWatch4? 🤔 @SamsungSupport says it's a Google issue...

Dex (He/Him) aka Marine Dad @BlackDadDex

Reported 2021-10-20 14:35:18

@SamsungSupport you are quickly losing me as a customer. How my S21 Ultra is no longer reading my sim card is beyond me. But I was sent to UBreakIFixIt for a warranty covered repair and was informed they can't fix it? I don't like it. I need my phone for everything including work

Crash @CrashDisaster

Reported 2021-10-20 12:46:54

@SamsungSupport I've been to them and they keep telling me it's the app having an issue.

Anup Choudhary @_AnupChoudhary

Reported 2021-10-20 12:39:30

@SamsungIndia @SamsungSupport Kindly look into this WTH is this ?

workoutmommy @workoutmommy

Reported 2021-10-20 09:45:19

@SamsungSupport Still no fix on my defective fridge. I've filed with NJBBB. I need a refund. Can't have unsafe temps on a fridge full of food. I'm a single mom with 4 kids.

apppro @apppro1

Reported 2021-10-20 09:13:14

@SamsungSupport Hi. My Galaxy S2 Tab has been great but last few weeks it wont start up. sometimes it just shows the samsung screen and then in endless loop restarting. sometimes it starts but then shuts down almost immediately. help

Gaurav Arya @arya_gaurav1

Reported 2021-10-20 08:53:21

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport @SamsungUS @SamsungIndia @Samsung Why do you need him to repeat the details in a dm while it is all there in the original tweet? Solve the issue don't drag it. #NotCool

Nirmal DS Boran @nirmalkboran

Reported 2021-10-20 05:45:15

@SamsungIndia @Samsung @SamsungSupport @SamsungUS Service request No: 4334023620 Pathetic service by your customer service executives. Multiple calls( More than 10 times) and complaints registered from May 2021 and the problem still persists. https://t.co/0LZzlwtVr3

Pandian Raju @pandian4tweet

Reported 2021-10-20 03:00:30

@SamsungSupport Update: As expected, did not get a resolution from @SamsungSupport thereby concluding that there is no point in escalating the issue in social media platform. Gonna return the product which is the most logical thing to do for me. Good luck Samsung.

Vikram Singh Tanwar @vikram4134

Reported 2021-10-20 01:06:13

@SamsungIndia @aliaa08 @UNDP_India @SamsungMobile @Samsung Just came to know that your buds are out of stock buy you guys are so irresponsible that you should call your customers to inform this issue, still no help from your side #shamesamsung @SamsungIndia @SamsungMobile @SamsungMobileUS @SamsungNewsIN @Samsung @SamsungSupport

Jeff @OrangeReptyle

Reported 2021-10-19 15:37:32

@SamsungSupport My Tab aS7 won't charge... shows the following symbol... tried the forced restart.. it restarted with zero power it self shut down and went back to this symbol. Please help. https://t.co/v24TXvP6uy

Ron Gosselin @gonron

Reported 2021-10-19 15:19:21

@SamsungSupport trying to help a friend. After doing the most recent update on his Galaxy Note 20 Ultra on US Cellular, he can't use his phone for calls or texts. Tried a new SIM, no luck. They say the update broke his ability to connect to mobile networks. Any way to roll fix?

Chase Harrell @Harrell_2016

Reported 2021-10-19 14:51:18

@SamsungSupport My concern is, I buy a 75inch tv less than 6 months ago, the screen gets dark spots. After weeks of exchange with support they send a tech to fix it. The tech proceeds to not install the screen correctly destroying the tv. Now your driver is extremely late picking up the tv.

Abdullah 🇵🇰 @Abdullah_Munir5

Reported 2021-10-19 14:13:56

I reset my phone to fix the problem but I lost some data and that freaking problem is still here, actually I got a new problem. Thank @SamsungSupport for such a great solution.

thstgurlinchitown @thatgurl71

Reported 2021-10-19 14:13:29

@SamsungSupport Hi. Yes I still need ***istance. I’ve still not heard back from anyone regarding the new issue nor the resolution of fhe original case.

D-Maff Sr. 🇺🇸 @DMaff19

Reported 2021-10-19 13:35:55

@SamsungSupport Thanks I DMed and you didn’t respond. You have 8,000 dollars of mine and I have two broken TVs. I probably wouldn’t respond either.

D-Maff Sr. 🇺🇸 @DMaff19

Reported 2021-10-19 12:57:06

Ok @SamsungSupport you sent me one broken tv. I called and I had to buy another one, use that packaging, and return the first. Now you have sent me two broken tvs and no one seems to want to help. https://t.co/LfZjo6VyvT

SmartThings Beat @SmartThingsBeat

Reported 2021-10-19 11:03:00

@P_A1X_AKS @IKEAUKSupport @smartthings Are you having the battery drain issue?

AKA-AKS @P_A1X_AKS

Reported 2021-10-19 03:32:03

@IKEAUKSupport & @smartthings - when are you going to address/fix this issue? It's been going on for months! Ikea, I'll be returning A LOT of switches to your store soon if not. https://t.co/d9IKLnHjdo @SmartThingsBeat #SmartThings

Peter Martire @pm1223

Reported 2021-10-18 21:06:03

@SamsungSupport I don't have a service ticket. I've researched the issue, the complaints at the BBB, the complaints to the NJ AG and I realize there is no fix. Those that have tried to have the ice maker repaired have been left wasting time and with a non functioning refrigerator.

bluethefox @bluethefoxyt

Reported 2021-10-18 20:52:31

@SamsungSupport This hopefully will help me and others that have this issue

bluethefox @bluethefoxyt

Reported 2021-10-18 20:52:15

@SamsungSupport Ok that shouldn't be a issue

bluethefox @bluethefoxyt

Reported 2021-10-18 20:41:49

@SamsungSupport I've already started contacting and I'm curious as this will help others is the black spot issue covered under warranty?

bluethefox @bluethefoxyt

Reported 2021-10-18 20:27:45

@HunterHeppe @SamsungSupport jsut had a similar issue with my note 20 ultra 5g

Andrea Gruber @drea204

Reported 2021-10-18 19:56:06

@SamsungUS @SamsungTV @SamsungSupport - I have had a horrible experience with Samsung and your service team. I reached out on Oct 1 and my issue is still not resolved. My ticket number is 4161751794. The "customer care" has been unacceptable.

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