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(latest update January 17, 2021)
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Tamasine Ennion @tamasine
Reported 2021-01-16 08:07:33
@bt_uk hi, I am having constant problems with my Sky Q box disconnecting from the network. A fix seems to be to switch off smart setup, but the option doesn’t seem to be in the hub manager anymore. Can you help? I have a smarthub 2. Thanks
SECO Energy @SECOenergy
Reported 2021-01-16 04:50:10
Our online account manager SmartHub will be down for scheduled maintenance beginning at 5:00 a.m. We'll post an update as soon as SmartHub is back online. https://t.co/p0KoxZWPjr
Benton PUD @BentonPUD
Reported 2021-01-15 17:14:10
OUTAGE ALERT: Crews are responding to an outage in the area of Kennewick Avenue & W Clearwater Avenue. There are 663 customers without power. We don't have a cause or estimate of when power will be restored. For updates, check out our Outage Map in the SmartHub app. https://t.co/QFQAcllgD0
New Hampshire Electric Co-op @NHEC_MEMBERNEWS
Reported 2021-01-15 11:39:57
Our calm stretch of weather is coming to an end tonight. Expect a mixed bag of rain, sleet and snow to hit NH late tonight through midday Sat. Line crews are standing by to restore any outages. Report outage: 1.800.343.6432; or online using the SmartHub mobile app. Be safe! https://t.co/gcCuecQt7C
Pierce Pepin Co-op @PiercePepinCoop
Reported 2021-01-14 16:21:13
We are experiencing trouble with our Internet connection today. This may affect your ability to access SmartHub and pay-by-phone. AT&T is working on the issue. We are sorry for the inconvenience. https://t.co/jJxCpYup2u
Mark Mennie @markmennie
Reported 2021-01-14 16:17:42
@TELUSsupport It appears so - here south of Calgary, my ZTE smarthub is connecting to a 4g signal instead of LTE = No internet. Calling in = over 1hr wait via automated message. Twitter is the only way to learn about your outage. Keep us posted - thanks in advance for the bill credit...eh.
Central Rural Electric Cooperative @MyCentralCOOP
Reported 2021-01-14 09:14:04
Much of Central's service area is under a wind advisory today. With high winds comes a greater chance of power outages. If you experience an outage, please report it using the SmartHub app or by calling 405-372-2884. https://t.co/omWgoq9wpN https://t.co/6oaAku7HQd
Holly @hollyweimar
Reported 2021-01-14 01:38:41
@bt_uk Our BT broadband is first cl***. All TVs and desktop are connected by Ethernet. Use Wi-FI for radio and iPad. The only issue I have, is not being able to split WI-FI bands on Smarthub 2..
Mason PUD 3 @PUD3
Reported 2021-01-13 19:52:10
Most of the large outages have been restored. We expect it can take well into the evening to get the remaining 384 customers back in power. If you are still without power and have not already reported it, use the SmartHub app or call the outage line at 360-426-8255.
Wheatland Electric @WheatlandElect1
Reported 2021-01-13 11:47:17
Members, we appreciate your patience as we work on this issue regarding viewing your January bill within your SmartHub account. We hope to have this issue resolved today and will keep you updated. https://t.co/Q86hwGJrbg
Benton PUD @BentonPUD
Reported 2021-01-13 10:14:37
Benton PUD crews are working multiple outages throughout the area. A great way to always be prepared for a power outage is with SmartHub. You can track and report outages via the SmartHub app or the outage center at https://t.co/Hvm2KNLUPR. https://t.co/f5uWGyfzH7
KootenaiElectric @KootenaiEC
Reported 2021-01-13 08:15:07
Widespread power outages affecting more than 3,000 members. KEC crews are responding as quickly and safely as possible. Report your outage using our SmartHub app, https://t.co/4X2UOhxnnH or by calling 1.877.744.1055. Visit https://t.co/7aoTTrLu0m to view our outage map.
Benton PUD @BentonPUD
Reported 2021-01-13 04:28:38
FINAL OUTAGE UPDATE: All power has been restored. Crews were not able to find the cause. It has been pretty windy tonight. Something may have ****n into the line. If you are still experiencing an outage please report it in SmartHub or call our Outage Line at 1-888-582-2176.
Clallam County PUD @ClallamPUD
Reported 2021-01-13 03:24:46
There are scattered outages across the county. Known outages can be viewed on our outage map at https://t.co/gzYbwQCpAV... - if you can see it on the map we are aware and crews are responding. If you do not see it, report it by calling 360-452-9771 or use the SmartHub app.
Benton PUD @BentonPUD
Reported 2021-01-13 02:45:05
OUTAGE ALERT: Crews are responding to an outage in the Cottonwood Springs area. There are 273 customers without power. We don't have a cause or estimate of power will be restored. For updates, log in and go to our Outage Map in the SmartHub app. https://t.co/Z8WD2gQoYW
𝗥𝗶𝗰𝗵𝗮𝗿𝗱 𝗛𝗶𝗰𝗸𝘀𝗼𝗻 @RichHickson
Reported 2021-01-12 13:20:42
@r_c_bennett @tkitmike @TrooliFibre @VintersIT @digitalocean Hi. No problem at all. Compared to the BT smarthub its a million miles better. I get 300/100 everywhere in the house (4 bed semi). I havent tested up the garden yet but think i will need a booster out in the garden as the CCTV furtherest from the house in an outbuilding is jumpy
Tipmont REMC @tipmontremc
Reported 2021-01-12 08:26:35
A vehicle accident is causing an electric outage in Fountain County. Crews will need a few hours to change a broken pole. Please call (800) 726-3953 or log into SmartHub to report outages.
SmartHub: https://t.co/5x74aTIK6B
Outage Map: https://t.co/XTy7YqnsKC https://t.co/aRkZMzHQ2s
Choptank Electric @choptankcoop
Reported 2021-01-11 11:49:05
We currently have 244 members without power in St. Michaels. Our crews are on their way. Members can report an outage via SmartHub or by calling our Outage Reporting Line at 1-800-410-4790.
Consolidated Cooperative @conelec
Reported 2021-01-10 07:00:58
Don’t want to create a SmarHub account?
No problem. Use SmartHub Pay Now instead. All you need is your account number and the first five letters of your last name. Pay Now only shows your current amount due and allows you to make a payment.
https://t.co/LNPpj3xNcr https://t.co/9i8IacpYZY
Lea County Electric @LeaCountyCoop
Reported 2021-01-08 18:30:14
WINTER STORM WARNING: A major winter storm is expected to begin tomorrow, Saturday, and last through Sunday. In case of an outage, call 575-396-3631, report it on the SmartHub app, or visit the outage center on our website at https://t.co/asfaB5d7fV. https://t.co/QF0SdcRGsE
Clark County REMC @ClarkCountyREMC
Reported 2021-01-08 07:43:21
You will be unable to log in to our online system SmartHub to make payments or updates to your account during this time. If you need to make payment or changes to your account during this down time, please contact the office 812-246-3316. https://t.co/mCBBy7lUxf
Central Rural Electric Cooperative @MyCentralCOOP
Reported 2021-01-07 18:37:17
We are currently experiencing network issues, and our IVR payment system and regular after-hours phone number are down. Payments and outages can still be reported via SmartHub. Members can also call 1-866-283-1061 to report an outage. We apologize for the inconvenience.
Corn Belt Energy @CornBeltEnergy
Reported 2021-01-07 15:39:23
@JackJamesonFC Thank you. Please call us at 800-879-0339 or use SmartHub to report the outage at your location.
Who Cares @moigescr
Reported 2021-01-07 11:29:46
@YaleHomeUK so my hub is beeping and the error message is SmartHub Battery low. The AC power was only off for about an hour! The beeping is driving me potty. How long will it take to recharge or is this a problem with the rechargeable batteries? https://t.co/milKagP7T1
CumberlandEMC @CumberlandEMC
Reported 2021-01-07 08:46:57
Outage Alert-There is an outage affecting around 100 members off Old Clarksville Pike. This was caused by a car accident that broke a pole. We are working to restore power as quickly as possible. Report outages via SmartHub mobile app or 800-987-2362. https://t.co/fIhLGBvhfu. https://t.co/n9eAQKvFvO
CumberlandEMC @CumberlandEMC
Reported 2021-01-07 08:45:52
Outage Alert-There is an outage affecting around 100 members off Old Clarksville Pike. This was caused by a car accident that broke a pole. We are working to restore power as quickly as possible. Report outages via SmartHub mobile app or 800-987-2362. https://t.co/fIhLGBvhfu.
Beltrami Electric @BeltramiECoop
Reported 2021-01-06 18:15:17
Did you know that you can manage your account or make a payment from wherever you are? Use SmartHub (an app and on our website) to contact us, report an outage, pay your bill and manage your account securely. https://t.co/JRhBetXNLQ https://t.co/UEas6kZyyO
Josh Miller @jshmlr
Reported 2021-01-05 13:59:37
Hey @PedernalesCoop my email address was rendered useless in your smarthub and I've been given a watered down reason as to why. Support helped me register with an alias address, but I'd like to get this properly fixed. Help?
Nolin RECC @NolinRural
Reported 2021-01-05 07:25:10
Next week you will notice our website has a brand new look! The new site has all the same features as the old one (bill pay, outage map, SmartHub sign in, etc) and it will be much more modern and user-friendly. We can't wait to launch this new tool for members! https://t.co/zqKwQngB6e
Choptank Electric @choptankcoop
Reported 2021-01-04 13:10:12
Our Automated Member Service number or IVR (1-866-999-4574) is currently down. Members can still manage their accounts and make payments by using their SmartHub App or by visiting our website, https://t.co/7Cs7sXdIm5.
We thank you for your patience!
Stevo @I_stevo_I
Reported 2021-01-04 05:12:22
@bt_uk BT smarthub bricked few weeks ago. Raised issue 6 days ago, still no reply. Internet running at 1/4 speed you promise, but I know you won't do anything unless I have the smarthub in the first place. Help me out here.
Fay Public Utilities @FPUTN
Reported 2021-01-03 21:00:32
Check out FPU's new Power Outage Map on FPU's website or on the SmartHub App today. Visit https://t.co/vUni0o1jxK and click on the 'View Outage Map' button to view outages in your area. https://t.co/9lMjHGooXD
Corn Belt Energy @CornBeltEnergy
Reported 2021-01-03 11:26:55
@JPacotti Thank you for your post. Please call us at 800-879-0339 or login to the SmartHub app to report your outage.
Corn Belt Energy @CornBeltEnergy
Reported 2021-01-03 09:24:45
@JackJamesonFC Thank you for your post. Please call us at 800-879-0339 or login to the SmartHub app to report your outage.
Steuben County REMC @steubencoremc
Reported 2021-01-03 08:41:03
Our crews have been working through the night to restore power & are still out. The ice & snow have caused limbs & trees to take down lines. You can see the outage map on SmartHub or our website https://t.co/krnkAJACQw. Call our office at 260-665-3563 to report power outages. https://t.co/QBimauLixy
Steuben County REMC @steubencoremc
Reported 2021-01-02 16:17:27
We are currently experiencing scattered power outages from downed trees & ice on the powerlines. DON'T go near down lines, even if you think they are dead. Powerlines can be silent & still charged. Call 260-665-3563 option 1 to report outages. Watch the outage map on SmartHub. https://t.co/YWWIROhcZe
Tipmont REMC @tipmontremc
Reported 2021-01-01 16:27:55
An outage is affecting members in the Lafayette area. Crews are onsite looking for the problem. Please call 800-726-3953 or log into SmartHub to report outages.
Outage map: https://t.co/GDMxepZy30 https://t.co/Pu08W8wPsL
CumberlandEMC @CumberlandEMC
Reported 2021-01-01 15:58:42
Outage Alert: CEMC crews are responding to an outage affecting around 2,400 members in South Montgomery County. We’re working to restore power as quickly as possible. To report an outage, please use the SmartHub mobile app or call 800-987-2362. We apologize for the inconvenience. https://t.co/3EzNiHNpWx
Beltrami Electric @BeltramiECoop
Reported 2021-01-01 10:11:17
Beltrami Electric Cooperative is closed today and will reopen on Monday, January 4th. If you experience an outage, you may report it through SmartHub or by calling 800-955-6083. Thank you and Happy New Year! https://t.co/wPkrkYfPNk
TriCountyEC Oklahoma @TriCountyEC
Reported 2021-01-01 09:00:43
Wishing you a #HappyNewYear! TCEC's office is closed today. Remember, our phone lines are answered 24/7. Please call 580-652-2418 or use SmartHub to report an outage. #holidays https://t.co/ORiB2cfHAu
Central Rural Electric Cooperative @MyCentralCOOP
Reported 2021-01-01 07:54:35
Central currently has approximately 200 members without power due to the winter storm. Crews are working to restore power as quickly and safely as possible. If you experience an outage, report it using SmartHub or by calling 800-375-2884. https://t.co/8ce1PAo4eR
Nolin RECC @NolinRural
Reported 2021-01-01 07:25:17
Remember that even when our offices are closed, members can use SmartHub or our website https://t.co/6J5ammtGCW to make payments. We also have crews ready to respond in the event of an outage.
Happy 2021! https://t.co/0EVeuHHG3h
Alfalfa Electric Cooperative @AlfalfaElectric
Reported 2020-12-31 21:14:41
AEC Offices are closed for New Year’s Day. Should you lose power, use your SmartHub app or call 580-596-3333 to report the outage. Have a safe, warm New Years. https://t.co/AW7DvKee0g
Beltrami Electric @BeltramiECoop
Reported 2020-12-31 15:33:12
Beltrami Electric Cooperative will be closed tomorrow, Friday, January 1, 2021. If you experience an outage, please call 800-955-6083 or use SmartHub to report it. Members may also access their account info through SmartHub 24/7. Thank you and have a SAFE and Happy New Year! https://t.co/EwZnNtn51b
Habersham EMC @HabershamEMC
Reported 2020-12-31 14:26:21
Habersham EMC staff is monitoring the weather forecasts. We have personnel on standby should outages occur over the holiday weekend.
If members experience an outage, they should report through the SmartHub app or by calling
(706) 754 – 2114
(706) 865-4362 or
(800) 640 – 6812.
Habersham EMC @HabershamEMC
Reported 2020-12-31 14:12:38
Habersham EMC staff is monitoring the weather forecasts. We have personnel on standby should outages occur over the holiday weekend.
If members experience an outage, they should report through the SmartHub app or by calling (706) 754 – 2114, (706) 865-4362 or (800) 640 – 6812.
Benton PUD @BentonPUD
Reported 2020-12-31 13:27:13
In observance of New Year's Day, Benton PUD offices will be closed on Friday, January 1. We will reopen on Monday, January 4 at 8:30 am. Crews are available 24/7, if you experience an outage. To report an outage, give our outage line a call at 1-888-582-2176 or log into SmartHub https://t.co/Kutp0u4WJY
Steuben County REMC @steubencoremc
Reported 2020-12-31 12:35:44
Our office will be closing at 2:00 today & will be closed tm Jan. 1.
Need to report an outage while our office is closed? Call 260-665-3563 ext. 1. To make a payment, use our website, https://t.co/krnkAJACQw, the SmartHub app or the drop box at our office.
Happy New Year's!
Benton REA @BentonREA
Reported 2020-12-31 11:57:09
Benton REA and PowerNET employees are not working tomorrow in celebration of the new year. However, our on-call team is ready to respond at anytime this year or next. 🎉 Call 800-221-6987 or use your SmartHub app to report an outage. https://t.co/rDWzp8VIMZ
Magnolia Electric @MEPCoop
Reported 2020-12-31 11:36:39
MEP wants to wish our members the happiest of days in the coming New Year and remind you that the business office will be closed Friday, January 1, 2021. Be aware of severe weather predicted for later today. If you have an outage, call 601-684-4011 or report it on SmartHub. https://t.co/IWZhwQTbXq