Reported 2020-10-30 09:14:29
@SKYserves it’s been 2 days since our connection is down—no notification whatsoever. Your hotline yet again cannot get me to a rep—WTF IS GOING ON???
Reported 2020-10-30 08:34:05
@SKYserves gumawa pa ko Ng Twitter account just to complaint. We don't have internet connection for a week now. Please do your job to fix this.
Account # 688466687
Reported 2020-10-30 08:17:37
@SKYserves When can you fix it?
Con ☆ @buBblychi_aA
Reported 2020-10-30 06:10:14
@SKYserves since Wednesday night until now Skycable internet is not working in Pasay area. I’ve paid my bills so that shouldn’t be a problem. I also reset the WPS but to no avail. When are you going to fix this?! I have virtual meeting tonight and tomorrow.
Nep Kou @neppyyy04
Reported 2020-10-30 05:50:35
@SKYserves Please check DM. Thanks.
P.S. please fix "no internet connection" bug in mySky app. My internet connection is working fine right now yet the problem appears.
⨟🌙💡moonlight 🐋 @purple13diamond
Reported 2020-10-30 05:39:21
@SKYserves I will do follow-up everyday and every time we get disconnection until this problem gets resolve.
Na Je @jenggai
Reported 2020-10-30 03:21:24
@SKYserves pls resolve my OLD SECURITY STANDARD problem since August 2020. Multiple email has been sent since August I cant attend meeting using my laptop when am at home. pls resolved
Eduard Opeña @Eduard_Opena
Reported 2020-10-30 03:04:30
@SKYserves @SKYserves am still going to give you a week to fix your service. If not I'll have to call other service provider. I can't have your crappy service to continue. If I get at least one intermittent connection like now. Bid me as one of your customer goodbye.
Reported 2020-10-30 01:26:52
@SKYserves Hirap naman macontact ng sky. I tried registering sa website baka may problem sa account or if may pending payment pa, can't even register through your website at may internal error. No one's answering your hotlines, call waiting lang. Requesting ulit for follow-up.
Lalisa M @LalisaM38929037
Reported 2020-10-30 01:11:32
FIX THIS FCKING MESS @SKYserves
Reported 2020-10-30 00:20:26
@SKYserves After 3 hours of checking, what have you found out? Please update. Neighbors here don't have the same problem. I've rebooted & power-cycled already. No unpaid bills, too. So what's going on?!
Reported 2020-10-30 00:19:56
@SKYserves We have tried the DO IT YOURSELF"....we have also tried troubleshooting steps provided by your technical team...still the same issue encountered every day and it seems getting worst !
Reported 2020-10-30 00:17:00
@SKYserves I'm asking about the progress.
Check my account and let me know it thru DM.
Your answer is always the same template and never try to solve the issue.
It's also urgent for your side.
Reported 2020-10-29 23:48:06
@SKYserves I’m still encountering the same issue
Reported 2020-10-29 23:39:10
@SKYserves @mySKYupdates ****o
Bj Sayno @BjSayno
Reported 2020-10-29 23:28:56
@SKYserves @gwaposidaniel1 please fix our line WE PAID IN FULL ACCOUNT NAME : ROLANDO SAYNO JR.
Mary Son @maxskp
Reported 2020-10-29 23:21:14
@SKYserves why is it that the registered name of the service availed need be present before you fix/check what is wrong... is that’s a new policy ? since Oct 12 NO WIFI, and still they want my presence before they fix it. My face will change how it will be fix ? Ggrrh #%¥*+
Bj Sayno @BjSayno
Reported 2020-10-29 23:14:47
@SKYserves please fix our line WE PAID IN FULL ACCOUNT NAME : ROLANDO SAYNO JR.
Sarthak Sahani @sahani_sarthak
Reported 2020-10-29 23:13:56
@SKYserves When is this going to be resolved.
It's not up yet, it is going down every 5 min
Can u please address this or provide a timeline.
What kind of service is this.
Reported 2020-10-29 22:57:15
@SKYserves You got update for me? If the problem wont be fixed today let this serve as my official cancellation of my subscription. So don’t demand any charges! Just STOP your BULOK NA SERBISYO!
Reported 2020-10-29 22:40:14
Can you follow up on my issue?
Kindly check the DM and let me know the progress via DM.
Rita Pilarca @RitaIberoP
Reported 2020-10-29 22:29:26
@SKYserves Any update on my request to fix my internet? Something important and urgent!
pimentel ceasar iii @pimentel_iii
Reported 2020-10-29 22:20:09
@SKYserves i followed up through your Customer hotline and I was told just to wait until next week to fix the internet as your company cannot provide schedules right now... please fix the internet
Jay Erickson Tio @EricksonTio
Reported 2020-10-29 21:51:01
@SKYserves 2 days na wala po kami internet. Meron ilaw ung US pero wala naman ilaw ung DS. This problem has already affected our online schooling and work from home. The account number is 668506577
Joseph Otico @sepisepsep
Reported 2020-10-29 21:10:53
@SKYserves I already rebooted several times but the issue continues to occur. This is the 4th time this happened and this needs to be resolved by you ASAP. Your Internet connection is getting more and more unreliable and unstable. I sent you a DM for this again just now.
Reported 2020-10-29 20:28:19
@SKYserves Connection went down yesterday around 3:50 pm and is still down. Admin page says "Network Access: Denied" - why is that?
I'm currently tethered to my phone's data connection, w/c is very slow and not ideal for my WFH situation.
Reported 2020-10-29 19:58:15
@SKYserves ano na? Is this your best effort? Emeil responses to fix issue is to reboot the unit? Duh!!!!
Jeje dela cruz @DelaJeje
Reported 2020-10-29 19:38:39
@SKYserves we do not have internet connection for the past 6hrs. Please fix. I already sent you a DM. Thanks.
?? ĎÝŁΛИ ?? @TheRealDyI
Reported 2020-10-29 19:21:37
@SKYserves ****o! I've sent another DM about a recurring connection problem. Thank you!
Nerissa Valenzuela @neriqval
Reported 2020-10-29 16:22:02
@SKYserves our Skycable and Skybroadband are down. Delivery trailer truck hit our lines. Please send technical line men. Thanks.
jp matubis @dzeypi
Reported 2020-10-29 16:11:23
@SKYserves we are still without internet at this point. We badly need the connection back. We havent had internet since thursday morning. Fix this ASAP!!!
Dwin Tot @DwinTot
Reported 2020-10-29 15:21:17
@SKYserves We don't have an internet connection here in Rosario, Pasig since 4pm yesterday. Our location is in St. Joseph Subdv. in front of SM East Ortigas. We don't have any means to work. Please fix the connection here.
joseph ragragio @Jragjr
Reported 2020-10-29 13:12:59
@mySKYupdates I have emailed and messaged you countless times sky cable. My internet has been down since Oct 7. And no one is emailing me to fix it. I also cannot access my skycable account and I cannot register a new one because it says my email address is not linked. 678789712
Reported 2020-10-29 11:18:25
@SKYserves internet has been down for days. Please ***ist.
yüng vincent @vianlucam
Reported 2020-10-29 10:53:53
@SKYserves ****o? Have you checked your DMs? Why do i find som much people having their DMs responded while mine hasnt been attended the whole ****ing day. Fix your system.
Ann Garcia @macg76
Reported 2020-10-29 10:15:58
@SKYserves @SKYserves could you provide me a timeframe as to when this issue will be resolved? if this concern will not be resolved by the timeframe you provided, can you refer to another person who can have this resolved?
jp matubis @dzeypi
Reported 2020-10-29 10:01:23
@SKYserves what happened to our internet connection? It's been down since this morning. We are fully paid already. Account is 679 474 812. Please resolve asap.
Reported 2020-10-29 09:41:51
@SKYserves Hi Sky, I sent you dms re my complaint. Please fix this asap. It is already causing our job. Would you compensate us if we become jobless during this pandemic due to your poor service? @SKYserves
Reported 2020-10-29 08:59:39
@SKYserves Hi SKY PLEASE FIX OUR INTERNET CONNECTION WE’VE BEEN SENDING YOU EMAILS AND WEBFORMS AND DMS AND STILL NO RESPONSE! We are paying you right so don’t give us a freaking chatbot to reply on our fb messages thinking it will solve our complaint!!!!!
Reported 2020-10-29 08:20:49
@SKYserves hi my account no. Is 686201694 I have no signal and chanel on my digibox since yesterday. Last week the same have no. Signal. When can you fix it
Reported 2020-10-29 07:50:13
@SKYserves acct no. 610736343
signal problem. see picture https://t.co/TOIT8Kj1M7
Reported 2020-10-29 06:30:13
@skyserves do you have a scheduled maintenance here in Brgy Malamig, Mandaluyong City? Internet is still down since lunch time. Please restore ASAP. We are approaching our busy week.
Jimmy J 🎙 @_jimmyj
Reported 2020-10-29 06:27:39
Day 2 of not having proper internet. @SKYserves just keeps on restarting my modem but I’m starting to think it really is their service that has the problem.
ゆい LDH❣ @LdhMjmontero
Reported 2020-10-29 06:21:11
@SKYserves pls check our cable@signal@is down
yüng vincent @vianlucam
Reported 2020-10-29 06:20:16
@SKYserves @SKYserves i’ve DM’d you 6 hours ago, yet you’ve responded to those who have only DM’d 3 hours ago or less. Fix your priorities and your system. We weren’t able to work because of you.
Masashi Shimada @shimada_masashi
Reported 2020-10-29 05:24:07
@SKYserves 20 DAYS OF NO INTERNET CONNECTION! WTH IS THIS! Service number 8981567 is USELESS!! NO ONE IS COMING HERE TO FIX IT! BILLING TIME AGAIN BUT I HAVE NO SERVICE WTF.
Reported 2020-10-29 04:11:08
@SKYserves I have replied. Please check again and settle my issue as soon as possible.
Reported 2020-10-29 03:28:45
@SKYserves replied to your basic troubleshooting process but our problem is unstable internet not the speed of the internet. Please check dm.
Reported 2020-10-29 03:00:45
@SKYserves may problem po ba around my area?
Reported 2020-10-29 02:55:30
@SKYserves pls check DM. No internet since this morning. Happened last Thursday too. Every thu ba there’s an outage? No advisory on your FB page as well. For your kind attention please.