Is Hotels.com currently down? Live Status and Outage Reports

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Megan Brisbois 🦁 @meganbrisbois

Reported 2022-05-27 15:27:48

@hotelsdotcom #perfectsomewhere our trips keep getting canceled, first covid then the cabin we rented this summer burned down :(

Stephen Grew @shepsan

Reported 2022-05-27 15:15:58

@hotelsdotcomuk I have been trying to call your team but auto attendant shuts down, same with chat on app: are you still trading? Issue with hotel in Nice and needs to be fixed asap please? How can I speak with someone???? Even my hotel can’t contact you? Will pick this up later.

Hotels.com @hotelsdotcom

Reported 2022-05-27 13:45:57

@AlixesSolomon Hi Alixes! We're sorry to hear that. Please message our customer service team at @hotelscomhelp or “Chat us” at https://t.co/8w4i8FWEwP to get your issue resolved. - NO

Stephen Grew @shepsan

Reported 2022-05-27 13:43:17

@hotelsdotcomuk I have been trying to call your team but auto attendant shuts down, same with chat on app: are you still trading? Issue with hotel in Nice and needs to be fixed asap please? How can i speak with someone????

Kenny @kenfen_95

Reported 2022-05-27 13:25:17

@hotelsdotcom Hawaii was hands down my favorite vacation! The pool was simply amazing. I would love to bring back my family so they can experience some of that magic #PerfectSomewhere https://t.co/DOYBVVxtBP

Harry Johnson @usuallylast

Reported 2022-05-27 07:00:59

@hotelscomhelp @DiamondDannyy Good luck. It’s been well over a month and they haven’t done a thing to get my issue resolved

Ebony @Ebony59761521

Reported 2022-05-27 06:37:10

@AkiaRoc****e @hotelscomhelp They were useless. The hotel was awful and I left yet they pretend it's a 'cancellation issue'?! It's a 'disgusting uninhabitable hotel issue' and they should be horrified and refund! Good luck. Maybe we use https://t.co/R2ELHXRvTb in future!

S @SugunaDew

Reported 2022-05-25 09:40:02

@hotelsdotcom it’s been days that I haven’t received any response from you about an issue I’d raised. Really poor service! @hotelsdotcomIN

Simon Barber (BarberSurgeon) @sibarber23

Reported 2022-05-25 07:17:54

@hotelsdotcom Is there an issue with processing payments atm please?

G-Mill @gmilliee

Reported 2022-05-24 22:03:46

Hey @hotelscomhelp y’all need to fix your digital logo on the court of this @dallasmavs and @warriors game. Almost illegible. Complete waste of money.

Heidi Shewring @HeidiShewring

Reported 2022-05-24 13:02:54

@hotelscomhelp please contact me - I have now spent 3 hours on your online chat and still have no resolution to my issue!!’

Rupert wilson @Oxfordite

Reported 2022-05-24 11:32:24

World tourists/travellers: How do you choose which OTA to book via? Eg. Expedia/Hotels.com or booking dot com etc Do you comprehend that accommodation providers most likely have to telephone the OTA to make any change at all? You imagined it was all digital/online/rapid/easy? 😆

Rupert wilson @Oxfordite

Reported 2022-05-24 10:50:29

@ExpediaHelp @ExpediaUK @hotelsdotcomuk Do you create administrative problems on purpose? Why is it impossible for BnBs / #hotels to alter booking dates *plural* -and/or- length of stay, for a guest? You always confirm with guest - what is the problem? #PartnerCentralFail

DrStrange @DrStran37059159

Reported 2022-05-23 20:47:29

@hotelsdotcom @hotelscomhelp @hotelsdotcomuk spending 2.5hours with your support agents and juggling from one agent to the other just to cancel a reservation done by mistake is really unacceptable!!! FIX YOUR SYSTEMS..

Charlie Breslin @CharlieBreslin

Reported 2022-05-23 15:37:03

@hotelscomhelp I have been charged in $57 in extra fees. I tried to call Orbitz for help at time of check in and the phones and chat were down. I was stuck and had to pay the fee. No one will speak to me. I have been swindled. I have never heard of pre-paying a room and then $57 fees at hotel.

Hotels.com @hotelsdotcom

Reported 2022-05-23 12:45:21

@HurstTanky Hi tanky! We're sorry about that. Please message our customer service team at @hotelscomhelp or “Chat us” at https://t.co/8w4i8FWEwP to get your issue resolved. - NO

XP Conference @XPConf

Reported 2022-05-23 07:01:01

Good news for those who have not yet got the hotel room! Due to technical problems in the NH Collection hotel XP2022 bookings the hotel has looked to be full. They are fixing the problem, but if you want to make reservation, send email groups.nhcollectioncopenhagen@nh-hotels.com

Rebecca Lehmann @BeckyLehmann

Reported 2022-05-22 20:58:26

@hotelscomhelp Hi, trying to update my reservation but your phone number and chat are both broken. Can someone please call me?

Barton Willage @bartonwillage

Reported 2022-05-22 18:43:38

Is @hotelsdotcom down for everyone?

Trent Bigelow 🇺🇦🇺🇸 @trentbigelow

Reported 2022-05-22 14:00:18

Today I noticed @hotelsdotcom has a major disconnect from the reservation data they show in the app versus your actual reservations. Could have huge consequences. Potentially a sign of a wider tech/infra problem... ***PE

CuriouslyCory.eth @CuriouslyCory

Reported 2022-05-20 15:02:10

@hotelsdotcom Has refused to issue a refund because they have been unable to contact the property owners. How is this platform even in business anymore? @3onyourside, I'd love to tell you my story about how https://t.co/BVpZoqQbc0 stole $200 from me. #worstcustomerservice

Surname's Enough @odunghat

Reported 2022-05-20 01:16:57

@hotelscomhelp Firstly, you should have a system where one individual is responsible for an issue and not 100. I had already shared my reservation number in this thread, check my previous reply.

Michael F David @MichaelFDavid2

Reported 2022-05-19 16:22:19

@kcluva @hotelscomhelp I don't know if they changed some rules but I have never had that problem with them but the last time I booked was 6 months ago

Choice Hotels @ChoiceHotels

Reported 2022-05-19 00:30:49

@Fedexpilot Not a problem. Our email address is chsm@choicehotels.com. Feel free to email us at any time. Please include your case#293545 in the subject line. Talk to you soon. -HM

Kate Barbee @KateBarbee

Reported 2022-05-18 17:20:39

@hotelsdotcom is despicable, their customer service is sub par, and they are greedy. @HolidayInn in Charlotte, City Center, had no hot water, leaking sink, broken black-out blinds, no valet for the valet parking, myriad issues and both are refusing ANY type of compensation.

Luis @escape_luis

Reported 2022-05-18 00:56:32

@hotelsdotcom @Hyatt I checked in late to Hyatt place in Denver. Came back from dinner. Room super warm. Called down. Front desk stated that A/C is broken. Asked why they didn’t tell me when checked in. Was told by manager because you booked through “third party.” wtf??

Kyle Hessler; Christian, Husband, Father, Promoter @HesslerKyle

Reported 2022-05-17 16:53:33

Thank you @hotelscomhelp for solving this issue!

Kyle Hessler; Christian, Husband, Father, Promoter @HesslerKyle

Reported 2022-05-17 14:54:19

Hey @hotelscomhelp your service today was AWFUL. 1st phone call was 30 mins, we were disconnected and I didn't receive a call back. 2nd call was 50 minutes with one of the worst sales reps I've ever had. He had me on hold for 40 mins and didn't resolve the issue at all. https://t.co/rJj3DPmM48

onur d @onursveta

Reported 2022-05-17 01:27:59

@hotelscomhelp If you can't solve a real problem what's the logic of help page or call center

Connor Murray @Bitcoin_Beyond

Reported 2022-05-16 22:08:00

@jimmie_lenz @CNTraveler @Yelp @Tripadvisor @hotelsdotcom We need to properly align incentives for online reviews and also solve the digital identity problem. We are working on this at @britevue, but a lot more to do 😁

Tyler Lawrence @TheeMasterBolt

Reported 2022-05-16 16:29:58

In fact, this issue has become so long, that after I call back @hotelsdotcom I have to sit on a phone for 20 minutes so the agent can read through a long list of information before they transfer the issue to a supervisor who has to read through the issue for 20 min themselves

Tyler Lawrence @TheeMasterBolt

Reported 2022-05-16 16:29:58

A week later we call back and @hotelsdotcom sends more emails to the hotel for us ***uring we will hear something back in 5 business days. The issue is, after the very email back and forth from the hotel to @hotelscomhelp to us, we’re never contacted about anything.

Tyler Lawrence @TheeMasterBolt

Reported 2022-05-16 16:29:55

Not one to normally call out a company on social media, but im honestly exhausted and this is my last attempt to correct an issue before I just accept a $680 loss. So I guess I’m calling out @hotelscomhelp @hotelsdotcom on this thread

CuriouslyCory.eth @CuriouslyCory

Reported 2022-05-16 14:37:49

When you refuse to provide said information to the property manager / potential scammer @hotelscomhelp refuses to issue a refund saying that it's a "non refundable property". Nor will they offer any ***urances that it's not a scam. 👇

edoreyes @edoreyes

Reported 2022-05-15 16:57:15

@hotelscomhelp What is the point? The help desk of @hotelscomhelp never called me and they refused to send me an email during the last month of back and forth. I was a loyal consumer for 12 years. Now, I am in a big problem because of you.

CasinoHotelPro @CasinoHotelPro

Reported 2022-05-15 12:44:46

@AndrewRangeley @RobEducated The problem with ***PE is that they've been largely unsuccessful in differentiating their brands. If you take a look at their UI/UX (i.e. Travelocity, Hotelsdotcom) they're all largely the same. $BKNG has done a far greater job differentiating and I can tell you I see it

warai @wayoiwarai

Reported 2022-05-15 09:50:44

@OliviaJane0205 @hotelscomhelp Dm @anectodal now to fix your account immediately

OliviaAllenMckenna♥ @OliviaJane0205

Reported 2022-05-15 09:33:01

Anyone know how to actually speak to someone from @hotelscomhelp Cant access my account and spoke to a virtual agent who said they cant help with the issue

andrew duggan @Adugg82

Reported 2022-05-13 02:37:04

@bookingcom @Smith4Adam Same here & tried deleting and reinstalling. Search function just hangs. Only way of getting a location is to Google it then it diverts to the app. Seems we’re not the only people encountering this but you don’t seem too bothered to fix it? I’ve switched to @hotelsdotcomuk app

Marriott Bonvoy Assist @MBonvoyAssist

Reported 2022-05-12 22:59:47

@AndrewGosine Thank you for your reply. We recommend contacting the hotel team directly via +1-415-777-5300 or whatever.wheneverSF@whotels.com. In the meantime, feel free to visit https://t.co/NpEeCR6ump and scroll down to playlist to check as well.

Andrew Gordon @Andrewpretends

Reported 2022-05-12 21:34:13

@LQ run as far away from La Quinta. Booked a room. Was told they weren’t honoring it because of broken washing machines. Left. The employee then told @hotelscomhelp I was a no show. I have asked for them to check their cameras instead they keep ignoring the request.

📷 Paul D 💙💛 @SpotterPD

Reported 2022-05-11 10:46:50

@Tim_Reid79 @hotelsdotcomuk @SpotterjoD @AviationDel @Sibe4me @harleydarcy92 Apparently really good now they have the new visitor centre. Hoping to go down but it's a bit of a trek for a one day trip so looking to stay a couple of days. Not having much luck with accomodation so far though as you can see 😂😂😂

Lisa @lisakennedy87

Reported 2022-05-11 10:04:46

@hotelsdotcomuk @hotelscomhelp This has been and we are still no further we have been told it will be down to the hotel and the hotel is telling us it is down to yourselves. My poor sister is so I’ll with it all.

David Born @davidb0rn

Reported 2022-05-10 18:14:15

@BookingHoldings, this is horrible for your @bookingcom brand. You can’t compete with @Airbnb, @hotelscomhelp, @KAYAK, @Expedia if you’re allowing hotels of this low standard to be on your platform. It’s worse that the problem hasn’t been resolved when given the opportunity.

Annelise @Annelise_N_

Reported 2022-05-10 17:39:16

@hotelscomhelp I slept alone in a hotel room with a broken lock and someone walked in the middle of the night. I have called and emailed multiple times with no one calling me back. This is insane.

Becky Day @BeckydBecky

Reported 2022-05-10 16:22:52

@SpursOfficial @hotelsdotcom Bring it on, counting down the hours... https://t.co/VtNtf2HVBB

Eren @_ereng_

Reported 2022-05-10 16:09:21

@SpursOfficial @hotelsdotcom THEIR NO. 7 LET THE COUNTRY DOWN

Anders Lihme @NoDuFox

Reported 2022-05-09 20:08:56

@cantu2k10 @dallasmavs @hotelsdotcom I found a video - The narrator is not smart though - The female took the two boys (12 and 15) down to see the LAST MINUTES - So no “Har***ment all game” Wrong kid got threatened too! https://t.co/wNPEIcsyB3

Scott Maull @scottmaull

Reported 2022-05-08 13:42:55

@hotelscomhelp my rewards from my recent stay have not been added. I tried your chat function but it was useless. Do you have an email address so I can send my issue for review?

Basil Bhatti @BasilBhatti1

Reported 2022-05-07 12:47:05

@hotelscomhelp I've been trying to get hold of you guys on the phone and webchat to escalate a problem. Webchat virtual ***istant can't find booking, virtual phone ***istant hangs up calls without proceeding to anything. Tried 2 numbers. How do I speak to a human in your team?

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