Is Hotels.com down right now?
(latest update April 12, 2021)
Hotels.com is a website for booking hotel rooms online and by telephone. Is it up or down? Is it down for me? Check the status or Report your issues below!
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candy @southerncande
Reported 2021-04-11 15:24:05
@hotelsdotcom Your app is down. I’ve tried 2x and called in for help. Cannot book anything. Error message says your system is down. Need to book for tonight. Thx https://t.co/7DdeJPL55G
хардкор (sprong szn) @sad_ex_machina
Reported 2021-04-08 18:39:58
@celestialshawty @hotelsdotcom @hotelscomhelp @hotelsdotcom stop being trash and fix this. How come free cancellation is only available on certain hotels and bookings and why isn’t this communicated
Italo @_it_alo
Reported 2021-04-08 06:59:43
@de49175371 @hotelsdotcom I feel your pain... I’ve been trying to redeem my night reward after I spent thousands of dollars to earn in and it seems to be impossible. I’ve been trying to get the problem solved since JULY OF 2020. Their customer service is 🗑 GARBAGE 🗑!
Nik Nak @niknak_2412
Reported 2021-04-07 15:54:19
Is @hotelsdotcom down for everyone or just me? Haven't been able to access it by browser or app for almost 24 hours.
Justin @Justin74157586
Reported 2021-04-07 11:13:26
@iamstephbeatz @hotelsdotcom Oahu. Hands down.
𝕋𝕙𝕖 𝔻𝕒𝕝𝕝𝕒𝕤 ℂ𝕙𝕚𝕔𝕜 @thedallas_chick
Reported 2021-04-07 11:01:14
@SupaLinhtendo @iamstephbeatz @hotelsdotcom LOL! I’m down!
Glenjamite @Glen_Sing
Reported 2021-04-06 21:35:49
@iamstephbeatz @hotelsdotcom Honestly, my wife would love to travel to Mexico! But if it came down to it... we would appreciate a trip to a hotel half an hour away if possible. Also, my wife is pregnant just barely p***ed the half way mark. A vacation is definitely needed!
S Uí Mhearaigh @Seoi_86
Reported 2021-04-06 16:11:40
@iamstephbeatz @hotelsdotcom I would take him ANYWHERE....... honestly after this lock down I just want to hear the pilot say "cabin crew, prepare for landing"
Jose Alvarez @jmalvar616
Reported 2021-04-06 16:04:01
Unable to book a new reservation using @hotelsdotcom #hotelsdotcom system seems to be down since this morning #vacation #hotels #expedia @Expedia https://t.co/UciMJKcIQR
Alisha Verma @AlishianThought
Reported 2021-04-06 14:53:57
@iamstephbeatz @hotelsdotcom I would take him to an open space... parks or open community places. Unfold a blanket, share a gl*** of whiskey, hug him, lie down and stare at the stars while holding hands. Too much to ask for in covid and life.
Mai ZB @hartaDePendejxs
Reported 2021-04-06 14:38:48
@iamstephbeatz @hotelsdotcom Seattle, hands down. Or Portland 🙂
Shield @ShieldVoC
Reported 2021-04-06 14:07:30
@JohnHay93177460 @hotelscomhelp Hi John,
If you have experienced financial harm, we can help solve your issue. Submit your complaint here → https://t.co/yXgK0ouE4n
Shield @ShieldVoC
Reported 2021-04-06 14:07:23
@rakeshkamboj @hotelscomhelp @hotelsdotcom Hi,
If you have experienced financial harm, we can help solve your issue. Submit your complaint here → https://t.co/yXgK0ouE4n
Shield @ShieldVoC
Reported 2021-04-06 14:06:40
@easy_mfpeasy @hotelscomhelp @JetLuxury Hi,
If you have experienced financial harm, we can help solve your issue. Submit your complaint here → https://t.co/yXgK0ouE4n
Shield @ShieldVoC
Reported 2021-04-06 14:06:02
@LONGLIVELIA @hotelscomhelp Hi Lee,
If you have experienced financial harm, we can help solve your issue. Submit your complaint here → https://t.co/yXgK0ouE4n
Shield @ShieldVoC
Reported 2021-04-06 14:05:54
@jessbray7 @hotelscomhelp Hi Jess,
If you have experienced financial harm, we can help solve your issue. Submit your complaint here → https://t.co/yXgK0ouE4n
Shield @ShieldVoC
Reported 2021-04-06 14:05:36
@Eliziiabethhhh @hotelscomhelp Hi Elizabeth,
If you have experienced financial harm, we can help solve your issue. Submit your complaint here → https://t.co/yXgK0ouE4n
Sarah @thesarahevans
Reported 2021-04-06 14:03:17
@iamstephbeatz @hotelsdotcom A trip to the west coast to travel down the coast of California or a trip to Seattle.
Jim from Zero Surge @seriesmode
Reported 2021-04-06 13:53:42
@iamstephbeatz @hotelsdotcom I have been dying to take my wife on a trip from Chicago down the Mississippi to New Orleans to visit all of the famous blues clubs along the way. Or if one place, how about Memphis?
Jorsh @jaworsky65
Reported 2021-04-06 13:50:28
@iamstephbeatz @hotelsdotcom My fictional wife would like to go to our favorite restaurant but it's shut down due to some pandemic or something
Nay’Nem @In2itiveSarcaZm
Reported 2021-04-06 13:44:15
@iamstephbeatz @hotelsdotcom I want to take @CitrusSmke to the Grand Canyon. His sense of wonderlust would make this an exciting time for both of us and the fact that he’s been so caring and gentle while my foot has been broken makes me want to give him everything! He deserves it @hotelsdotcom 🥰
JadeTrimbee @JadeTrimbee
Reported 2021-04-06 03:24:33
@hotelscomhelp Thank you for sorting out this problem! We’ve received a refund now. Much appreciated.
Emawk Fan @easy_mfpeasy
Reported 2021-04-05 15:05:29
I’m filing every single kind of complaint with Better Business Bureau against you @hotelscomhelp @JetLuxury because not only was it not mentioned that this company was not the actual hotel we were staying in, no one actually resolved the issue to our satisfaction. And this
Kimpton @Kimpton
Reported 2021-04-04 13:53:34
@scottimore2 Oh no, sorry for all the confusion! We appreciate that you hold us in high regard & hate to hear we're let you down during this stay. Can you please email us these details and anything else you'd like to tell us to twitter@kimptonhotels.com so we can look into this a bit deeper?
Mel T @bodhiseedmel
Reported 2021-04-03 19:49:46
@hotelscomhelp sent another lie, that @Hyatt offered me another room and I turned it down. 100% false! They had no other rooms. I'm calling the New York Attorney General's office for Consumer Protection and seeking legal advice. You have 24 more hrs to respond appropriately. https://t.co/eyY5YEvChu
Hazra Patel @billyshankly
Reported 2021-04-02 04:50:40
@hotelsdotcomuk I am still waiting for a refund since March for a closed hotel that was advertised on https://t.co/HiMZ5JlRH9. numerous broken including promises of returned calls by managers
0xNFThodl 🦝 @0xNFThodl
Reported 2021-04-02 01:48:11
@hotelscomhelp
Is your gift card merger down? It is such a pain to have to merge gift cards in the first place and your system seems to be down a lot to merge them.
I always end up with $20 or so left and I can't even merge those to others. Why?
Mel T @bodhiseedmel
Reported 2021-03-31 20:53:10
I purchased travel insurance from https://t.co/HNHC4jzmZO @TravelGuard said to cancel my reservation, file a claim & literally said it's not their problem that I won't have a place to stay because it wasn't their mistake @hotelscomhelp line is infinite hold and no one picks up.
POINT @pointcardhq
Reported 2021-03-31 20:39:50
@Batbear6 @HotTopic @Kohls @hotelscomhelp Hey! Can you please DM us the email address you have tied to your Point account so we can issue these points?
Mary Midgley @Mary1967
Reported 2021-03-31 02:34:44
@hotelscomhelp I don't have an itinerary number as i haven't managed to book yet. I have screen shots explaining my problem and would like to be able to email or post them. thank you.
Mary Midgley @Mary1967
Reported 2021-03-31 02:26:24
@hotelscomhelp can you give me an email address so that i can send screen shots to show a problem that i have making a booking?
Eric Mendelsohn @rantingroadrage
Reported 2021-03-30 21:35:24
@hotelscomhelp Nobody should use this site! I got their travel insurance due to a blizzard in Denver, then the airport shut down! I’m still out of the money even though there was no way to get to Denver that night. Absolutely ridiculous to buy insurance and pay extra for no good!
BreakingData @breakingdata
Reported 2021-03-30 13:07:21
@hotelscomhelp That doesn't say taxes and fees that says taxes. You cannot under law label fees like that. You really need to fix the labeling on that.
TheNakedEye @SueDerosa
Reported 2021-03-30 00:00:41
@hotelscomhelp It’s okay it’s an issue on your web page...there is no way to send the page of a list of Hotels...that’s all I wanted to let you all know. Thanks anyway :)
TheNakedEye @SueDerosa
Reported 2021-03-29 15:18:19
@hotelscomhelp Why Hotel itinerary? Just go on https://t.co/EYZzFOW8H2 go on your phone & you’ll see what I mean #. When all the hotels come up for Burlington Vermont you can’t send that whole list on that one page. You can go to ONE hotel & send that 1 only & the send emblem is way down ☹️ https://t.co/ocC35GVtdm
Mason Everett @creativemace
Reported 2021-03-29 09:46:02
There appears to be a trend at this same @BestWestern Plus Sunrise Inn. Scamming me, Roland* above, Jess S... and that's just after a quick Google search. Poor customer service + poor customer support from @hotelsdotcom. Do the right thing #Hotels #BestWestern. Fix it. https://t.co/OiJNhqjO0g
jordyn @jordynrosehtafc
Reported 2021-03-29 07:09:46
@1anky1u1u @MartinSLewis @MoneySavingExp @resolvercouk @hotelsdotcomuk The exact same has happened to me. Received a coupon for a cancelled holiday from last year and used it for April 2021. Holiday cancelled again and will not issue refund of the coupon. Ridiculous customer service.
FindYourHSpot @FindYourHSpot
Reported 2021-03-29 04:51:45
Great Find - Need It! #Accomodation #HotelscomUK “Corte Uccellanda Relais & Spa” https://t.co/nef7HfMsLJ < DETAILS
ABDULLAH AL-SHAWEESH @abody_Alshawesh
Reported 2021-03-27 15:02:48
@hotelscomhelp @Expedia
I have been waiting in reception more than 2 hours and haven’t solved my problem... really!!!
The Liner Hotel @TheLinerHotel
Reported 2021-03-27 12:41:44
@jpgreenman @hotelsdotcomuk @nationalrailenq @thetrainline No problem @jpgreenman we look forward to seeing you soon!
SirenH3X @SirenH3X
Reported 2021-03-26 20:47:31
I’ll let you use your imagination for that first one. Dirty tub and broken springs in the bed. You sink in the middle. Plus holes in the cover. @motel6 @hotelscomhelp #vacationnightmare #gross #awful https://t.co/HqJqmJ9bDf
🌸 @sg26x
Reported 2021-03-24 14:08:27
@hotelscomhelp and I most definitely will be telling my family and friends to not book with them either. Never had a problem with https://t.co/agFGPexzTH
jamesyred @jamesyred
Reported 2021-03-24 07:03:50
@hotelsdotcomuk @hotelscomhelp Same issue with car hire/ extended voucher for 2 years so we can still use them: that is service!!
Maxim Shtraus @MaximShtraus
Reported 2021-03-23 09:20:03
It’s absolutely ridiculous that @hotelsdotcom customer service is inexistent. Impossible to talk to an actual person about a real problem.
TheNakedEye @SueDerosa
Reported 2021-03-22 20:13:04
@hotelscomhelp Sorry don’t want to give out my itinerary # or email in here...just letting you know it’s not easy seeing how to send a hotel destination to someone. I finally did see it further down but you may want to make it more visual to see. Like LARGER & darker & higher up. Thank you much
°o° Tinker Dickey @lunatink83
Reported 2021-03-22 16:23:03
Who has terrible customer service?
@hotelscomhelp that's who!
Did my problem get resolved? NOPE!
Did they even TRY to help? NOPE
Jc Thrall @JcThrall76
Reported 2021-03-22 11:06:05
Our car broke down on the way to seaside and @hotelsdotcom got me a full refund even though we had p***ed the free cancellation time frame. So thankful
Jay Zee @chefjayzee
Reported 2021-03-21 23:04:52
@WingateHotels & @hotelscomhelp Due to our bad experience with canceling our reservations & then telling us “it’s not our problem “, I won’t stay with or use you in the future. Terrible customer service.
TheNakedEye @SueDerosa
Reported 2021-03-21 20:44:31
@hotelscomhelp I don’t see how to send the link to these Hotels to anyone?? I’d like to show a friend where we’re going and I’ve pulled down the screen to try to bring up the buttons for my I-phone to forward the hotel but it won’t come up & I also don’t see anything on your site https://t.co/RrtLQoD4WM
Yellow @Yellow53850878
Reported 2021-03-20 11:35:35
@hotelsdotcomuk I’ve still had no response from you regarding the matter I Tweeted you about. I’ve also had no phone call back from Corporate as promised by an Agent. My emails have not been responded to. I have tried resolving my issue with yourselves for over 10 months.