Is HelloFresh down right now?
(latest update April 21, 2021)
HelloFresh SE is an international publicly traded meal-kit company. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Brad Crites @bradcrites
Reported 2021-04-21 13:05:45
@****oFresh is losing my business. The delivery service (cheap knock-off, 1-star rated company) is horrid & never gets my delivery here. Found it 1/4 mile down the road in the gutter today (not the first time, either). Pricing isn’t clear, but can forgive that for better delivery
Nicholas Holmes @ninerfan049
Reported 2021-04-21 12:59:25
@****oFresh @FedExHelp @FedEx @UPS This is an FedEx problem. Waiting on them to reply.
Pen Brittan PE @HLP_123
Reported 2021-04-21 12:52:17
@****oFreshUK how can I resolve an issue? I’ve live chatted you but it crashed, have emailed ****o@****ofresh.co.uk but that’s apparently not monitored, and the app’s useless?! I’ve 3 points I need to make you aware of regarding our latest delivery.
Smiley Face @SmileyFace2710
Reported 2021-04-21 12:36:02
@****oFreshUK having delivery issues today, thousands of orders not delivered and yet they have not announced this or even made their customers aware of the issue.
Steve Phillips @pcsensible
Reported 2021-04-21 12:10:51
So, 4 hours after being asked to DM our details so @****oFreshUK could resolve our problem, we still have no box and no updates. The replies to my DM were very polite, but basically said "we don't know where your box is". All in all, pretty terrible.
Lucy @Lolly2811
Reported 2021-04-21 12:01:20
@PollyJacksonx @****oFreshUK Ugh. It's such a shame that their poor customer service lets them down so much, as the meals in our first box were delicious! They need overhaul of how they treat their customers. 🥴
Polly @PollyJacksonx
Reported 2021-04-21 11:54:59
@Lolly2811 @****oFreshUK Same problem here. Mine got cancelled without my consent and no one told me until I made my fourth call this morning 🙃
Polly @PollyJacksonx
Reported 2021-04-21 11:54:04
@Rhods89 @****oFreshUK Same problem here
Amanda dowling @DottyDynamite
Reported 2021-04-21 09:03:54
@NatalieRobinKel @****oFreshUK @****oFresh Yes, no problem with content, just it’s a bit difficult when what you are intending to eat doesn’t turn up, and then you find it is incredibly hard to get in touch with them and get an answer, so I will be sticking with Sainsbury’s instead who have never let me down
Ben Davies @bendavies92
Reported 2021-04-21 06:49:15
@goustocooking hey Gousto! @****oFreshUK have let me down and not sent me my first box for the second day running with no clue as to when it will turn up. Thinking of trying you! Do you have a good deal for a first timer? #dontletahungrypersondown 😂
Victoria Barber @VictoriaBarber_
Reported 2021-04-21 06:41:49
@PollyJacksonx @****oFreshUK This seems to be a growing issue. @GAtmore is also waiting for hers which should have been here yesterday
🦋Kath🦋 @KHumph21
Reported 2021-04-21 06:31:20
@gem_stubs6 @****oFreshUK @goustocooking We are giving that a try too after being let down by ****o fresh, and no box turning up again!
shelley day @shelley83624150
Reported 2021-04-21 05:08:20
@****oFreshUK any chance I can speak to someone who can sort out a small issue ?
🍔 Gastro Celtic 🍀 @Gastro_Celtic
Reported 2021-04-21 04:55:09
@Fitzy_072 @****oFreshUK I've only ever had one dodgy set of instructions off them. Managed to save the dish, but was a bit frustrating. Was more the order of the wording/instruction that something missing tho.
Agreed, a Tweet sent out seems like a simple fix rather than dialogue with individuals 🤷🏻♂️
Gemski @g3mma101
Reported 2021-04-21 01:48:05
@btomkins @****oFreshUK I was with ****ofresh in March and experienced the same, only 1 issue free delivery out of the lot! Moved to Gousto now, who I have had 2 boxes with so far and are much better, use this link for a discounted offer https://t.co/pH4ozgCcQS
Kevin Scott @KevinScott78
Reported 2021-04-20 20:23:14
Two days late 🤦🏾♂️ but finally have my @****ofreshuk 📦 and gonna get down with some Coconutty Caribbean Kidney Bean Stew with Courgette, Spinach and Rice to finish off the day 🤤 #****ofreshsnaps #****ofreshmoment https://t.co/oFwx0Jh8P9
HelloFresh US @HelloFresh
Reported 2021-04-20 19:25:10
@char_barden That's not ****oFresh approved. Please get in touch at 646-846-FOOD (3663) so we can fix this! Otherwise, you can live chat with us 24/7 at https://t.co/xkH8Ai1JM1, using our chat tool on the bottom right corner of the page.
¯\_(💀)_/¯ @Vendryth
Reported 2021-04-20 18:36:08
@****oFresh Well, good to know you don't even read these tweets and just respond without checking. I'm not the one with the issue, a friend of mine is, and it sounds like y'all just randomly send boxes to cancelled accounts and then threaten to send them to collections.
Ali Avali | #ExtraLife 2021 @ItsAliAvali
Reported 2021-04-20 17:47:57
@SuperNinfendo @****oFresh like what the heck... Also I used @SuperNinfendo referal link, gave my info to you including credit card and never got my box... I swear if this happens to me. I will have a government backing to rain down on you.
GFUEL | VRON 💜 @WhosVronLOL
Reported 2021-04-20 17:01:57
@colelep @****oFresh I have something similar coming tomorrow and I’m definitely gonna burn the apartment down
DebsF @Debsgf
Reported 2021-04-20 16:42:02
@tides89 @btomkins @****oFreshUK Awful customer service this week. Very poor communication and looks like wide ranging delivery issues. I ***ume they’ve either been let down by their delivery provider or issues with their own systems. Either way they need to be open about what’s going on.
Graeme Stansfield @GStansfield
Reported 2021-04-20 15:57:40
@LauraTaylor1995 @****oFreshUK Had the same issue over the weekend promised Saturday delivery then Sunday delivery, got neither. The customer service team are poor and patronising "we will credit your account" means we will refund you for the box you did not receive.
Gemma @Gemlfi
Reported 2021-04-20 15:44:37
@****oFreshUK New problem with the same order, the chicken dated 23/4 is ROTTEN. My entire kitchen now smells like rotten chicken. Looks like I just have rice for dinner then.
• C A S P A R • 🟢 @caspararemi
Reported 2021-04-20 14:50:28
@Carolin89299035 @****oFreshUK Same problem here. It’s on step 2 in the app, but I only looked at that when I got to the end of following the card and wondered why I still had a pile of veg on my chopping board. What a waste.
Bex Cook @JediBex
Reported 2021-04-20 14:45:52
@****oFreshUK won’t be touching your meal boxes with a barge pole and will be telling everyone I know to avoid like the plague. Terrible service, can’t get a straight answer out of anyone as to what the issue actually is, and no one seems able or willing to rectify.
Lucy Pinkstone @DeterminedTrav
Reported 2021-04-20 14:19:52
@****oFreshUK I’ve explained myself three times to people on your live chat and I’m pretty tired of repeating myself now. There’s obviously a problem with your supply chain. You’d save a lot of h***le if you stopped pretending otherwise and just put out a statement letting your customers know.
Angieholmes @Angiebabes_
Reported 2021-04-20 14:18:51
This is only good enough for growing down the allotment @****oFreshUK https://t.co/lyZQmpQIaR
Paul @Foz_12
Reported 2021-04-20 14:02:42
@Fitzy_072 @****oFreshUK Had the same problem, winged it and chucked it in with the beef!
Ben Tomkins @btomkins
Reported 2021-04-20 13:43:30
@****oFreshUK I’m trying to help you out here. Lots of angry people, you should get ahead of the messaging as you obviously have a major problem right now. You should stop hiding behind DMs.
Beverly Tomkins @BevLT
Reported 2021-04-20 12:26:46
Mine has been cancelled because the delivery driver has “missorted” 🤷♀️ @****oFreshUK
Saz_352 @Saz_352
Reported 2021-04-20 12:26:30
@90LCA @****oFreshUK I’ve had same issue, no box and no email to explain. I had to call them and be on hold for ages only to be told my box has been damaged and won’t be coming at all this week!!!!
julie delaire @juliestevens2
Reported 2021-04-20 12:13:54
@****oFreshUK 2nd week of membership and no delivery because of a shipping issue , no food in the house , thanks for nothing ****o fresh , rubbish service
Ben Tomkins @btomkins
Reported 2021-04-20 11:58:59
****o @****oFreshUK could you tweet out to your customers what’s going on with all the delays/cancelled deliveries?
Delivery issue or stock issue? Not interested in sending you a DM, think it’s affecting enough people that you need to address it publicly.
Paul Burgin @PaulBurgin20
Reported 2021-04-20 10:41:28
**Do not use this company** @****oFresh is a complete joke! Previous orders received to this address without any issue. They took £40 out my partners account without her being notified to! @****oFresh @****oFreshUK you should be ashamed! Stay clear ⚠️⚠️⚠️⚠️ https://t.co/dqrg3jk98m
Lucy Adams @90LCA
Reported 2021-04-20 10:27:12
@****oFreshUK what is going on with your deliveries? No tracking info today - customer services fobbing me off with account credit and no information on when to expect my box. Could you tell your customers what the issue is?
Chaquayla Halmon @quaylalikes90
Reported 2021-04-20 09:54:31
@TMobile @Tesla I use @****oFresh to cut down on waste and recycle all the boxes.
♿️ Curly chez 😻 @cherylreed81
Reported 2021-04-20 09:34:38
@tides89 @****oFreshUK Had the same issue, and the £7.50 won’t even come back to allow it to be used to buy tonight’s dinner 🤷🏼♀️ they didn’t even tell me till 12
ⓕⓘⓞⓝⓐ @1977gigi
Reported 2021-04-20 08:34:06
@****oFreshUK ****o ... is there a problem with the app? It’s been like this for a while today ☹️ https://t.co/yYGzcTjdCu
Vicky Anscombe @VickyAnscombe
Reported 2021-04-20 03:28:18
@****oFreshUK Box finally arrived, late, left on the outside doorstep (we live in a flat and they usually deliver to our door) and upside down. @goustocooking, think I may be returning to your reliable embrace.
Tommy Roberts @Tommy11_7
Reported 2021-04-20 01:52:07
@SarahWells_ @****oFreshUK That's irrelevant. If they choose to use an unreliable courier, who cannot deliver on time as part of their contract with the customer, then that is their problem. You are paying for a service from ****o Fresh & delivery is part of that service
Nathan Bentley @nathbentley
Reported 2021-04-20 01:43:44
@foxshaped @TimCr055 @****oFreshUK Yeah always seem to have mixed messages sadly.
There was an issue where some of us didn't get parcels last Sunday, received an email saying it'll come Monday, then on Monday saying it just won't come 🙈. Others were told diff through here. Confusing.
Daniel Petrohoy @danpetchy
Reported 2021-04-19 22:12:20
@asmrglow_ @****oFresh Good luck, please don't burn the house down! But seriously take your time and I'm sure you got this!
Vixters1 @Vixters12
Reported 2021-04-19 16:55:45
@****oFreshUK hi, I joined today and got a confirmation email to say my first order is being delivered on Saturday. I can't access the menu to choose my recipes?? Is the site down?
Lucy @lucy_tatz
Reported 2021-04-19 16:34:18
@****oFreshUK is your app / website broken? I can’t select anything https://t.co/TsRgtnqkA2
Laura Buckland-Harriss @LalTheBlondeOne
Reported 2021-04-19 16:01:58
@****oFreshUK Hi my husbands just signed up and it’s taken the money but the page for selecting meals is blank? Can you help. Tried the App too keeps saying “oops there’s a problem”
ann marie davidson @annmdavidson
Reported 2021-04-19 15:51:21
@****oFreshUK I am trying to place my initial order, I can’t select anything or even log in. Is the app and website down. This is my first order and I can’t say I’m impressed as you have debited my account without a single meal ordered. Will this be fixed??
HelloFresh US @HelloFresh
Reported 2021-04-19 15:50:50
@deanwhelan1989 Thank you for letting us know you are having tech issues, Dean. There is not a currently know issue with the App. Please reach out to our customer care team at 646-846-3663 or email us at ****o@****ofresh.com and we will be happy to help you. Thanks!
Dean Whelan @deanwhelan1989
Reported 2021-04-19 15:46:20
@****oFresh hi is the website down as I cant see my deliveries and menu choices
Bex Cook @JediBex
Reported 2021-04-19 15:06:09
@****oFreshUK really disappointed with today’s delivery that has failed to turn up. Issued a token £7.50 credit which hardly seems adequate, and no real explanation other than Yodel have made a hash of it. Never had an issue with DPD. No idea when my box will arrive. What do?
Ciara Baxendale @CiaraBaxendale
Reported 2021-04-19 15:06:03
@****oFreshUK both your website and app are not working. cannot choose recipes or cancel my subscription. do you know when will this issue will be resolved?