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(latest update January 24, 2021)
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Mike Saunders @kernel_saunders
Reported 2021-01-24 18:54:27
@****oFreshCA I made some great lamb tacos tonight. Only issue was that the package of tortillas was short so someone in my family didn't get enough.
William Gaspari @willgaspari
Reported 2021-01-24 15:33:32
@****oFreshCA Hi. So the issue is with my onion (philly cheesesteak bowl). It’s clearly spoiled. The Roma tomato with my turkey burger isn’t ripe, but I can work with that. The onion shouldn’t have made it into the bag. Email is WillGaspari@gmail.com, cell is 289 321 7965. Postal code L4E2T6 https://t.co/Mv8CmOm0J2
Rahul Sharodi @RSharodi
Reported 2021-01-24 15:31:53
@GrouponHelpUS I have a Groupon code for @****oFresh that isn't working - I'm receiving an error message that the code has expired, but the terms of the Groupon say it does not expire until January 31, 2021. Please take a look and fix the code! DM me and I can share a screenshot
Rosa @RosaJane25
Reported 2021-01-24 15:01:12
@ChezSpecter @****oFreshUK @goustocooking It is frustrating - I emailed @****oFreshUK about this exact problem. I just freeze the spare portion to have the following week which is a good solution but not perfect as some meals aren't as great from frozen
Rose Stokes @RoseStokes
Reported 2021-01-24 14:16:42
@ChezSpecter @****oFreshUK @goustocooking Deffo have had this issue but I just make two portions and eat over two days. I’m actually quite lazy so it works for me!
⭐️ Sian Williams ⭐️ @SianW86
Reported 2021-01-24 13:27:39
@saucy_mahi @****oFreshUK Spaghetti bolognese! It goes down well with all the family and I think a dash of @saucy_mahi would go wonderfully in bolognese sauce! 🙌🏻 https://t.co/iJ7c5EEDal
MuirDragonne 🏳️🌈 @MuirDragonne
Reported 2021-01-24 13:08:50
Which one of the following should I fix first from my @****oFreshUK box?
1. Spinach and Chickpea Moroccan Style Stew
with Feta and Couscous
2. Roasted Pepper and Mushroom Linguine
with Walnuts and Chives
3. Veggie Shepherd's Pie
with Chestnut Mushrooms and Cheesy Mash
S t e p h @fisher_steph
Reported 2021-01-24 12:57:48
Moved from @****oFreshUK to @goustocooking due to lots of missing ingredients & same issue with @goustocooking & missing items & bag had split going every where. Any recommendations where to try next? https://t.co/Y2dTbphq6B
Laura Hartley @LauraHartley03
Reported 2021-01-24 10:37:54
@ChezSpecter @****oFreshUK @4pmWineTimeBaby No worries! Im so glad it isn’t just me. I was genuinely gutted as I think it would really help cut down on waste. There are some things in the supermarket you just can’t buy individually 🙈
Sam Espensen 💙 @SamEspensen
Reported 2021-01-24 10:30:08
@ChezSpecter @****oFreshUK @goustocooking Yes! I have the same issue.
Laura Hartley @LauraHartley03
Reported 2021-01-24 10:29:44
I have this exact problem!! Wanted to go with @****oFreshUK with the @4pmWineTimeBaby code but all of it seems to be for two or more people🥺
TJ @holt0121
Reported 2021-01-24 09:21:03
@****oFreshUK been trying to use your app to report an issue but unable to get it to work. Could you possibly DM me please.
Danny McKeown-Henshall @Dannymaddog
Reported 2021-01-24 08:26:30
@HarunTulunay @****oFreshUK Why not just tell them and let them resolve the issue like any other company rather than ***uming the worst? Pretty sure the food is packed by hand - mistakes happen sadly, I’m sure we have all gone good shopping and forgotten to pick something up that we intended...
IamIan @Mr_Doops
Reported 2021-01-24 07:46:29
Sorry to bother you @****oFreshUK but we've had a delivery today with an issue, can we DM please rather than splash it all over twitter? Thanks, Ian.
uncle frank this is NO LONGER A JOKE 💙 @alprazosam18
Reported 2021-01-23 18:40:37
@RxFiller63 @****oFresh There’s a fat cap on it that your render down and the skin gets really crispy. It’s like bacon from duck
Mylie @myles_sjor
Reported 2021-01-23 17:56:44
Second week in a row our @****oFreshAU delivery meat has arrived thawed and not frozen! You want to give people darn food poisoning! Jesus #foodpoisoning fix yourselfs
Sharon Salamone Goldsmith @Sharonien8
Reported 2021-01-23 17:50:26
@****oFresh @MarleyS**** Highest quality ingredients, easy delicious recipes , never an issue and customer appreciation @MarleyS**** THIS is what customer service looks like!
Mrs Cadman @Y6Mrs
Reported 2021-01-23 12:32:11
@****oFreshUK Hi I’ve read why on your website. Didn’t really have a problem with heavy items and our main motivation is connivence which has been taken down quite a step. My question is, is this how it will be for every box once it has changed?
Andy Smith @Andyjcsmith
Reported 2021-01-23 10:04:59
@****oFreshUK
Love the service, but not a fan of the new box. Wish we could stick to a meal per bag. Was way more convenient and never had a problem with tins etc damaging other food.
ThatRandomGeekyGuy @Ryan_TRGG
Reported 2021-01-23 06:50:17
.@****oFreshUK @dpd_support We Love #****oFresh! Great fresh food and amazing recipes ❤️ but the awful #DPDUK delivery it is crap! ****oFresh is it time to change delivery company? Threw it down and didn’t even knock the door 😡 https://t.co/ojwGJhjkoX
Alice @alicehoyy
Reported 2021-01-23 06:20:54
@MiaCraciunescu @****oFreshUK I had the exact same problem!!!!!
Sacha @Sacha86086480
Reported 2021-01-23 05:03:34
@****oFreshUK can someone please resolve this ridiculous issue. Paid for your services all set up then right at the end tells me can only deliver on a Thursday Friday ?? No good for me rang and was told in my area only available those days yet you deliver to my neighbour Monday?
Samantha Reinert ☕️ @coffeetan
Reported 2021-01-22 23:05:48
In the last few years I’ve come to really enjoy cooking. When I’m sad or otherwise down, it’s super cathartic to prepare a meal.
Anyway, I made bruschetta zucchini boats with mozzarella and couscous from ****oFresh for dinner tonight. ☺️ https://t.co/liBNTHzY7f
Steph 🇯🇲🎀✨ @Leopardprintsxx
Reported 2021-01-22 21:05:00
@saucy_mahi @****oFreshUK Jerk chicken, rice and peas with steam vegetables. A recipe which was p***ed down through the generations from Grandma to my mum then to me. Reminds me of home and Sunday lunch with Grandma when she was with us 🙏🏿🤍
hearty. @NicoSoup
Reported 2021-01-22 20:35:26
I’m down to use older produce in order to reduce food waste, but moldy vegetables are where I draw the line @****oFresh 😩
I got my box on Monday https://t.co/73yBIGqg6d
tày @tinnkky
Reported 2021-01-22 18:05:28
My ****ofresh order came with ramen this week so it’s def about to go down
Freddy Smart @FreddySmart2
Reported 2021-01-22 15:23:44
@2AngryGamers @****oFreshUK Use Gousto instead I haven’t ever had a problem with them
Alex Haagaard (they/them) @alexhaagaard
Reported 2021-01-22 15:15:45
@UntoNuggan @BobsonDugnutt29 So, this is obviously not going to work for everyone with food restrictions (especially if you need to avoid cross-contamination) but I've been using ****oFresh lately for executive dysfunction reasons anyway - which has also cut down on my need to use Instacart.
Jonny Clooney @Makinov
Reported 2021-01-22 14:48:58
@2AngryGamers @****oFreshUK We’ve had consistent issues as well. Eventually after MANY account credits they insisted a manager would check our box each week before dispatch. Every week since was without issue. This week however I ***ume the manager was off.
Ministry Of Geeks @MinistryOfGeeks
Reported 2021-01-22 14:47:39
@2AngryGamers @****oFreshUK Is it because of a stock issue for to current UK... Stuff.
Even so, they really should alert people ahead of time, or discount or literally anything but that.
Hannah Rutherford @lomadia
Reported 2021-01-22 14:46:51
@2AngryGamers @****oFreshUK Think I replied to you before, but this is the same reason I cancelled them years ago. Same issue with Gousto once we’d stopped being new customers, so be wary if you’re wanting to swap companies!
Imogen @Imo1994
Reported 2021-01-22 11:37:05
@****oFreshUK I'm trying to download the recipes I've ordered for next week in advance, but every time I go to download a PDF I get this. On every single recipe. Are these recipes not available or is it a problem with my computer? https://t.co/4EcvUadf93
Katsue @kathsue10
Reported 2021-01-22 04:31:34
@****oFreshUK I did get an email from your ****ofresh Team but not until 5.30 pm. Thought there was a problem, when I didn’t get my delivery slot time sent to me yesterday morning. I’m happy with what they said re payment. Thank you.
Leah Jones @ChicagoLeah
Reported 2021-01-21 22:37:42
The problem with @****oFresh rice dishes is they send you just the right amount of rice to burn the **** out of every single time. Do I avoid ordering rice dishes or just make my own instant pot of rice and stockpile their little rice packets for the future?
Saz @sazb93
Reported 2021-01-21 20:51:30
@Sophocles98 @joewagg85 @****oFreshUK My response wasn’t directed to you, apologies, I’m glad they solved your issue! Sorry for getting in the middle but as a CS worker I felt like I had to say something!
Danielle! @ImLovingThis
Reported 2021-01-21 20:15:23
@KorenthalBrooke @****oFresh Terrible! They sent me meat for my meal and the bag for a completely different meal. Every single time I have an issue with my box. Over it.
Danielle! @ImLovingThis
Reported 2021-01-21 20:13:38
@****oFresh Do you have a way to contact you via email with an issue with my recent box? I don't have time for live chat or phone Thanks!
LtDagger @LtDa99er
Reported 2021-01-21 19:56:03
@allthingsbizzie @****oFreshUK @GustoHQ @DoorDash @blueapron I think it's time to switch. We like the convince of the idea, but we now worry every delivery. Today we got a bag where the seal was broken and the above was scrawled on the inside of the box. Just not professional (or feels very safe in a pandemic)...
HelloFresh US @HelloFresh
Reported 2021-01-21 18:11:14
@JeromeDoede We are so very sorry for this inconvenience Jerome. That's not up to ****oFresh standards. Please DM us with the account email address to best fix this for you
Amanda Lewis @Mandie153
Reported 2021-01-21 17:52:47
@****oFreshCA love the product but every time a liquid comes it is broken and soaked through the bag/contents and we have to go out and re buy the product to use for dinner.. maybe put them in sealed bags ?? https://t.co/BCNuj8Vxqh
HelloFresh US @HelloFresh
Reported 2021-01-21 17:51:56
@jasmin_aguilar1 We are so sorry to hear about this inconvenience in regards to the quality of the ingredients. That's not ****oFresh approved. Please send us a DM with the account email address so we can fix this for you
Chao Pup - 💙NHS💙 - #SavedTheExpanse @chaoaretasty
Reported 2021-01-21 16:39:13
@****oFreshUK The box has still not arrived. I got an email through from you 4 hours ago saying there was a problem but ***uring me it would arrive today.
Please confirm the status of my box and the latest it would be delivered.
JP @jaysta1979
Reported 2021-01-21 16:23:35
@StephieJ73 @YODEL**** @****oFreshUK I'm sure they are. It's yodel that I have the issue with!!
mandy burton @MandyDenyer
Reported 2021-01-21 16:15:21
@rokewife @****oFreshUK I’ve tried to contact @****oFreshUK only problem is it’s not 🇬🇧 UK but a call centre in the Philippines. The person I spoke to could hardly speak English and I was told a UK representative would call me, that was over a week ago!
NICK LOVE 😷 @NickLoveATL
Reported 2021-01-21 16:02:00
@SharraAmanda @****oFresh I had it for a year or so before. I loved it! I wanted to cook and there were plenty of days when I just couldn't come up with an idea of what to make. HF saved me! The ONLY problem became me ordering the same type of recipe over and over again. I'm ready to come back now!
Andy Thomason @apthomason
Reported 2021-01-20 10:56:59
Is @goustocooking reliable? Long time @****oFreshUK customer. I cancelled HF previously due to missing stuff and decided to give them another go..... Incorrect curry paste in the first box. They won’t fix errors like this as policy.
Gousto any better? Honest answers only.
My Brain Vs. @AnthonyPNW
Reported 2021-01-20 09:22:30
@VikkiRossWrites @audiolympics @****oFreshUK Also answers the questions “What’s for Dinner?” — ****o Fresh is the solution to that problem.
Jose Bolanos MD @jbolanosmd
Reported 2021-01-20 08:03:48
Strategy Session: Former U.S. ****oFresh Founder Finds Early-Stage Fix With Antler https://t.co/mKrliACrYm
Justin Steed @copybot
Reported 2021-01-20 07:12:37
@audiolympics @****oFreshUK Disagree slightly. It introduces/reinforces the idea working out what to eat, buying and pressing things is a problem/h***le while presenting the solution.
Matt Thorpe @Thorpeedo
Reported 2021-01-19 14:00:28
@****oFreshUK no bacon lardons this time. I'll be honest, the rate of things missing and manky veg is becoming a problem.
We may need to break up this year long relationship. #sadface https://t.co/BvFs6emLP4