Is Grocery Gateway down right now?
(latest update January 30, 2023)
Grocery Gateway is an online store for shopping groceries. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Grocery Gateway Problem Reports
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Grocery Gateway Latest Reports
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ATO Canada @WannabeTO
Reported 2022-11-12 10:17:59
Hey @GroceryGateway. Just a huge thank you to everyone involved for helping us deal with our phone line outage and getting our delivery to us today. Really appreciate your support.
Kevin Antaya @kevinantaya12
Reported 2022-06-17 06:46:21
Hey @GroceryGateway please fix your website so I can checkout?
بأمسي الب @mellynpesek
Reported 2022-03-22 03:10:38
Manors Common SMS Burg USB hard Grocery Gateway Down-sized Concrete Functionality Chips
Longo's @LongosMarkets
Reported 2022-01-16 16:26:36
@G_Pathi @GroceryGateway ****o, the charge of the delivery fee is due a technical issue which our team is actively trying to resolve. If you have an order in your cart which you are ready to checkout, please let us know and we will ***ist you and ensure the cost of the delivery fee is removed.
Rusty Shackleford @RustyShford
Reported 2022-01-15 13:39:29
@LongosMarkets Since you moved from grocery gateway and rebranded the web site it is FULL of bugs. Repeaditly forces you to reenter credit card details, charges for delivery even with a p***, the drop down ate insanely intrusive, there's lag entering more than 1 of an item. Needs serious work.
geet @G_Pathi
Reported 2022-01-15 10:23:07
@LongosMarkets @GroceryGateway for the past 5 deliveries we have unripe bananas which turned black within days. We have managed to resolve this issue by messaging but I have now come to order my weekly shop and the app is apply a delivery fee when I've laid for a 3 month p***.1/2
Carrie Cutforth @CeeCut4th
Reported 2021-12-20 16:04:46
@LongosMarkets You can't ***ist... you need to fix your entire platform! I don't know how you went from Grocery Gateway having such great interface/ux/customer service to this. Tag me when all the technical bugs have been resolved, jesus
Totally Anonymous Person @AnonUser_42
Reported 2021-10-17 18:53:44
The terrible customer service at @GroceryGateway is apparent in that the android customer support line is programmed to phone a PHONE *** HOTLINE
Look at how the last number changes from 8 to 9 when I clicked it
I've reported it to them 5 times last year and no fix https://t.co/Vsnz2dYJA3
Totally Anonymous Person @AnonUser_42
Reported 2021-10-17 18:52:55
The terrible customer service at @GroceryGateway is apparent in that the android customer support line is programmed to phone a PHONE *** HOTLINE
Look at how the last number changes from 8 to 9 when I clicked it
I've reported it to them 7 times last near and no fix https://t.co/7DHEQYh3RZ
WeWillMakeItInSpiteofDoug @m_yve
Reported 2021-10-08 17:09:08
I ordered 5 bananas from Grocery Gateway. It was the time when I had to go down to the lobby to pickup my order and there were 5 bunches and the guy just quickly left. So I gave any neighbours I saw a bunch. For a brief time, I was called banana lady.
GLtoronto @GLtoronto
Reported 2021-08-06 14:46:42
@GroceryGateway hi, question... should we just leave last weeks boxes on porch at our next order? And leave as is, or break them down? Thanks!
Arts Et Al @ArtsEtAl
Reported 2021-07-21 14:37:54
@GroceryGateway I haven’t been able to order from the app or website for 7 days now. I’m seeing a “Server 500” error when I log in. Is this something specific to my account or is the system down?
hockeysquare @hockeysquare
Reported 2021-05-23 13:45:30
Seriously @GroceryGateway @LongosMarkets fix your search. How can you seriously offer up this poor of an app to consumers? I searched for corn, one frickin word to match on and I get chocolate and tuna? https://t.co/8SNgUFSPDI
jeannie @jeannie08077610
Reported 2021-05-20 12:58:41
@barnhart_linda @BrooksChloe732 I don’t mind being going up and down the isles,it’s the loading and unloading...into cart, on to converyer for checkout, into car, out of car, into house, I hate! Feeling lazy,I did grocery gateway for home delivery today.Can’t do that often too $$
hockeysquare @hockeysquare
Reported 2021-05-16 21:27:32
Serious @GroceryGateway fix your damn search. You have some random result bull**** going on. It’s inexcusable that a company in your space can’t get this right.
Terri @terrirp
Reported 2021-05-10 19:59:54
@GroceryGateway It is safer to come to my apt and leave it outside my door than for me to come down to the lobby and meet your driver. And how am I supposed to carry the groceries to my apt? If it wasn’t a bulk order I wouldn’t need your service. Clearly you don’t care about my safety. Noted.
Terri @terrirp
Reported 2021-05-09 19:26:48
@GroceryGateway why is it your drivers always call and demand for me to meet them in my lobby. Everyone else can deliver to my door but your drivers want me to do their job. If I could carry everything I would just go to Sobeys down the street
Chester Field @Blahblahdoh
Reported 2021-05-04 10:25:05
@LongosMarkets @GroceryGateway FIX YOUR APP!!!! LOOK AT ALL YOUR 1 STAR RATINGS!!!!
Nabila @z_nabila01
Reported 2021-04-26 17:07:14
@GroceryGateway The issue is still not resolved!
Nabila @z_nabila01
Reported 2021-04-25 18:13:10
@GroceryGateway I have responded to your DM. The issue is still not resolved.
Nabila @z_nabila01
Reported 2021-04-24 21:44:30
@GroceryGateway There is technical issue with your online portal. We are not being able to place orders.
Roro @rorojo10
Reported 2021-04-24 11:19:01
. @GroceryGateway
Big thank you to to the nice gal who got my issue resolved through dm...🙂
Note: my original call your 1800 # has me 2nd in que , I started of 8th at the beginning of the call which is now well over an hour long... hope you get this fixed soon!! https://t.co/woKVgPhxhT
Kirsten's Desk @KirstensDesk
Reported 2021-04-19 11:49:00
@GroceryGateway Hi there. Can you tell me the best/quickest way to get through to customer service? I'm expecting a delivery this afternoon and I'm currently part of a Rogers outage; I need to give the driver an alternate contact phone #.
Michelle Mackenzie @MMackenzieTO
Reported 2021-04-16 09:10:48
@GroceryGateway I finally was able to speak with an agent who resolved my problem. However, an hour's wait for ***istance is never acceptable. Perhaps the answer is more staff on your call lines.
86' @9tn86
Reported 2021-04-06 23:34:06
@Tiredcanadianma @tbc7801 @CP24 My point is you have no problem sending people into a dangerous situation to buy or stock your groceries when access controlled warehouses like grocery gateway by Longos and viola by Sobeys exist. Close it all or close nothing at all. Working cl*** lives matter too.
GLtoronto @GLtoronto
Reported 2021-03-16 20:13:35
@iJonniM @CP24 Better? Been in a Longo's lately? My worry is they stoop down to Sobeys level. And if they mess with grocery gateway...that's my real worry.
Stock Doggy Dogg @semicorporate
Reported 2021-03-16 17:45:56
Sobeys parent Empire buys controlling stake in Longo’s, Grocery Gateway - The Globe and Mail
$OG.V
let me get a “like” from my peeps that was down from day one!!!
Ain’t no Biz like Gro(cery) Biz https://t.co/l1xXi0hN5e
Kevin Costain @ CWL 🇨🇦 @cwl_cc
Reported 2021-03-11 12:53:21
Every time I use @grocerygateway, it seems broken. Slow and broken. Makes me wonder what's going on over there. https://t.co/tmmFMWhwJw
Rob Gosse @RobGosse1
Reported 2021-03-09 10:42:53
@GroceryGateway @LongosMarkets you have billed our credit card 20 times for the same order.
Please ensure I only receive and am billed once for this order once.
I’ve already spent a day of my time working on this issue, it’s getting overwhelming.
Rob Gosse @RobGosse1
Reported 2021-03-08 13:05:17
@GroceryGateway can one of your Customer Service Representatives respond to my emails?
We have a serious potential issue for tomorrow morning that may need dealing with now.
DW @wazoo99
Reported 2021-03-07 14:09:12
@GroceryGateway You're never going to help or resolve my issue? Literally the WORST service on the planet. Just horrendous customer service. Absolute worst!!!
DW @wazoo99
Reported 2021-03-07 13:55:14
@GroceryGateway You're never going to respond and do nothing to fix your screw up?
Grocery Gateway @GroceryGateway
Reported 2021-03-04 12:58:23
Place a Grocery Gateway order delivery between March 4th-March 10th to receive a FREE copy of our Longo's Experience Magazine! In this issue of Experience, we’re excited to bring you simple recipe ideas for Spring 🌷Visit https://t.co/Q7W3xo926G to place your order. https://t.co/HCzazbQWT7
Angel Puss 😷 @Angel__Puss
Reported 2021-03-03 19:08:15
@GroceryGateway I miss having at least one. When groceries arrive I unpack them in the ba*****t & wipe everything down (cuz y'know, covid). To bring everything upstairs to kitchen I used these boxes, but they wear out. Perfect size where I wouldn't over fill them and hurt myself carrying them.
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