Is Front Gate Tickets down right now?
(latest update October 23, 2021)
Front Gate Tickets is one of the world’s leading providers of turnkey, end-to-end ticketing, fulfillment, marketing and RFID solutions for large scale music festivals, entertainment events, artists and venues. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Front Gate Tickets Problem Reports
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Dolo 🤠 @hnsolodolo
Reported 2021-10-20 18:42:29
I don’t understand how @frontgatetix contacts me and when I reply about an issue just to **** me off by redirecting me @RollingLoud but RL’s website says to handle it with FGT 😓 this is so overwhelming & ridiculous
Dolo 🤠 @hnsolodolo
Reported 2021-10-20 18:40:04
I don’t understand how @frontgatetix contacts me and when I reply about an issue just to **** me by redirecting me @RollingLoud but RL’s website says to handle it with FGT 😓 this is so overwhelming & ridiculous
ranibow sprimkle 🌈 @dckrnbws
Reported 2021-10-19 16:13:50
@PasqualeRotella @insomniacevents @frontgatetix can't locate my ticket for @EscapeHalloween that I paid for in 2020. @ticketstoday has no problem locating it. But how can I attend the event when Insomniac and Front Gate are say I have no ticket on file?? I have no wristband.
cj🍋 @thecaylajean
Reported 2021-10-19 13:48:20
Seriously @EDC_LasVegas front gate tickets gets to shut down their customer service line the week of 450k people attending an event? What the actual **** sense does this make? Glad I paid $1500 for tickets, to not receive my $250 shuttle p***es & now have no way of getting there
cj🍋 @thecaylajean
Reported 2021-10-19 13:46:22
Seriously @EDC_LasVegas front gate tickets gets to shut down their customer service line the week of 450k people attending an event? What the actual **** sense does this make? Glad I paid $1500 for tickets, to not receive my $250 shuttle p***es & now have mo way of getting there
kit kittredge @prollynever
Reported 2021-10-19 00:58:02
@ginasuewhirl @sfoutsidelands @frontgatetix I am sure you have, but have you looked for your tickets via the order number not your email/account? I had a similar problem a few months back and my ticket wasn’t showing up in my portal
Brittany gee @Blazeebiitch
Reported 2021-10-18 20:33:33
@AFunkyMonke @EDC_Orlando @frontgatetix Why are you selling the ticket? Honestly,that’s not their problem. The only thing they have to do is ship the tickets 2/3 weeks before the event. The same way they always do it. Some of the Lost lands wristbands didn’t arrive to people until 5 days before. So they got f’d
Nick @IGotChickFilA
Reported 2021-10-18 16:27:58
@frontgatetix I hear Twitter is the only place you guys offer support. Email takes months and your phones are not even online. I need help with finding an order/changing account issue please.
Shawn ♊️ @ShawnTranscends
Reported 2021-10-17 16:53:39
@frontgatetix Got the shuttle p*** for this edclv2021 but nothing about a ticket??? no response to emails…what’s the issue?
sean🔜EDC Orlando 🎡 @sean_tayyylor
Reported 2021-10-17 00:39:03
Does anyone else have this issue when trying to log into front gate tickets through Facebook? I’m trying to get a festival ticket and it keeps saying this. I went to FB and it gives front gate permission to access my account someone help me pls https://t.co/UbgxkZC7y2
Yomira🔜EDCLV21🌈 @aka_itsyomii
Reported 2021-10-16 17:13:18
@youngwiz1842 @EDC_LasVegas @frontgatetix I’m having this same issue, then I saw this https://t.co/ZSkMczqUhE
Victor @vickcastellon
Reported 2021-10-13 20:49:30
Shoutout to @frontgatetix for charging me for an EDCLV tix & shuttle that was supposed to be cancelled.. Used my @Venmo which I never added to that transaction. I had it on file for 2022. Down $695 for no reason and now they don’t want to ***ist. What can be done? @VenmoSupport
Victor @vickcastellon
Reported 2021-10-13 20:35:53
@frontgatetix you charged my Venmo account for EDC 2021 tickets I wanted canceled. I didn’t even have my @Venmo @VenmoSupport attached to that transaction. What kind of move is that? Now I’m down $695 for no reason.
Karen Hamm @Karen10164
Reported 2021-10-12 18:54:45
@frontgatetix your customer service is some of the worst I’ve ever dealt with. You don’t respond to any request or emails that are sent to you. If you do it’s with the same generic we’re sorry the festival was cancel. At this point your stealing money. @Bonnaroo fix it!!
Jeff Thamert @DTGallery
Reported 2021-10-12 13:41:53
@nineinchnails NIN, we've been listening and fans since '90 and finally had a chance to see you live at "Welcome to Rockville" this year but for whatever reason got cancelled...no problem but @frontgatetix will not offer a refund. They changed the headliner to SlipKnot -WTF $260
Jeff Thamert @DTGallery
Reported 2021-10-12 13:31:27
@frontgatetix @RockvilleFest To change the Headliner and not issue refunds is crap! $261.70 for two tickets to a band that I would never pay $1 really sucks!! @nineinchnails
Tyler Best @WorldWideBest
Reported 2021-10-09 14:02:38
@EdmLunaLovegood @frontgatetix @EDC_LasVegas @PasqualeRotella @frontgatetix is a nightmare to work with or to fix any problems! @PasqualeRotella maybe you can help..
Jess @yessica1004
Reported 2021-10-09 01:10:03
@LauraLamorgan @frontgatetix @marianavrr I’m having the same issue with my EDC wristbands that never delivered and now I can’t give to the people I sold to 😭 NO email or Twitter responses from @frontgatetix 😡
taylor @im5slick
Reported 2021-10-08 13:55:43
front gate tickets had the audacity to email me a survey asking how my level of support from customer service was to resolve my edc ticket issue. mind you, i never even received any help!!! lmaoo i hope they see my survey answer.
𖡼.𖤣𖥧 val 𖡼.𖤣𖥧 @Valuhhrhee
Reported 2021-10-08 13:37:44
@frontgatetix **** u and ur secure ticket what a waste of money fix ur customer service a joke
Mayah 🌙 @MelaninKumari
Reported 2021-10-06 23:47:12
@frontgatetix would appreciate a response to getting my refund for EDC. apparently multiple people are going through this issue. please fix
Kennedy @_ken_u_not__
Reported 2021-10-06 20:49:46
@jackadamsftc @alliesheaaaa @frontgatetix @Bonnaroo I’m having this issue too :/ mine only refunded one payment! @frontgatetix
Baby t✨ @theereesaaaal
Reported 2021-10-04 23:40:35
Anyone wanna buy my willcall edcLV ticket🙃 #edclasveg***UCKS @EDC_LasVegas fix ur customer support bc @frontgatetix ****ING SUCKS!!!!!!!!!!!
Rachel Ford @TheRachFord
Reported 2021-10-04 20:44:37
Honestly music festivals like @EDC_LasVegas @lost_lands @Bonnaroo & others need to stop using @frontgatetix since they can’t provide basic ticket support in a timely manner. This EDC ticket issue has been ongoing for six weeks with no resolution.
spooky sarah🎃🦇✨ @quesarahsarah__
Reported 2021-10-04 11:04:47
@Bonnaroo @frontgatetix so half of my refund for Bonnaroo went to a card that’s no longer active. How do I fix this?
Angel @Angel86260519
Reported 2021-10-03 14:23:14
@spacekitten__ @AFTERSHOCKSAC @frontgatetix Just go to the will call box with your email confirmation and ID. They’ll issue you a wristband there.
Drew🏳️🌈🇲🇽. @Da1trueAndrew_2
Reported 2021-10-03 01:33:31
It’s probably just a technical issue with frontgatetickets I should check it out I porbably do have my tickets.
United_CPR @United_CPR
Reported 2021-10-02 18:29:33
@frontgatetix Your Ohana Encore wristband activation page is showing a 404 error. Please fix asap! #ohanafestival #ohanafest #ohanaencore #doheny
Justin Carpenter @asap_carp
Reported 2021-10-01 14:38:28
hey @Bonnaroo … can you tell @frontgatetix to issue my refund already
Blake ♍︎ @blakeandrue
Reported 2021-10-01 14:32:51
@insomniacevents @frontgatetix @EDC_LasVegas @PasqualeRotella
desperately need a response. i think y’all moved my edc tickets to 2022 without me asking but i can’t get any answers. can someone fix this please we’re running out of time.
Just a Joey @ALottaLaux
Reported 2021-10-01 13:34:12
@tesssthemesss @himynameisjr @CBdrummer16 @Bonnaroo @frontgatetix @Bonnaroo please do not support @frontgatetix anymore. They have let all the Bonnaroovians down.
@pcr @pcr29006465
Reported 2021-09-30 13:57:56
Good Luck if you need help with @aclfestival tickets you bought online. If there is a problem with the order,you are left holding the bag. @frontgatetix has a box office set up which is 0 help. I am really too old to put up with bad customer service. Life is too short
#DoBetter
Tori @tordashh
Reported 2021-09-30 13:14:16
@frontgatetix is actually such a joke. Safe to say I won't be attending festivals that have tickets sold through them ever again with the **** they put me through for Lost Lands and now dealing with a layaway plan problem.
Jack Krawczyk @jackkrawczyk
Reported 2021-09-30 06:38:02
@frontgatetix #frontgatetix Beware buying tickets from Frontgate on an #Amex presale. Customer service is dreadful. I am trying to resell #aclfestival tickets. Over the course of a month it has taken weeks to get replies. Non of which solved the problem. Can't travel to USA.
Nick @fr_nchy
Reported 2021-09-28 22:14:13
@frontgatetix @insomniacevents I am trying to contact FGT for my EDC box coming in for this year when I requested the postponement for next year. FGT phone is unavailable and email is giving me nothing but trouble. Who can I contact for support on this issue?
Donathan McCorvus @HLouverture
Reported 2021-09-28 13:27:56
@RollingLoud I’ve sent 8 support requests to Front Gate Tickets, another 3 to you directly, DM’d y’all on my main account AND STILL HAVE NOT BEEN HELPED W MY ISSUE. You got me screaming from burner account get an intern to respond to my requests for the love of Shmurda.
Lea Goodin @_leagoodinxo
Reported 2021-09-27 12:18:41
@frontgatetix i haven’t received any help with my issue and it’s been 28 days.
Lady Stardust @MelodieRawson
Reported 2021-09-27 11:15:06
@frontgatetix @aclfestival It's been about 5-6 days and numerous emails (since the customer service phone line is down) and I still have yet to receive my p***es! But y'all are real quick to send out a m***ive text that tickets are available LOL https://t.co/gfOCIW7kZW
Stacy Hughes @StacyHughes01
Reported 2021-09-25 14:12:29
@aclfestival @frontgatetix - what is going on with the ticket exchange! This is a mess! You are putting stress on fans who have supported you for over a decade, when we simply are trying to be safe by not attending. Please resolve this issue. Not a good look for either of you
𝓚𝓲𝓪𝓻𝓻𝓪 @KiarraTee
Reported 2021-09-25 11:54:55
Emailed @frontgatetix weeks ago about cancelling my @RollingLoud tickets and they still have yet to get back to me. They’ve also took down the phone support feature, and the email they have listed everywhere is no longer in service. Truly the worst customer service around.
ᴊᴄᴡ @jamwil
Reported 2021-09-24 16:04:58
I was so impressed with @frontgatetix' customer service in 2019. It has changed. @aclfestival is next week and they have shut down their phone system. No replies to emails for 3+ weeks. No replies to DMs. Almost two years into COVID, there's no excuse for this anymore.
A C G @AnOaklandSir
Reported 2021-09-24 13:25:17
@frontgatetix having a major issue with my EDC Orlando Latest ticket, and need URGENTLY! I already DM'd you and also emailed over a week ago. Please help!
𝙇𝙖𝙬𝙧𝙖 𝘼𝙖𝙡𝙞𝙮𝙖𝙝 @LawraAaliyah
Reported 2021-09-23 21:53:56
@GovBallNYC @emilymariemusic @frontgatetix I have the same problem. Will call is inconvenient for me. How can I go about about getting a refund?
_ @Rise_n_Shine_
Reported 2021-09-23 11:15:26
@frontgatetix Help! I've emailed about an issue I'm having with Gov Ball tix. Haven't had a reply. How do I get in touch with someone?
unfuckwithable @pxlhny
Reported 2021-09-23 09:19:42
@LiveSmileBHappy @heyitslenaaaaa @lost_lands @Excision Contact front gate tickets. Lost lands can not issue refunds but the company should have an incentive for you to not go.
Diamond Joe 💎 @LPLadouceurROH
Reported 2021-09-23 01:45:50
@lost_lands @frontgatetix @Ticketmaster I can’t go to Lost lands because of a health issue, yet I can’t find a way to give my friend who is on the way a ticket for his friend. How can I transfer this ticket.
🌺 Janeth 👑 @castrojaneth_
Reported 2021-09-22 23:54:12
@molis97 @EDC_LasVegas @MandiiGirl_Xo @frontgatetix @insomniacevents @Ticketmaster @PasqualeRotella I had the same issue where I couldn't find it even though I transferred to 2022. I had to go to the actual edc lv 2021 ticket purchase page on front gate and when i sign on to my account my orders show. when i went on the edc lv 2022 front gate page it shows "no order history"
Julia Makris @JuliaMakris3
Reported 2021-09-22 15:36:38
@frontgatetix can you please dm me back about my tickets to @RollingLoud? I tried to email multiple different emails, opened claims, called and DMed.
Have yet to acknowledge my email or get back to me.
The phone lines are also down and you can’t chat with anyone either.
Erin Greenhouse @erinlewakowski
Reported 2021-09-22 09:46:54
@GovBallNYC @frontgatetix support phone # and email are unavail/bounce back. so bad. how do you expect folks to contact you with an issue? please contact me.
brian @ilovefestys
Reported 2021-09-21 17:45:52
@TheRealRooBus @Bonnaroo @AC_Ent @LiveNation Its livenation running the show. But the point source of money is front gate tickets which is a 3rd party company that handled the financial side of all ticket purchases. So it may be an issue with them on refunds timeline.
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