T M i C K______ @tmick__
Reported 2021-07-26 18:12:57
@JEKranzberg @Bonnaroo @frontgatetix They are actual pieces of ****. They send one messaging going around your issue and then ghost you. My fiancé & I were burned for EDCLV by them.
Reported 2021-07-24 08:35:19
@AdrianHemond @frontgatetix @lollapalooza I’ve been going to Lollapalooza for 10 years and never had a single issue. When you checked out, you had to mark this box that says all sales are final. If you don’t have your wristbands you get them at will call. If you can’t do that, list them on the Ticketexchange. https://t.co/jKwOsWJwS6
Alex (Pearl Jam?) @RainDanced
Reported 2021-07-23 15:22:00
@frontgatetix @lollapalooza I have been trying to get through to your customer support email and your customer support number is down. I need to change my info because my ticket failed to be delivered by USPS. And the show is almost here sooo help please.
Jbear 🔜 Bass Canyon @jonlee88
Reported 2021-07-22 19:45:46
@frontgatetix how are you gonna send out an email telling people you have until 7/25 on today 7/22 to fix shipping address when you are already mailing things out?! To wrong addresses nonetheless that people can’t fix even though you said we could!!! #b***canyon https://t.co/uHsgCEgoC2
Reported 2021-07-22 18:57:11
@lost_lands @frontgatetix @DiVisuals Would love to join but @frontgatetix has essentially taken my money, canceled my tickets, and is ignoring me trying to get them to fix it.
jora 🛒 @officialjora
Reported 2021-07-21 21:23:39
@Plurseidon @frontgatetix ayo fix this **** @frontgatetix
Ry Guy ᕕ( ᐛ )ᕗ @ryguycsp
Reported 2021-07-21 15:56:46
@frontgatetix @B***Canyon hey I need to update my shipping address for my b*** canyon tickets but I never received a receipt for my order. What do I need to do to fix this? I can provide proof of payment
Christopher Niblett @niblettc89
Reported 2021-07-20 14:04:18
Are there any real people running @frontgatetix or @MusicMidtown support? I’ve been trying to get a ticket issue resolved for months with 0 success.
Reported 2021-07-19 14:01:41
@insomniacevents @PasqualeRotella @frontgatetix It’s been over 10 days since a representative has replied to my ongoing ticket issue with BWland….can someone please help…..
Reported 2021-07-19 12:23:27
@RollingLoud @frontgatetix i’ve been trying to contact customer service for the past week regarding a ticket issue can someone plz get back to me like 🥲🥲🥲🥲🥲🥲🥲🥲
Reported 2021-07-14 12:20:49
@frontgatetix @lollapalooza I ordered my ticket 6 weeks ago today and have not received any update on shipping or when I will receive wristband. No one has responded to my support emails and phone system is down. Can I get any help please?
Kristen GarrettWeiss @K10_DUB
Reported 2021-07-14 00:37:40
@tickettoday I need ***istance on two edc waitlist tickets issue #1193170700. I have emailed email@example.com and
firstname.lastname@example.org to no avail. I also sent a cancel request within24 hours of the request to https://t.co/5gC33drAWQ - no response.
Rolling Loud @RollingLoud
Reported 2021-07-13 16:18:07
@XakvxwsB @frontgatetix Please contact our ticketing partner and they can better ***ist you with this ticketing issue for our US shows - https://t.co/G2CuGPSMpd
Reported 2021-07-08 09:35:37
@HypeRolling @RollingLoud you have to register it on front gate tickets registration but it might not work saying that the print ID is wrong which is the issue i’m having i can’t get ahold of anyone
Damaris Magdaleno @Dammariss_
Reported 2021-07-02 20:53:16
i am trying to purchase my camping p*** for nocturnal and it says my code is invalid?? what can i do to fix that? @PasqualeRotella @insomniacevents @NocturnalWland @frontgatetix
MANDI BOII SUMMER ❤️🔥 @bsoft24
Reported 2021-07-02 19:50:44
Hands down @frontgatetix has the WORST customer service ever 😂🤦🏽♂️
Reported 2021-07-02 15:03:56
I hate it here. @insomniacevents, @daytripla and @frontgatetix y’all better fix my ticket issue
Chris Raser 😷 @DeathB4Decaf
Reported 2021-07-02 13:25:58
@Mjausson @insomniacevents @frontgatetix Okay, so mystery solved. It's basically down to horrible communication. @insomniacevents announced *ON INSTAGRAM* that permit issues forced them into the second rescheduling, so they simply refunded everyone's tickets.
Angel “Mvrdvh” Navarro @mvrdvh
Reported 2021-06-28 22:13:04
@frontgatetix straight ****ed me over in my day trip tickets hopefully they can fix it 🥴
Reported 2021-06-28 18:18:45
Going on 1 month and @frontgatetix can’t seem to issue my refund for @EDC_LasVegas just because it’s an old card. Seems like such an easy fix but now bank is involved 😓 @PasqualeRotella. Bank saying it’s FrontGate fault and Front Gate saying bank fault 😫😩
$ PLJ 🧢🤡 @RealParkerJ
Reported 2021-06-24 20:20:11
@lovelyydreamer_ @frontgatetix check to make sure you didnt log in through Facebook that's what ended up being my issue but they took forever to reply to me
Reported 2021-06-17 11:31:49
I got my EDC tickets. Was supposed to be on a Layaway plan for @frontgatetix but I got charged the full amount AND they still have me on for a Layaway plan. I’m hoping they can fix this because I don’t need 4 tickets😂 and being charge a GRAND sucks when I had a plan for Layaway.
Skylor Williams @sinteger
Reported 2021-06-16 09:38:54
@frontgatetix So your website clearly states that after a refund is rejected you will issue a check, but your "customer support" just decided on their own that they will try again to issue a refund to a bank that no longer exists. Where is your escalation? Where is your phone #?
OpTic Di3seL @Di3seL_
Reported 2021-06-07 13:50:32
@frontgatetix Having an issue with my tickets, could you ***ist?
lil aleann👽 (76%) BLM🔜RESCHEDULED @AleannLanding
Reported 2021-06-06 21:37:16
@frontgatetix @BeyondWland I have tried emailing several times to confirm if my tickets were transferred to next year and got an auto response of “We can’t issue a refund”
Reported 2021-06-03 15:13:13
@frontgatetix can you fix your service, one cannot possibly buy tickets through your platform. It’s unreliable
Reported 2021-05-26 16:16:19
@frontgatetix Y'all really are failing spectacularly. I have tickets I can't access for tomorrow night's Black Pumas show at Stubb's Austin. Your website is a wreck and email customer service has been useless for weeks. Fix this!
Noel Salinas Jr. @noelsalinasjr33
Reported 2021-05-26 15:25:37
According to my most recent emails with @frontgatetix, if you requested a refund but have a new debit card, as long as you still have the same bank account, you should still get your refund without any issue. Giving it till Monday if not contacting again. #EDCLasVegas #Refund
Trillis McGahee @tylerbond2010
Reported 2021-05-20 14:01:33
@frontgatetix FIX YALLS **** YALL ARE AN ABSOLUTE JOKE
Reported 2021-05-20 13:25:40
@tacos_papiii @aclfestival @frontgatetix Got through but it was an absolute nightmare. No idea if it is demand, but never had this issue in previous years.
Space K¿d (68%) 🌺 @Space_Kaidet
Reported 2021-05-17 10:12:08
@Excision , @frontgatetix is horrendous. There was an issue with my repurchase for lost lands and when I reached out to it took so long for them to reply that I had to get LL CS involved. It’s past the deadline for repurchase and the just, today, told me that it was an issue with
Reported 2021-05-14 14:02:14
@frontgatetix paid for a couple deadmau5 tickets .. no confirmation.. no tickets.. please fix it
. But of course the money is out of my account. @deadmau5 @EDC_LasVegas @PasqualeRotella @LasVegasLocally #creditcardfraud
alli ☾ @st0ned_ALLIen
Reported 2021-05-12 13:58:06
i love getting no response after multiple emails about an issue 🥰 @frontgatetix you’re doing a great job. keep it up, really 👏🏼
K.A.E. 🥀🖤 @risqkae
Reported 2021-05-06 17:09:04
And I know your phones work because I called you yesterday and talk to someone @frontgatetix your practices are shady asf
K.A.E. 🥀🖤 @risqkae
Reported 2021-05-06 17:07:22
@frontgatetix you stink, how convenient of you not to have your phone systems working the day before money is due to pay for tickets. How are people going to reach you quickly through email about issues with their order if you shut it down. Useless company😤
Reported 2021-05-05 11:51:49
**** u front gate tickets, down bad
Reported 2021-05-05 11:13:28
Did we crash Front Gate tickets tryna get these astroworld tickets??? Is everyone still on the standby page????
Shawn Richardson @shawness_y
Reported 2021-04-29 15:20:03
@sfoutsidelands Not trying to be a Karen asking for the manager, but you really need to cut ties with @frontgatetix as a tech vendor. They shat the bed down to the box springs on this ticket sale. They ain’t helping your brand.
Marie Francis @mcfrancis
Reported 2021-04-29 13:57:28
@sfoutsidelands This is such a bummer @sfoutsidelands @frontgatetix I'm sure you have done/are doing your best, but it's v. disappointing to go through 4 cycles of entering payment info just to have a Next button fail on you and watch the clock tick down to 0 and lose your tix
Matt Starns @themattstarns
Reported 2021-04-29 13:53:08
@frontgatetix @sfoutsidelands Fix the payments flow, please!
Reported 2021-04-29 13:39:57
@sfoutsidelands listen. just shut it down and let’s try again at another time. clearly @frontgatetix failed yall.
Yessi ⁷✜🌻🧈 @yessiarex
Reported 2021-04-29 13:38:12
dude fix your site @frontgatetix i've been trying to get outside lands tickets for 40 minutes, had my payment ready, and it's remains loading there
Reported 2021-04-29 13:13:20
@sfoutsidelands I had these tickets tickets in my cart and now timer is expired. Please fix your site with @frontgatetix ! https://t.co/3IudKkcnVa
Reported 2021-04-29 13:11:37
@frontgatetix thanks just lost my tickets cause your payment flow is broken https://t.co/rzbfLBrb3Z
Alyssa Reale @alyssajx3
Reported 2021-04-23 08:11:50
@Excision @frontgatetix @lost_lands Front gate will not fix my tickets I don’t know what to do, they’re saying it was my fault but my card was updated and my ticket got cancelled when the glitch happened just like everyone els. I’ve had these tickets for a year I go EVERY year
𝑲𝒉𝒂𝒚𝒚𝒂𝒎, 𝑰 𝒂𝒎. @iamkhayyam
Reported 2021-04-20 15:44:56
@ernst__kl @GetProtocol Yes! If you look at the Front Gate Tickets acquisition in 2015, that's the tech fueling a lot of this in the non-distributed world. Distributed open worlds fill up moats and tear down walls.
Reported 2021-04-19 00:52:23
@EDC_LasVegas I'm counting down the days for my transfer confirmation to 2022 or a $2700+ refund. Whatever works best for @insomniacevents and/or @frontgatetix. 👍🏾
sabrina clawson @RiDDiMQuEEn01
Reported 2021-04-17 04:59:19
@lost_lands so they took no blame for there mistake at all with this ticket issue. They put the blame all on us in the email I received! Saying we didn’t receive proper notification when we where all told payment plans started again may 3rd!
Drop front gate tickets!!!
Reported 2021-04-17 00:25:29
@frontgatetix fix it!
Gizmoduck 🔜EDCLV @DDD_Josh
Reported 2021-04-16 14:36:32
@_jhezze @frontgatetix @EDC_LasVegas On the plus side, I’m sure you’ll have no problem selling them. Especially once the boxes arrive in the mail :]