Is ATG Tickets down right now?
(latest update September 27, 2022)
The Ambassador Theatre Group (ATG) is a major international theatre organization and a market leader in theatre ticketing services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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ATG Tickets Problem Reports
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ATG Tickets Latest Reports
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Jennie Wilson @TalkJennie
Reported 2022-09-26 09:38:56
ATG Web portal useless and no phone number obviously! Stuck on 770 in the queue for last 15 mins. This is ridiculous. At least put a message up to say it’s broken! @ATGTICKETS
🦋TT since 1990 😎🧔🤠🤓🐝 @tsince1990
Reported 2022-09-24 18:16:52
Hallelujah, thank goodness it's local to me and... Most importantly
NO ATG TICKETS 😂🎟️
They will never live this down 🙌🏾 x x https://t.co/KXInlTcYJc
Sophie @Musical_sophie
Reported 2022-09-24 12:59:58
@kerrien_270811 @DMTWestEnd @ATGTICKETS Yup I feel your pain absolutely. Both access schemes are now through nimbus card. What hurt me the most was when my application was turned down because I wasn’t ‘ disabled enough ‘ shocking treatment @AccessCard do better.
Wheelie Stagey @wheeliestagey
Reported 2022-09-24 12:58:20
@ATGTICKETS @Nataliealana87 @DMTWestEnd This is good to hear, but still feels like a lot of work - I have no "recent" docs I can use for proof of my disability - will that be a problem?
Jess @jesscummins96
Reported 2022-09-22 11:56:55
@ATGTICKETS I’ve booked tickets weeks ago for a show in 2 days and I still haven’t received an email with my tickets. Can someone help with this issue?
Paola @publishingpaola
Reported 2022-09-21 16:42:13
@ATGTICKETS I've got tickets for an event taking place on Oct 5 when RMT will be striking again so I already know I won't be able to attend. Will you issue a refund before the event has taken place or do I have to request it after the date?
Claire @Hender_tweets
Reported 2022-09-17 05:22:09
@ATGTICKETS im having a problem getting through on the phone but I need some help with an issue im having.
Janet Robson @jrobs1
Reported 2022-09-16 17:26:02
@SundEmpire @ATGTICKETS #theosmondsmusical very disappointed to be told extremely rudely by FOH staff in upper circle to sit down at end of show when encouraged by performers to stand and dance. How to ruin an evening
Dom @DomENStar
Reported 2022-09-10 03:35:22
@Matt000001 @LiverpoolEmpire @OsmondsMusical Has stopped me buying a ticket for this show as seems to be a problem at every venue. Etiquette in the gutter since the coronavirus. @ATGTICKETS do very little about it sadly.
georgeeliot100 @georgeeliot100
Reported 2022-09-09 08:45:32
@ATGTICKETS I have a credit voucher for ATG tickets. Your website does not help me in any way as to how I can redeem that voucher. Please DM me so we can resolve this issue.
Agnes Stewart @kirstensmum
Reported 2022-09-09 02:35:43
What incredible service from @ATGTICKETS who within 2 hours of an email found the problem and theatre tickets were in my inbox. @vrbo however, 4 weeks on, have still not even acknowledged the money they took from my account after a cancellation shocking customer service be warned
Save MAE @Save_MAE
Reported 2022-09-07 07:36:57
Hi @ATGTICKETS What's up with your systems? You can't email me tickets for next week's production at #wimbledontheatre saying it's a problem with my email provider. But you can send me emails via your helpdesk?
Please resolve!
Emma Lawrence @MrsL3
Reported 2022-09-04 06:29:33
@moulinmusicaluk @ATGTICKETS I have worked out what the issue is! It is not my link but there are no lottery seats available which is really annoying now I have finally won!
SikhPressAssociation @SikhPA
Reported 2022-09-01 20:54:50
Hi @ATGTICKETS. We have gotten in touch regarding an important issue for your Sikh customers. Please do respond asap.
Jo @JoCollins_x
Reported 2022-08-31 00:58:48
@ATGTICKETS Hi, I’m trying to purchase tickets for a show next year but it keeps saying my card number is incorrect but it’s defiantly not😂 is there an issue going on?
Katie ❤️💜💙 @AvantasianTree
Reported 2022-08-29 05:34:17
@ATGTICKETS So I'm paying £5 for a soft drink... Not quite sure you've grasped the issue here
Richard 💙 @magicalthinkin
Reported 2022-08-27 10:50:07
@ATDazzles Why does @ATGTICKETS want you to delete your tweets? I am very interested in their response to your issue.
Vicky B @vickydrip
Reported 2022-08-27 08:12:51
@ATDazzles @GaryBarlow @ATGTICKETS Ha ha ha they don't like the negative publicity. I would tell them I'd take them down after they helped resolve the matter to my satisfactory. Then I'd take them down as agreed.
Then I'd write up a summary of the situation and post it.
Mark O Polo - Mark My Words @olop_o
Reported 2022-08-27 07:21:28
@ATDazzles @ATGTICKETS @dukeofyorksLDN Also so ridiculous? I have had such ease of rearranging and cancelling tickets with LW in the past! One day I booked, cancelled, rebooked, cancelled and rebooked all in one day with no issue! The Broadway theatres that use seatgeek make it really easy too. So baffling!
Jo @JS_thatsme
Reported 2022-08-27 06:51:42
@ATDazzles @ATGTICKETS Very very frustrating! I’m guessing must be down to the promoters for that specific event as I’m sure I’ve not had these problems in the past! What a PAIN!
Sammi McSporran @sammimcsporran
Reported 2022-08-27 04:08:17
@SCBierton @ATDazzles @ATGTICKETS What are you "disagreeing" with? You don't believe Daz's experience here? You may never have had a problem, but for specific shows they're refusing to allow refunds, exchanges or transfers of tickets and when they're as expensive as they are it's completely unreasonable.
Dom @DomENStar
Reported 2022-08-27 03:24:41
@ATDazzles So sad and frustrating. And @moulinmusicaluk is a repeat offender I’m afraid. Audience members drunk, disrespectful and ruining it for others. Why are the management and @ATGTICKETS not doing more to address this?! It’s hardly an unknown problem.
Sheila Cotton @SCBierton
Reported 2022-08-27 03:04:43
@ATDazzles @ATGTICKETS Sorry going to disagree here, I BBC am an ATG card holder and never had any problem exchanging or changing tickets.
Jenny Streeter @JennyStreeter36
Reported 2022-08-26 04:13:41
@ATGTICKETS do you have a complaints process please? Been trying to contact ingresso regarding an issue for the last week with no reply and no obvious means to get in touch
Char @safxtypingirl
Reported 2022-08-23 07:57:20
@MJGardnerProds @ellen__jones @TicketmasterUK @ATGTICKETS Everyone does to “ensure you need the disabled tickets” problem is everyone has different requirements and different proof so I’m entitled in some venues and not others 🤷🏼♀️ the tickets are so limited they have to ensure they go to disabled people I suppose.
Athena Stevens @athenastevens
Reported 2022-08-22 06:38:24
Hey @ATGTICKETS you need to work on access tix, your access number for @dukeofyorksLDN is wrong, you then expect the caller to write down the new number, connection to new access line terrible 10 mins on hold and I was disconnected mid order! Too much work to see @SecondHalfProds
Chris Tully @christully85
Reported 2022-08-20 15:49:32
@colourblindorg @LWTheatres @OfficialALW @ATGTICKETS I had a similar issue this week at @vuecinemas selecting my seats at the counter. I usually use the website to pre-book which I can access (back and white) but the site was down. Booking at the counter was grey and blue; I couldn't tell which seats were available.
Rachel💕 @Rachel14F1
Reported 2022-08-19 09:37:41
@ATGTICKETS please could you help with my issue, I have sent a private message
Monsieur l’Epaule @DickyShoulder
Reported 2022-08-17 13:52:09
Well done @ATGTICKETS for a very understanding response to our issue about the volume at Joseph + His Multicoloured Dreamcoat at Woking recently. And a very generous apology. That’s customer service as it should be. And we will be back. #WellDone
Barbara Starkey @StarkeyBarbara
Reported 2022-08-08 12:33:06
@ATGTICKETS went to Book of Mormon, Liverpool last week, paid extra for Champagne & savoury snacks. Absolutely appalling. Ramekin dish of broken crisps & popcorn& champagne without a bubble in site. #totalripoff https://t.co/iULufD2vrD
lydia @westendlyds
Reported 2022-08-05 07:12:09
a huge thank you to @ATGTICKETS who helped me fix my blunder of booking the wrong show for book of mormon. the guy i spoke to was so friendly and helpful. 🥹❤️
Kellie @xKellieLou
Reported 2022-08-05 04:21:29
@ATGTICKETS are you going to reply to my message from Wednesday? This service on here is awful, issue needs sorting ASAP!!
InForAPenny @PennyLangston19
Reported 2022-08-03 14:52:23
@ATGTICKETS @LiverpoolEmpire I can’t get there. I called your contact centre before and finally got through but the woman said she couldn’t hear me and put the phone down, when i called back it then said it was closed😩😩😩 the show is this friday!
Coach Tours UK @Coach_ToursUK
Reported 2022-08-03 08:15:26
All go at @Coach_ToursUK HQ preparing our bumper September issue containing our special Theatre and Panto Supplement, if you have a show to push for groups get in touch to discuss how we can help @seetickets @ATGTICKETS @SoldOutLondon @madetourism @AKAagency
Demi @Demikate_
Reported 2022-07-30 03:55:38
@ATGTICKETS is your site down? I cant seem to make any bookings
Emily Lizzie Rose @emilylizzierose
Reported 2022-07-29 20:23:41
@ATGTICKETS is your booking site down? Can't make any bookings on any plays...
ADEightySix @ADEightySix
Reported 2022-07-27 20:51:46
@ATGTICKETS This is the same for my booking. Train booked for 13th August has been cancelled due to rail strikes. 2 tickets for Wicked at 19:30 13th August - booked a few days before the strike announced today. Can’t travel down the day before with being an emergency services worker.
Ji @ji_cosmopolitan
Reported 2022-07-21 14:21:36
@AManOfPrayer @atheist_bad @Jenn_Leah13 @Alteres4 @cgp42 @g4damer @lorraine_luv1 @ATGTICKETS I can respect the fact that you don't pretend it's fact (although I take issue with you saying fact to others, as thou facts are selective, when they are in fact objective)...
Do you expect anyone to believe you?
Do you think it's worth holding on to your faith(not you)
ETW @Starstruck68
Reported 2022-07-19 07:13:13
@Fulls89 @ATGTICKETS @moulinmusicaluk We’ve had the same issue with ATG but told we can’t have a refund or exchange.
I’d agree with this if this was normal cir***stances, but this temperature isn’t normal is it? Good luck!
Emma @Fulls89
Reported 2022-07-18 10:02:52
@ATGTICKETS booked to see @moulinmusicaluk tomorrow but obviously can't go due to cancelled trains and advice not to travel. I'm also heavily pregnant. But ATG say they cannot refund or rearrange. Am I missing something? Wouldn't even fit down the aisle with these swollen ankles
Kirsty @kirstybooks
Reported 2022-07-18 03:35:20
@ATGTICKETS I’m going to see Footloose at the Edinburgh Playhouse at 7.30 tomorrow night, but my confirmation email says my allotted entry time is 6.30. I don’t finish work until 6.30 so can’t be there until closer to 7pm as I don’t live in town - is this going to be an issue?
Sarah Hardwick @l77sehardwick
Reported 2022-07-15 11:40:18
@feastmarketing @theatre_direct @MammaMiaMusical Having the same problem. Was due to take my mum to see South Pacific at Manchester Opera House for her 80th she tested positive this morning for Covid. I’m getting nowhere. @securemybooking and @atgtickets who shouldn’t use these crooks.
Catherine Duffy @cat_duffy
Reported 2022-07-15 11:08:57
@ATGTICKETS Do you have a contact telephone number? I would like to speak to someone about my issue.
VeryTastyWorld @VeryTastyWorld
Reported 2022-07-13 10:57:18
@BerkeleySqB @ATGTICKETS So pleased to hear that. I think we might have to head down south to check it out at some point.
Moobley Moo @moobleymoo
Reported 2022-07-12 18:06:42
@ATGTICKETS contacted you about a broken seat at @LiverpoolEmpire last Friday, heard nothing back. How many more people have bought tickets for that broken seat in the meantime? Hope no one has been seriously injured.
Moobley Moo @moobleymoo
Reported 2022-07-08 16:15:05
@ATGTICKETS seat G20 in the circle is broken and very dangerous to be selling it for customers to sit on. Almost an injury tonight and staff tell me maintenance are aware but have done nothing #dangerous
Catherine Pengilly @pinguigloo
Reported 2022-07-06 13:23:52
@ATGTICKETS Don't bother. I'm sending my daughter in my place and following my phone call this morning I understand that there will be no issue with that. Still feel a bit ripped off about paying for the insurance though. I shan't bother with it next time.
Sarah taylor @SarahTrafford77
Reported 2022-07-03 04:36:14
@westendnellie We’ve all been told to get In touch with atg tickets apparently a transfer etc is down to them haha
Stone CY @StoneCY1
Reported 2022-06-27 14:54:04
@FabioFabs88 @ATGTICKETS Had similar issue with my account also but got fixed by @xclusivehacks on Instagram
Dm him and you will definitely get a positive response
Help yourself
Sam Whelan @SammyRocks25
Reported 2022-06-27 10:51:49
@ATGTICKETS ****o, my partner and I have tickets for Sister Act tonight at the Palace Theatre M’cr, unfortunately we have both been struck down with a stomach bug & are unable to attend. Can we transfer our tickets to another day please?
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