Is Adobe Creative Cloud down right now?
(latest update September 27, 2022)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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Cagenix @Cagenix
Reported 2022-09-27 10:13:15
@AdobeCare Good day! I'm registered for one of your webinars, The Balancing Act with Maya Rudolph. I've received two emails saying I can claim a kit. Both emails have broken call to action buttons. I tried to reply to both emails, and they came back as undeliverable. Will you please help?
⛧𝕸𝖆𝖛𝖎𝖘⛧ @urpetvampire
Reported 2022-09-27 09:47:29
@AdobeCare or u could fix the installer 🙃
Svend Waldorff @swaldorff
Reported 2022-09-27 09:04:19
@AdobeCare problem solved with adobe care chat, thanks!
Crvfx @crvfx
Reported 2022-09-27 07:33:45
@AdobeCare After crashes every single time I close it. New blank project file? Crash.
Newest version.
Branislav Milić – Professional Account @BranMilicPro
Reported 2022-09-27 06:41:21
@AdobeCare I have an external monitor on my MacBook Pro. If I position the monitor on the left side or the right side, the problem is the same. As you can see, when I bring the panels from the MBP to the second monitor, there is no blue line to confirm the snapping.
1/ https://t.co/rNhpxN5u5k
Kia Clay ♎️ Libra SZN @clarity4kia
Reported 2022-09-26 21:09:51
@AdobeCare I was just in a chat with Karishma, who abruptly left without resolving my issue. I moved over a year ago, updated my address on my account, but I am still being charged the tax rate for my old state. Something needs to be correct so I am charged the correct tax rate.
ㄥㄩ匚丨丂丂ㄖㄩ @Minemelle
Reported 2022-09-26 17:56:43
****o @AdobeCare
i have this problem,
I'm block in this page when i click to the buttons "se connecter" do you have a solution ? https://t.co/eWWFGkSPf3
PearlyKing ⚪👑 @stophd
Reported 2022-09-26 14:19:54
@AdobeCare It's After Effects and Premiere Pro. Problem is I (like a lot of users in the forums) am stuck between waiting for releases to fix bugs but then having to deal with other problems. Latest Premiere I have to remove all audio effects to be able to scrub the timeline
Avik @Goofy_Woofy
Reported 2022-09-26 13:31:29
@AdobeCare Endless errors of "bad frames" "importer error" "unknown error" "compilation error". There is no single issue that bugs me, rather a collection of errors that takes away precious time that could have been spent doing something productive rather than googling the issue.
GK Austin @GK_Austin
Reported 2022-09-26 12:11:44
@AdobeCare I am deleting my tweet, I was getting spinning wheels, and the toolbar submenus would not open. Apparently, it was a mac OS problem, and a very long shutdown and restart solved the issue.
NebraskaITS @NebraskaITS
Reported 2022-09-26 11:18:27
If you get an error message about licensing when using Adobe Creative Cloud products, please know that we're aware and are working to fix it – no action is needed on your part
KP Williams @kpwilliams2
Reported 2022-09-26 09:41:27
@AdobeCare I just had the absolute worst experience trying to cancel my account. Nobody can seem to find my account yet you have no problem charging my account every single month. How is this?!
Beth Howard is ready for @spookyspectacle @wildegeeks
Reported 2022-09-26 09:10:13
@AdobeCare I got a follow up on ADB-26166593-B4M4 and the issue seems to be resolved. I appreciate your help greatly!
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-26 08:28:26
@AdobeCare While opening Premiere Pro proj , it is showing the error like I shown in the screenshot in previous tweet. Please fix it quality via update.
Alberto Casanova @albertocasanova
Reported 2022-09-26 08:02:19
@AdobeCare Also, three FHD screens. In the example i posted before problem occurs with Premiere in a single screen. I'm working with multicam/UHD+proxies sequences. This seems to occurs more often when using there. https://t.co/FrPREaDI1Y
Matzu @matzuuuuu
Reported 2022-09-26 04:33:25
@AdobeCare I've tried viewing all invoices. But the problem is those invoices listed are just limited as to March 2022 only. I want to get all invoices during my subscription for the whole year of 2021. Please let me know any quick solutions.
Alysha @aenux
Reported 2022-09-26 01:03:37
@jasonhavenphoto @AdobeCare I wish it was just dragging it’s heels thinking. It just shuts down w/ error message and buh bye 👋
Even after uninstalling & reinstalled.
Jason Haven @jasonhavenphoto
Reported 2022-09-26 01:01:40
@aenux @AdobeCare I fix Adobe issues by eating ice cream and rolling my eyes while I wait on Lightroom to finish thinking about basic things
eyenigma photo @EyenigmaPhoto
Reported 2022-09-25 23:52:19
@aenux @AdobeCare I'm ***uming you've done the standard trouble shooting but just in case: https://t.co/htp8k0Bvgr
Beth Howard is ready for @spookyspectacle @wildegeeks
Reported 2022-09-25 19:18:12
@AdobeCare Thank you! It seems to be an issue with a single file.
#ActuallyAutistic 💉Re-Belle-nator🧪 @BelleRinger1
Reported 2022-09-25 16:44:26
@Ashy_slashee @MiltonDammers @DynamiteComics @erikburnham @HerbertWest85 @Phillip19392785 @JasonVoorheesIM Oh nice! Yea I’d be down for any of that. I have Adobe creative cloud currently and I have all those apps, even the animate ones. Which others are good for beginner
xdrop @xdropp_
Reported 2022-09-25 15:58:49
@AdobeCare When I launch a new project in adobe animate/open a project no tools (like the basic UI) load. Launching the preset workspaces/resetting workspaces doesn't fix it. Enabling them works but when I enable the "tools" UI none of the tools show up. Please help me with this. https://t.co/WeLRZz1rm3
maher @hashtagmaher
Reported 2022-09-25 07:30:29
@AdobeCare Ive been trying that, but haven't been able to resolve the issue without a phone number. Can a real person please read and respond. The chat is just a bot and isn't helping. I've spent an hour trying.
maher @hashtagmaher
Reported 2022-09-25 06:31:47
@AdobeCare I cannot sign in to the account I pay for (not a pw issue), but I can't find a support phone number anywhere without a paid account. The virtual ***istant is not helping. Please provide a phone number for MENA support.
Ravikumar 🧑💻 @ravi3dfx
Reported 2022-09-25 05:27:32
@AdobeCare @Adobe @creativecloud @AdobeVideo @AdobeResearch @PremiereRush
****o! Plz Let me know, how to fix this Low Level Exception Error Occurred in Importer MPEG ( Importer:81)
In #AdobePremierePro CC 2022 & in #AdobeMediaEncoder CC 2022
Please respond quickly 🧐 https://t.co/8bTDrKk1Oa
Rasmus Andersson @rsms
Reported 2022-09-24 17:46:35
Apps I've tried so far:
1. LR from Apple App Store (no Adobe CC background services required.) Only the "dumbed down" version is available. Plus, it requires putting a copy of all your photos on Adobe's servers.
Dan @jamgyal
Reported 2022-09-24 16:49:10
@AdobeCare Still a problem so I have DMed you. Thank you.
Drocus Pocus @drococu
Reported 2022-09-24 14:42:06
@AdobeCare Yes, resetting preferences, reinstalling Ae + Me, reinstalling Adobe Creative Cloud, and the problem persists.
Peter Skwiot Smith @skwiot
Reported 2022-09-24 06:00:31
@AdobeCare Sorry, only getting back to you now. The problem is on the save dialog, if Save a Copy is selected, it's saving a copy, yes, but it's not renaming the open file. It's being saved, and then I have to go to Finder to open it. https://t.co/pceOR8yWX1
Neo @Neopolitan_Jinx
Reported 2022-09-23 21:19:45
@AdobeCare how do I fix this and not have to edit four hours of footage AGAIN https://t.co/mZZILkWFI6
Marc Edwards @marcedwards
Reported 2022-09-23 21:13:33
@AdobeCare It’s pretty much as per the details on UserVoice. With Grids In Back turned on, the canvas and app are very laggy. I’m seeing the behaviour on an Intel Mac Pro and an M1 Pro MacBook Pro using Illustrator 26.5.0 (all versions in the past year have this issue). https://t.co/8gxdiqRgbw
Quentin S-F @quentinsf
Reported 2022-09-23 14:53:03
@AdobeCare @lorenzowood Hee hee! I like the proposed troubleshooting steps!
"To fix this error, install the app onto a non-case-sensitive drive". Well, that was a useful solution.
Cagenix @Cagenix
Reported 2022-09-23 13:05:01
@AdobeCare Good day! I'm registered for one of your webinars, The Balancing Act with Maya Rudolph. I've received two emails saying I can claim a kit. Both emails have broken call to action buttons. I tried to reply to both emails, and they came back as undeliverable. Will you please help?
Praveen Singh Rawat @Praveen93180939
Reported 2022-09-23 11:21:07
@AdobeCare Already done but issue not resolved
narayani shastri @narayanishastri
Reported 2022-09-23 08:55:16
@AdobeCare what fantastic service. Never have experienced a problem being solved in a matter of minutes. Thank you so much 🙏🏽
beth chudley @bethchudley
Reported 2022-09-23 07:15:40
@AdobeCare I'd really appreciate it if your agents would actually help me with my issue rather than repeatedly pointing out that I should have higher RAM - I'm using equipment I've been given from work so there's literally nothing I can do about that?! So tiring 🙄
the_osuilleabhain @_osuilleabhain
Reported 2022-09-23 02:50:38
@AdobeCare I tried upgrading to all plans in my account by following your own suggested link and I get a popup saying Plan Unavailable. Simply cancelling you say you will stiff me over 100 EUR in early cancellation fee.
You need to fix your upgrade path. Can you help?
Praveen Singh Rawat @Praveen93180939
Reported 2022-09-23 00:14:53
@AdobeCare Hey I'll try everything but still same issue.. and macOS version Catalina 10.15.7..
If I am copying any image from google and pasting it in photoshop, it is not happening either.
Jam @ HLGR LOVE Zone @SharkTuna
Reported 2022-09-22 17:29:59
@AdobeCare oh its okay! its just in the 'Recent' section its not a huge problem!
Glyn Parry @GlynParry12
Reported 2022-09-22 14:42:52
@AdobeCare Hi there I’ve an outstanding problem with incorrect charges for Adobe PR Creative. Each time I take up my case with chat agents they exit the chat. Also I’ve been dealing with Adobe Care now for more than a week and have got nowhere. Who in Adobe can help me?
SeaJay 🍒 @seajaydreamin
Reported 2022-09-22 11:00:14
@AdobeCare that premium subscription. So I'm not sure why all of the sudden, as this is the first time I've encountered this issue in my 2 years of paying for premium, Adobe Express is acting as if my account isn't subscribed to premium... can you please help me resolve this??
Sting @westfal_j
Reported 2022-09-22 09:16:59
@AdobeCare I reinstalled the windows system after the disk was damaged. Installing my CS6 Design and Web Premium asked for a serial number. My license has disappeared from my ADOBE account. Why?
My Adobe ID projeky@eprint.pl
Pls solve problem.
Jaroslaw Westfal
Fried Sugar Bread @Tenchfroast
Reported 2022-09-22 06:17:06
@AdobeCare @Adobe @creativecloud Hey! I got another issue with pp22.6 Win 10. Render in/out plays back from timeline start instead of in point, all projects. I saw others with this issue in various versions where it was labeled a bug that was fixed. Is this a bug for v22? Thanks!
Krissy @KaiserKrister
Reported 2022-09-21 15:14:22
@AdobeCare ****o is ur systems down, it just logs me out and when i login it just says «theres connection issueszon our end» with a red line and triangle.
Sara Elizabeth Siegler @sesiegler
Reported 2022-09-21 07:59:12
So far, there’s no resolution to the @adobe issue. They keep telling me that the free trial account was never created, but they charged the credit card three days after I tried to cancel the free trial. I’m waiting to hear about corrective action from @AdobeCare. #refund https://t.co/v48QIHS22O
Apple Jacks Surreal @applemaxcereal
Reported 2022-09-20 19:48:04
@AdobeCare Premiere Elements 2022 is not letting me export my videos. The percentage freezes anywhere between 0-12% while the time elapsed counts down until it freezes at 5 seconds. Any suggestions?
Apple Jacks Surreal @applemaxcereal
Reported 2022-09-20 19:43:07
@AdobeCare Premiere Elements 2022 into letting me export my videos. The percentage freezes anywhere between 0-12% while the time elapsed counts down until it freezes at 5 seconds. Any suggestions?
Nahsie @NahsieTV
Reported 2022-09-20 18:27:20
@reflexbeast Happened yesterday and just right now today. One was playing 2k one was valorant. It all started after I downloaded Adobe creative cloud. I uninstalled and hopefully that’s the fix but let’s see
Alex Moock @alexmoock
Reported 2022-09-20 15:05:09
@AdobeCare I went ahead and just uninstalled and reinstalled an older version, so I’m up and running-ish for now.
BUT! Yes, the lastest three versions tell me to send a crash report, and I am macOS
MD @_MertDogan
Reported 2022-09-20 12:32:12
@AdobeCare Sure no problem. Thanks!
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