Is Adobe Creative Cloud down right now?
(latest update October 30, 2020)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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spooky steph @daisyjohnsvn
Reported 2020-10-29 21:30:12
@AdobeCare Hi! I’ve been having a problem with after effects recently could you dm me?
🙬 Happy WHOlloween! 🙮 @WhovianTrev
Reported 2020-10-29 20:54:22
@TheJulieBenson I confess, I've never used Adobe Rush (despite it being included with my Adobe Creative Cloud suite), but it looks like this a common problem. Is your entire unboxing video out of sync or is the problem isolated to specific sequences?
https://t.co/f5vkrAej8A
Kate Hoyt @KateHoyt3
Reported 2020-10-29 20:01:25
@AdobeCare Hi - this did not solve the problem, but looking on the community forums led us to a solution that did work, which was to select the "software only" renderer in project settings. Maybe this will work for others?
Baron EckhartsLadder @EckhartsLadder
Reported 2020-10-29 19:34:55
@AdobeCare Hi, it's not spec related - I have been editing for a long time without issue (2070 super, 3600x CPU, etc), and the footage comes from a variety of sources but it usually simple mp4s.
Kate Hoyt @KateHoyt3
Reported 2020-10-29 15:13:45
@AdobeCare Hi there - I had my student both reset preferences and choose a default workspace. Neither fixed the problem. Any other suggestions?
Kate Hoyt @KateHoyt3
Reported 2020-10-29 14:54:30
@AdobeCare I run a media lab and my students are all reporting issues with Premiere Pro after the update. I see you are recommending to update app preferences. Will that fix issues like resizing clips whenever they are moved on the timeline? Thanks!
Cee 🏳️🌈 @crouhana
Reported 2020-10-29 13:39:03
@AdobeCare I already submitted 2 crash reports. Not interested in doing anything else. Every time I followed your "please do this" I end up having to factory reset my device.
E46M3NACE @e46m3nace
Reported 2020-10-29 12:11:37
@AdobeCare It's never happened before and I'm back up to speed from were I was when the crash happened its no drama just lost some time I'm really enjoying Adobe premiere so there's no complaints from me this stuff can happen with any software at any time 🤙
Simon Geswin @FolkeFox
Reported 2020-10-29 12:11:10
I thought my MacBook battery was just dying, turns out adobe creative cloud was just draining it constantly
Went from 2 hours to 9 hours of battery life
Adobe please fix your ****
E46M3NACE @e46m3nace
Reported 2020-10-29 12:09:45
@AdobeCare Thanks for getting in touch I only had Adobe premiere Pro open on my PC out of nowhere it just crashed and completely messed up my display I didn't get chance to report a crash error as my PC was unusable I had to just restart my PC and carry on from my previous save point
Ben Skipper @BenJSkipper
Reported 2020-10-29 11:29:20
@AdobeCare I have tried ALL your suggestions, I have also noticed Creative Cloud is also struggling to load up. Is this issue linked? I'm now post-processing in Lightroom as its more reliable, for now. Very disappointed.
YAKSH BARIYA 👨💻 @CodingThunder
Reported 2020-10-29 07:48:23
@demianborba @AdobeCare @AdobeXD Facing one problem
The extension is giving me an error https://t.co/8dqUmnmkX3
Hackney @hackneydesign
Reported 2020-10-29 07:30:26
@AdobeCare Morning!. Can confirm that the issue fractioned numbers in line height eg 27.8 breaks the style but change it to 29 and works fine. I've rounded them all to their nearest whole number but it would be great if you could feed back to the XD team as we usually use EM equivalents
Shawn Bechard @ShawnBechard
Reported 2020-10-29 07:09:14
@AdobeCare @tahnaiya Fix it! https://t.co/69XHgPYaoH
harun naeb @harunnaeb
Reported 2020-10-29 05:22:59
@AdobeCare send you a dm about an issue!
MasterReset @MasterReset_
Reported 2020-10-29 04:23:32
@AdobeCare If you mean for the crash? It was just 2 Video channels / 2 audio channel in 1080.
There wasn’t anything intense with the clips, at the time it was just speed duration (45 second clip speed adjusted by 1000%) then rendered it and got the green bar.
Lia @Lianaet
Reported 2020-10-29 02:06:53
@AdobeCare I appreciate the reply but I already solved the issue by restarting both media encoder and after effects and trying again, just venting some frustration due to a tight deadline :)
Nate Garvison @whimsicalnihlst
Reported 2020-10-29 00:51:17
This is an ongoing problem with InDesign that @Adobe doesn't care about. It is NOT a problem on macOS. There are designers who use Windows. Fix the problem, @AdobeCare. https://t.co/WRYkYETgGc
Nate Garvison @whimsicalnihlst
Reported 2020-10-29 00:38:52
Looks like this has been a known problem for InDesign for over six years. I really don't know why it hasn't been fixed. @AdobeCare https://t.co/QUTcI6hAZ9
Lahiru Perera @kriticalvodka
Reported 2020-10-28 19:23:05
@nHiRanZ 1. Deezer
2. Medium
3. Office 365 (annual)
4. Hey email (annual)
5. Adobe CC photography
6. Netflix - Cancelled it few months ago. Got it back just for this month.
Used to have
1. Origin
2. Audible
The only one I have a problem with is the greedy *** Adobe buggers.
Ryan Terry @RyanTerry
Reported 2020-10-28 18:33:06
@AdobeCare I did that last week to fix another issue; so essentially this is already a reset of preferences.
🌸ScaryFaerie🌸 COMMISSIONS OPEN @doodlefrog
Reported 2020-10-28 18:30:15
@AdobeCare Y’all might wanna check your servers dawg. Everything besides creative clouds website won’t load. Your CC installer won’t let me specify a download location so it keeps attempting to download to a drive that has less than 10 mb available. Fix. Your. ****
Sam Mizrahi-Powell @_sam_mp
Reported 2020-10-28 18:04:44
@AdobeCare I’ve already cleaned the media cache. I think in part it’s because of the AE files in my project. I’ve tried exporting files from AE instead of linking them, but all my exports are coming out as HUGE files for small clips. I’m not sure what I can do to get that export size down
MasterReset @MasterReset_
Reported 2020-10-28 17:24:36
@AdobeCare Ps. I’d love your help to fix this! Thanks for replying 👏🏼
Ryan Terry @RyanTerry
Reported 2020-10-28 16:18:37
@AdobeCare Restarting my computer fixed the issue. I was hesitant to delete any Wacom driver files, like your instructions said.
Meg @MegGillisPhotos
Reported 2020-10-28 15:54:52
@AdobeCare It also likes to randomly crash while I edit, import, or click anything. Which has been "normal" for the last few years. Makes editing large batched of photos almost impossible.
Meg @MegGillisPhotos
Reported 2020-10-28 15:34:37
@AdobeCare Can anyone help me with a problem? My lightroom stopped working and I can't find the contact information for the company on the canadian website.
Keith Fairburn @AsTheCrowRuns
Reported 2020-10-28 14:02:11
@AdobeCare Could it be a problem with the presets? Seems to always happen when I go to choose one..
Gilley Estes || 🇺🇸 || 🐱 || 🏒 @DilbertIsMyHero
Reported 2020-10-28 14:00:19
@AdobeCare @creativecloud As far as I know, we don't use Cylance. Our anti-virus software is proving difficult to disable. I hope you really are working on a fix for this since I am unable to install the latest Photoshop until you release a proper update.
Tarheel_Mama @krisi_0109
Reported 2020-10-28 13:59:42
@AdobeCare This wasn’t happening until the recent update. It is not a connectivity issue. All other functions are working properly. It is a specific problem with the updated InDesign
Keith Fairburn @AsTheCrowRuns
Reported 2020-10-28 12:32:43
@AdobeCare Lightroom Cl***ic, windows 10 - just crashes when I try to do anything to imported photos! Then when I reopen it comes up with that catalogue issue
Rob Fenn @Tokyo2019
Reported 2020-10-28 11:56:26
@AdobeCare It's the latest version of Xd on W10 1603 17135.1792. It can crash without even opening first, sometimes taking 5 attempts to open, it can also crash after an hour of working. Application error 1000 (100) Faulting module name Edgehtml.dll, version 11.0.17134.1610.
Rob Fenn @Tokyo2019
Reported 2020-10-28 10:32:53
@AdobeCare Hi, I've been redirected to you re: problems with XD. I had tried to contact XD support before, but the phone back came through when I was already on the phone and I had no way of contacting them back. I ended up with a hefty phone bill and an answered problem.
Patricia Zapata @Patricia_Zapata
Reported 2020-10-28 08:47:35
@AdobeCare Thank you for the quick reply. Your comment prompted me to update my OS and it looks like the problem resolved itself. Thanks again!
Patricia Zapata @Patricia_Zapata
Reported 2020-10-28 08:47:05
@AdobeCare Thank you for the quick reply your comment prompted me to update my OS and it looks like the problem resolved itself. Thanks again!
Mason Designs @Mason_Designs
Reported 2020-10-28 00:07:03
@AdobeCare I'd like to report a bug with InDesign 2021. When opening a do***ent that contains missing links that live in CC Libraries, trying to relink from CC libraries freezes up the libraries panel, and cannot scroll down in the list or select the link to replace.
Nicolas @nicolas_rglt
Reported 2020-10-27 18:06:57
Good evening @AdobeCare
When I go to the creative cloud, I am not offered the latest update of lightroom cl***ic. Has it been deployed everywhere?
I am on Windows 10 and I had no problem with Photoshop
MMA Samy @samy_mma
Reported 2020-10-27 17:35:05
@Adobe @AdobeCare ****o, Do you have a Saudi Tax ID number? If yes, write down. If you do not have one, you can not charge VAT to Saudi Customers, otherwise its Fraud. @abhigyan @joeDmarti https://t.co/8N6BGPCJKS
Ashley Abel @ashleyabel
Reported 2020-10-27 17:26:57
@AdobeCare I am a photographer and every time I export something now in Lightroom it freezes my entire computer. I never have this issue just randomly started and it’s horrible this time of year.
𝚜𝚎𝚕𝚒𝚗𝚊 @20Selyna02
Reported 2020-10-27 16:46:30
@AdobeCare @EddieDeLucaXXX I have got the same issue with photoshop express!!
I can’t use it at all
Britney Core @britneycore7
Reported 2020-10-27 16:22:39
@creativecloud @Adobe @Photoshop @AdobeCare
There seems to be a bug issue with creating a line shape. Every time I try to set height on line it will not take it and it sets it to 0px. Will this issue be fixed soon? #Photoshop2021 #Photoshop #Adobe #CreativeCloud #Design
equipbasicsword @equipbasicsword
Reported 2020-10-27 15:14:44
@AdobeCare I did update and as suggested, I rolled back to 14.4 and this solved the issue. So, there's an issue with the 14.5 update.
Karl Tall @KTF7
Reported 2020-10-27 14:41:39
@AdobeCare Yes, we work across lots of projects with different fonts which are loaded into fontbook. This wasn't an issue until one of the recent Indesign updates
Lionheartx10 @lionheartx10
Reported 2020-10-27 14:24:33
@AdobeCare Working with 1920x1080 MP4 files using H.264 at 60fps with hardware rendering enabled for my rtx3090 gpu. No issues before the 14.5 update, rolled back down to 14.4 and all fine again. Playback in preview was super laggy too and memory spikes through the roof on 14.5 too
Will Just @willljust
Reported 2020-10-27 14:18:18
@AdobeCare Hi, Lightroom Cl***ic 10.0, macOS Catalina 10.15.7. Keeps freezing when doing basic editing and even when just p***ing trough photos in library and develop mode. I've tried everything to fix (disable graphic card, increase cache...).
Carpe Liam @liambrazier
Reported 2020-10-27 13:33:09
@AdobeCare I thought that but saving to a Dropbox folder on my Mac with plenty of space. Just tried to open the Dropbox app and says it couldn’t because of a permissions error, and now my Time Machine backup has failed. OS issue?
Troy Shreve @troyshreve
Reported 2020-10-27 11:37:39
@AdobeCare Also, the Vimeo export was on Mac, the YT export was Windows. I also logged out and reset my preset, but still same issue. Thx.
Fontself @fontself
Reported 2020-10-27 11:19:20
@cgarro @adobedevs @AdobeCare Same issue here. Had to manually deactivate it... after the fact. Can’t wait to hear an official explanation.
Cameron Braun @cameronbraun
Reported 2020-10-27 11:15:33
@AdobeCare @Adobe I’m using a 16” MacBook Pro, running MacOS 10.15.7. I’m using InDesign version 16.0. The issue has been happening since InDesign 15.0, and every version since. Every do***ent. I get beach balls that last for 2-3 minutes, with gaps that “work” between them lasting 3-4 minutes.
JPU Records @JPUrecords
Reported 2020-10-27 11:02:48
@AdobeCare Thank you! This also didn't work, so I googled the problem some more and found a solution that worked. Set "Font Preview" size to "None". Now no problems 👍