Is Adobe Creative Cloud down right now?
(latest update January 20, 2021)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Bjorc Basan @bjorc_basan
Reported 2021-01-19 20:34:20
@AdobeCare When i install Premiere Pro my Laptop will slow down..
Ajani's Pride ~Mate~ ;3 @dethbox
Reported 2021-01-19 20:05:09
@AdobeCare Hi AK, unfortunately, this does not help. Fortunately, someone else stumbled upon my problem! I had "LR" Lightroom Cl***ic instead of "LrC" Lightroom Cl***ic. But now I have both! https://t.co/y5StxeD9Sf
trish @omerta22PL
Reported 2021-01-19 19:05:35
@TheDoktor16 I have no problem doing requests as long as I can execute them quickly & easily using fx apps on my phone, the main device I use for Twitter. To execute your Francis Bacon request, I'd need to use Adobe Creative Cloud software on my comp & frankly I can't be arsed. No offense.
YoungChoppa ๐ญ๐น @Choppa_D
Reported 2021-01-19 18:55:54
@AdobeCare I believe Lightroom CC , from the subscription, still problems did theses and the application still closes. I report the problem when it says the app was force closed
Megan Warren @meggiemoo91
Reported 2021-01-19 18:34:26
@AdobeCare I resolved the issue by setting my audio input preference to none instead of my mic. For some reason that was interfering with the audio
Ben Studer @bdstuder
Reported 2021-01-19 18:11:12
@AdobeCare Hi @AdobeCare thanks for the concern. 15" 2012 MBP running Catalina typically runs at high fan speed when rendering. Now my render speed is 10x slower, glitchy and fans don't go above 2000rpm (like idle). Have resorted to a PC with CC, until CC updates fix this on OSX.
Jonny Chang @Justdochang
Reported 2021-01-19 17:49:53
@AdobeCare @AdobeVideo Freeze 4 of the day. Now I have to force shutdown my PC. Youโre the only application on my PC that is causing this issue. https://t.co/YzqH82gKaj
Dan @Dan65354331
Reported 2021-01-19 17:36:28
@AdobeCare Thanks @AdobeCare . I have done both of these things and get the same issue. IE is not installed on this computer, only Microsoft Edge.
๐ฎNinten-Doc๐น @DocLevee
Reported 2021-01-19 17:03:12
@AdobeCare Thank you for the offer! Unfortunately there was no code that it brought up. It just suddenly "would not respond". I send in 2 crash reports as it prompted though.
On the bright side it finally worked and the video was encoded!
Alptuฤ Akgรผn @alptugakgun
Reported 2021-01-19 16:01:14
@AdobeCare Thanks I understand. I checked system requirements and no problem about that
๐ I've already signed up and Creative Cloud Desktop says need upgrade (W10 version 1803 or higher) for installation. So it means; without upgrading to Windows 10 I couldn't use products.
Spencer ๐ด @MrRizingStarz
Reported 2021-01-19 15:28:13
@AdobeCare No crash reports. My computer completely freezes, cursor and all. I have to restart my entire system.
Specs:
AMD Ryzen 7 2700X 8-Core 3.7GHz
GeForce RTX 2070
16 GB RAM
Windows 10
Started a few days ago so I thought it was the version but it kept doing it on 14.7 and 14.6.
Tammy Winand Arts @AlteredRealiti1
Reported 2021-01-19 13:59:32
@Adobe @AdobeCare for gods sake when auto billing PLEASE include the actual item that's being paid for not just that adobe created it! I have multiple apps paying on different dates and my bank acct gets flagged for suspicious activity every month! FIX THIS
YoungChoppa ๐ญ๐น @Choppa_D
Reported 2021-01-19 13:56:48
@AdobeCare The latest version, of Lightroom from my creative cloud. iMac 27in . This is the first time itโs done this. I open Lightroom, will click a photo and the app freezes and it shuts down my whole computer
John Wright @GuthrumofJorvik
Reported 2021-01-19 13:38:45
@AdobeCare Hi Having another problem with Rush. I keep getting an error message saying it is not auto saving and to close the program. But then it stops responding so the only way out is to restart the laptop and lose recent work in Rush. Please advise
FUCK APPLE @CrabFlag
Reported 2021-01-19 12:18:13
@AdobeCare I am having these problems on a 2019 Mac mini but other with the third party plugin issue were using windows 10 machines.
Steve May @stevemaythe1st
Reported 2021-01-19 09:51:03
@AdobeCare Sure, I've got Photoshop 21.1.2 & running on OS Mojave on a 2016 MacBook Pro. Rotating the canvas sometimes makes it crash but it's fairly random otherwise
Mixe @mixepsd
Reported 2021-01-19 09:45:54
@AdobeCare hallo, i've fixed the problem. but thx for asking
Lohith @Lohithistic
Reported 2021-01-19 09:40:14
@AdobeCare @WeepingBileDuct Which version ahh chepte problem aypoddemo @WeepingBileDuct
โ๏ธ @MX5turn
Reported 2021-01-19 08:29:30
@AdobeCare LR Cl***ic Version 10.1
Iโve turned off Graphics Processing and that seems to have fixed the issue. Any idea why that would cause the crashes/freezing?
Priya Goswami @lyfeinframes
Reported 2021-01-19 05:07:04
@AdobeIndia @Adobe @creativecloud Troubleshooting since 11 this morning and still sitting with an #unresolved issue of not being able to launch/use #Adobe CC App and run #Photoshop on my system. Can I be put through a technically sound agent/rep?
#AdobeSupport #CustomerExperience
Vudi Xhymshiti @VudiXhymshiti
Reported 2021-01-19 03:25:57
@AdobeCare hey Mohit, there's been people putting such requests, and I don't really wanna be another guy in the list.
Please fix the trouble as soon as you possibly can, because it is such a horrendous h***le to deal with.
<3
Mike Rosenthal ๐บ๐ธ @mrmikerosenthal
Reported 2021-01-19 00:25:10
@AdobeCare It was crashing every time I ran a batch process from Bridge, it crashed when I added a mask to an adjustment layer, it crashed when I switched back to Bridge. I deleted preferences and started again, now it's crashing sometimes on batches, and seems to crash with text
memedianajones @memedianajones
Reported 2021-01-18 22:06:54
@AdobeCare It didnโt fix anything I still have the same problem
Sara โฝ๏ธ๐ธ @sara_s11996
Reported 2021-01-18 21:17:40
@AdobeCare Iโve reset my laptop to factory setting and re install the apps thinking it was my laptop being slow but my laptop isnโt the issue itโs adobe photo software ! I need to edit photos but i canโt because it keeps freezing n crashing i need help !!!!!
Wrestling With Gaming @WrestlesGaming
Reported 2021-01-18 16:14:51
@TrailerDrake @AdobeCare Today Windows froze with just Premiere open. It looks like the Premiere freezing thing is a known issue for those w/Nvidia cards on the latest Game Ready driver. Solution here seems to be working: https://t.co/O510aYGYBX
Martijn ๐ท @MartijnSaly
Reported 2021-01-18 14:17:43
@AdobeCare Or, you WANT lightroom to be buggy. Then opensource it, and we'll fix it ourselves. You are making an absolute arse out of yourselves right now.
You can't ignore bugs, REALLY ****ING ANNOYING BUGS, for years and years and years.
Drake @TrailerDrake
Reported 2021-01-18 13:14:12
@WrestlesGaming @AdobeCare I've had the same issue! Try using just Premiere until the next update and see if that helps.
Wrestling With Gaming @WrestlesGaming
Reported 2021-01-18 12:46:57
@TrailerDrake The first day after the last creative cloud update I had an issue with Windows completely freezing, including the mouse. I wasn't exporting a video but I had both PS and Premiere open each time it happened. If that's the cause it's really going to show my workflow. @AdobeCare?
Jen ๐ฅ Storyteller @SimLifeforJen
Reported 2021-01-18 12:45:13
@AdobeCare 14.8 kept freezing. I went back down to 14.7 and installed the Studio driver. Lags like crazy still.
Jen ๐ฅ Storyteller @SimLifeforJen
Reported 2021-01-18 12:44:23
@AdobeCare I do that after every project. I set my playback preview at 1/2 and even 1/4 and it still lags. I have GPU acceleration on as well. It happens the second I put down any Dissolve effects. I also turn off FX and it still lags. Windows and drivers are up to date.
Moemedi wa di Phiri ๐ฟ๐ฆ @lesoganatsoko
Reported 2021-01-18 12:31:17
@AdobeCare my fonts are not showing in creative Cloud.
Tried logging off and on but still the same problem https://t.co/5da5mlWwLv
*noxiousุ @n6xious
Reported 2021-01-18 12:28:25
@AdobeCare i have sapphire plugins, saber, magic bullet looks and RSMB. nothing has been an issue and it was working earlier today but now isn't
Tyler ๐ค @officialtruse
Reported 2021-01-18 11:36:07
@AdobeCare I think I fixed the problem when I changed a few settings for encoding. Thank you for checking in though :)
aleyna kara @bimilyonnedenn
Reported 2021-01-18 11:36:06
@AdobeCare @AdobeVideo you have no problem. the problem is with my computer. low ram :( ฤฑ love u adobe
Space @owospacew
Reported 2021-01-18 11:32:21
@AdobeCare See my latest tweet. I presume this is an issue with graphics drivers or hardware encoding?
Limozo @coolorino
Reported 2021-01-18 11:16:58
@AdobeCare Seriously? You donโt know about this issues?
Premiere, Photoshop, InDesign, Illustrator, Audition... they all crash randomly, you canโt put your computer to sleep because the libraries stop working
Stotakk YT @Stotakk
Reported 2021-01-18 10:33:57
@AdobeCare Oh, I actually solved the issue, but thank you anyway. It turns out it wasn't actually 14.8. It was my GPU driver.
Tracy Tzu @dymoras
Reported 2021-01-18 10:29:03
@AdobeCare Actually, quick update: i tried going back to the inDesign v 15.1.3 and the option was there again, other than that, this version of inDesign was also downloaded in english. My problem at the moment is solved but it would be nice to have this option at my current inDesign version
๐ฌ๐๐๐ ๐ธ๐๐๐๐๐๐๐ @adamknives
Reported 2021-01-18 10:24:38
@AdobeCare No error codes or messages, it seems to be a hardware encoding issue using nvidia graphics cards
Carleana โก @Carleana_
Reported 2021-01-18 10:15:31
@AdobeCare Hi, I managed to resolve the issue C:
Creative cloud was linking to my previous login. I had to log out from my iPad. Uninstall it from my laptop and reinstall in order for it to let me login with my new account.
๐ฌ๐๐๐ ๐ธ๐๐๐๐๐๐๐ @adamknives
Reported 2021-01-18 05:59:16
@AdobeUK @AdobeCare I've been through so much with the care lot this week it just seems ridiculous how my laptop will run your **** but I can't even export a file using my good pc, im lost as to how to fix it
Aiden Soave | Video Editor @VideoAiden
Reported 2021-01-18 04:36:43
@AdobeCare After switching the encoder from h.264 to QuickTime it rendered just fine. as soon as I use h.264 I get whole system freezes I get crashes I get errors in renders and previews. And I understand you recently made h.264 faster due to a different decoder. So I think it may be broken
Mike Hell photographer @PanDemonium_69
Reported 2021-01-18 04:13:18
@AdobeCare I'm using everything up to date, I've checked it twice. It's not the issue.
I think the issue is on your side unfortunately because plenty of people got the same problem and it appears in this update apparently.
I've cleaned cashe files, and
Em d introvert @Muzok_TPS
Reported 2021-01-18 03:11:16
@AdobeCare The coediting feature is my problem. I consistently get file version conflicts. I recently got the latest update and OMG! the situation just got worse. Now the new issue is that once auto-save kicks in, xd freezes. I can't do anything... I have to wait a minute or two to continue
Ryan Hafey @RyanHafey
Reported 2021-01-18 00:20:20
Just had my second crash in about 10 minutes. Only my whole computer is frozen so I have to force a shutdown. Wtf @AdobeCare.
a. bland @alliebland
Reported 2021-01-17 20:36:14
Adobe creative cloud down? That thing is so bad
Ben Collins @BenCollinsMedia
Reported 2021-01-17 15:24:08
@AdobeCare Studio drivers appear to have fixed the issue. Seems to be a problem with nvidiaโs new game drivers and premiere pro.
Nicola De Ieso @Nicos18
Reported 2021-01-17 15:21:16
@AdobeCare Also, two Adobe technicians accessed my computer, but they were not helpful. If I send you that email, can you do some internal testing to see what's the problem? That email doesn't contain sensible data. Thanks. 2/2
Nicola De Ieso @Nicos18
Reported 2021-01-17 15:21:16
@AdobeCare Hi,
I have a problem saving an email in PDF from the Outlook app. As soon as I start to convert that email, both Acrobat PDFMaker and Outlook freeze and crash, and this is an infinite loop. 1/2
Oliver (Daintii) @daintii_
Reported 2021-01-17 11:29:10
@AdobeCare Thanks, I updated Photoshop and it seemed to fix the problem so hopefully it doesnโt come up again :)