Is Adobe Creative Cloud currently down? Live Status and Outage Reports

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Hannah Golden💚 @antihan_

Reported 2021-07-27 16:23:15

@AdobeCare The audio plays fine inside premiere pro, it seems to be a render issue! I was able to fix the affected clips by changing the speed to 99%, but after re rendering, different clips were suddenly affected - ive managed to fix the video by rendering and replacing the (1/2)

The Vedrines | Photo @thevedrines

Reported 2021-07-27 14:14:25

@AdobeCare I have tried this and restarted and still, the problem persists. This is quite concerning.

Dog the Bob Queen @dogthebobqueen

Reported 2021-07-27 12:58:50

@AdobeCare Sorry, I was busy trying to catch up on lost time from restarting illustrator. CC library freezes up and is unusable until restart at least 4 times a day. This has been going on for a long time and are plenty of threads about it online. https://t.co/4FE3Y4RUzu

DBM Motion Graphics @madebydbm

Reported 2021-07-27 11:37:20

@AdobeCare @AdobeVideo Hi, I updated #PremierePro to the latest version yesterday and it's not allowing me to render out any videos. I can click "Export Media" or hit ctrl+M but neither does anything. Is this a known issue? Thanks, Rob.

apophaticsilence @apophaticsilen1

Reported 2021-07-27 08:40:40

@AdobeCare There's a pandemic on, many uni students are working with DRM'd ebooks, and y'all can't provide support for ADE when its broken? I cannot access an ebook I need because, I ***ume, there's some authorization issue re: Cloudsync. I can't do anything about those files.

kardelenbeyaz @kardelenbeyaz07

Reported 2021-07-27 06:11:57

@AdobeCare 2️⃣ As I said before, it does this for some files. sample stock video sites (pexels, pixebay) Is there a codec issue with this update? If you have an M1 device, can you try the same file, please? We can better find the source of the problem. https://t.co/wSgQwa1g82

kardelenbeyaz @kardelenbeyaz07

Reported 2021-07-27 05:55:43

@AdobeCare I already tried that but it didn't work. (Rosetta/Native) I found a temporary solution. ((uncheck hardware accelerated decoding) However, it still prevents it from working. Problem Video v2: https://t.co/1lbisXOMsV

Ray Masaki 真崎嶺 @Ray_Masaki

Reported 2021-07-27 04:14:35

@AdobeCare I'm running InDesign CC2021 and every time my computer sleeps and wakes up ID crashes. It happens on both my desktop and laptop. Is this a known issue and is it being worked on?

Niels de Vos @denielsdevos

Reported 2021-07-27 03:14:11

@AdobeCare That security patch was already installed. Installed now the latest Security Update 2021-004 in 10.15.7, upgraded to Photoshop 22.4.3 again, and the Lighting Effects do not work anymore again. Downgraded to 22.2 to solve this issue.

Myf Tristram @mockduck

Reported 2021-07-27 02:21:21

I've been in conversation with @AdobeCare about Photoshop Elements 13 not working on my Surfacebook 3. I've mentioned that I'd upgrade to the latest version, Elements 2021, if it solved the issue but I downloaded the trial version & experienced the same problem. Their suggestion?

Niels de Vos @denielsdevos

Reported 2021-07-26 17:13:17

@AdobeCare Can not do that. There is a reason I do not upgrade to Big Sur right now (compatibility of other apps). Besides that, another user in your Support Community did it and has the same issue. -Did Adobe stop support for MacOS Catalina already? -Downgrading to 22.2 solved it for now!

Leonardo Ito @jidenshaotoko

Reported 2021-07-26 16:49:43

@AdobeCare Especially when I have a deadline to meet and I need to brace myself every time I start a selection, hoping that the app doesn't crash and I don't lose all of the intricate selection work I was doing.

Hágase un favor... @Hagaseunfavor

Reported 2021-07-26 16:39:09

@AdobeCare I'm using Photoshop 2020 with Windows 7. I'm getting the error while trying to lunch de app. The issue began a few weeks ago, when accidentaly I use my work e-mail to login to my Adobe account.

Aaron Ludwig @aaronludwig_art

Reported 2021-07-26 16:21:56

@AdobeCare Yeah, I went through a few steps (Empty disk cache, clean database & cache, rebooted, etc) but none of them solved the issue. Reinstalling the previous version was the only thing that worked.

Naomi Jane @ohyaynj

Reported 2021-07-26 16:17:59

@AdobeCare Literally any version. It happens unexpectedly. Since around 1987. 👍🏻 Think you probably have a few crash reports to work with already 😅

Sara Rose @ItsKrytxx

Reported 2021-07-26 16:17:04

@AdobeCare Still produces the same issue.

Bill Barclay 🏴󠁧󠁢󠁳󠁣󠁴󠁿 @BillBarclay

Reported 2021-07-26 14:43:03

@AdobeCare Hi there, after I restarted and closed down all updates I managed to update Photoshop to the most recent, I’ve just been able to save my work so looks like the bug in the version I was using has gone, fingers crossed everything looks all good, cheers, Bill.

DavidPerkins @thePhotopiper

Reported 2021-07-26 14:05:27

@AdobeCare Hah! there are entirely too many issues happening to discuss via tweets. Your software is straight broken!

Niels de Vos @denielsdevos

Reported 2021-07-26 11:46:13

@AdobeCare That option is not available (sorry for Dutch language). Using MacOS 10.15.7 on MBP16. This issue is described here too: https://t.co/FEJ3fPynyW Unfortunately I am not the only one. It started after updating Photoshop to 22.4.3. https://t.co/0csAW1rcHA

Ella Mayo @bacon_hotdogs

Reported 2021-07-26 11:27:19

@AdobeCare You know what I'd like even more? To add a video to my project bin and have it be video I can drag into a timeline. Every file I import is audio only until I make it into its own timeline. Fix that and I'll forgive all the crashing. https://t.co/89r0bBpF9N

David Delville @hpteach

Reported 2021-07-26 07:52:51

@AdobeCare Yes I am. Billing issue

Jolyon Ralph @jolyonralph

Reported 2021-07-26 06:11:12

@Acrobat So @AdobeCare turns out there WAS a crash report hiding behind other windows on my machine - sorry for not noticing this earlier. I've submitted the full crash report to Adobe using the regular form. https://t.co/UxkrGdEt8B

Jolyon Ralph @jolyonralph

Reported 2021-07-26 04:52:48

@AdobeCare The problem is bad app design and you know it.

Adobe Care @AdobeCare

Reported 2021-07-26 04:17:07

@BillBarclay Hi Bill, we're sorry for the program error issue. Please update Photoshop to the 22.4.3 version via the Adobe Creative Cloud Desktop app. Also, how much free space do you have on the internal macOS drive? Try the offered steps here: https://t.co/Y0MiwUs44V Thanks. ^Mohit

carin @carinconlac

Reported 2021-07-26 03:01:14

@AdobeCare • Files are saved on System HFF • the problem started all of a sudden in the afternoon on that specific file, and every copy of it • any recent change was installed on the mac

ほおづき @KAZZ_Drive

Reported 2021-07-25 20:49:15

@AdobeCare A false bill. A credit card company receives only a stop of a charge.I told Mr. yamauchi of Adobe Japan to receive money in my bank account, not a card company with a problem.He said certainly, but he has been sent to the do***ent of proof by a different phrase. I'd say so first,

media acc @jkibys

Reported 2021-07-25 18:38:06

@AdobeCare i’m trying to render on media encoder and this is my comp?? i feel like i’ve tried everything but it won’t fix :( https://t.co/QMrbg9PRkz

rak1995 @rak19953

Reported 2021-07-25 12:44:58

@AdobeCare Hi I have problem with my photoshop it always closed when I’m work I tried everything to fix this problem but 👎🏻

Cliff Jones @hcjones3

Reported 2021-07-24 21:39:36

@AdobeCare @BerkeleyFog This is a problem. Activation Failed and I needed it in the morning.

Miss Misery @BerkeleyFog

Reported 2021-07-24 18:16:38

@AdobeCare Yes, this issue started after installing 16.3.2. I don't know exactly what screenshots to show. This is how it looks with Application Frame not checked. I can't drag on or change the size of the window- it's just stuck at the top. If AF is checked, everything disappears. https://t.co/d5OfXsFgPU

Michealanu @michealanu

Reported 2021-07-24 17:42:31

@AdobeCare Refine edge brush erases my selection, any fix?

Niels de Vos @denielsdevos

Reported 2021-07-24 14:47:21

@AdobeCare Render>Lighting Effects does not work anymore, ellipse to adjust beam not shown at all. Instead, the image is sometimes scrambled like this. Restarting does not solve issue. Picture is B&W, but in fact a 8-bit RGB. Any suggestions? (Photoshop 22.4.3 on MPB16 w/GPU) https://t.co/61GBxeJ5MW

Alex Xie @TheCubeHamster

Reported 2021-07-24 14:02:15

@AdobeCare looks like vfr was the issue - converted all my originals to cfr with handbrake and replaced footage and everything exports fine now

نادين @na94x_

Reported 2021-07-24 12:01:31

@AdobeCare can you fix the system of illustrator please; it keeps on lagging and switching off when saving which i have to repeat the work many times ! Please fix it😩

Lorraine Addy @fenlandphotos

Reported 2021-07-24 11:56:56

THREAD Thank you to those of you who gave advice. It is extremely frustrating when you are self taught & have no-one to turn to for advice. There wasn't enough space on my laptop. I have deleted lots of rubbish, uninstalled & reinstalled...LRC #ThankYou #frustrated @AdobeCare

vannie @lovebabywitch

Reported 2021-07-24 09:06:45

paying 6k for canva while looking down on us with pirated adobe cc is not a flex

Fourwind Films @fourwindfilms

Reported 2021-07-23 20:41:48

@AdobeCare @Adobe @AdobeVideo @creativecloud adobe knows there is an issue that was unsolveable by 2 people and won't transfer our call for help with their product and won't provide anyone to help for 48 hours. #adobe #adobeStock

Fourwind Films @fourwindfilms

Reported 2021-07-23 20:20:42

@AdobeCare no one has helped us fix this problem of premiere crashing every 5 minutes (or less) from startup. @AdobePremiereCC called 3 phone hang ups one person said someone else would call. No indication of when. No additional help. #adobestock

Gabriel Wahl @gwhooligan

Reported 2021-07-23 19:25:45

@AdobeCare https://t.co/rPuaLWvLyJ Look at this or any of the other 15 premiere forum posts. They all point to the same issue that still hasn't been fixed for a VERY common camera and codec. The main solution is still proxies - which don't support native 120 which is frankly ridiculous.

g r e g @ykmmaster

Reported 2021-07-23 18:51:49

BRUH @Adobe @AdobeCare I NEED HELP I’ve tried rendering the same video 10 TIMES I’ve done every fix and NOTHING WORKSSSS just gets stuck https://t.co/LtlQl3czCA

Beka Miller @BekaXDBot

Reported 2021-07-23 17:26:00

Youtube and just checking my animals because I usually like to fix it, very familiar, you know, with Adobe Creative Cloud

Daniel Winne @thedigitalpit

Reported 2021-07-23 16:23:48

@AdobeCare It’s poorly designed. Doesn’t function how you would expect. Remapping curves are small and difficult to comprehend. Doesn’t respect timeline snapping. No presets. It’s not broken, it just hasn’t been improved since CS3

🍵 ScribbleLiz 🍵 @Scribble_Liz

Reported 2021-07-23 15:13:02

@AdobeCare That did fix it, thank you. Is there a way to see patch notes for updates so I can be ahead of changes without panicking when something gets moved or changed?

Fourwind Films @fourwindfilms

Reported 2021-07-23 12:34:17

@AdobeCare Finally connected with someone, not sure why you don't allow people to call back specific people in the system when there's a complex problem. it's very frustrating and time consuming on the customer's end.

Ravi kumar @ravi3dfx

Reported 2021-07-23 10:15:23

@AdobeCare @creativecloud @AdobeVideo @Adobe @AdobeNews @PremiereRush @realmeIndia @realmecareIN @MadhavSheth1 @FrancisRealme @realmeglobal @skyli_realme Please look into this matter 🧐 #PremiereRush Beta app is not compatible after #android11 #realmeui2.0 in #realmext Plz Fix https://t.co/QqiQ3R0dDB

🍵 ScribbleLiz 🍵 @Scribble_Liz

Reported 2021-07-23 10:13:42

@AdobeCare The latest update move this/removes this and screws up the labels on my timeline. Why was this changed and how do I fix it?! https://t.co/dlWTG7gIHV

LordStar @LordStar_YT

Reported 2021-07-23 09:13:37

@AdobeCare M Brush Tool Is Not Working How Shall I Fix That

Natrem @GuyonYannis

Reported 2021-07-23 09:09:52

@AdobeCare Thank you for the links in your answer but they are unrelated to the specific issue I mentioned. May I get in touch with a Photoshop developer, to discuss the bug above and/or future partnership for native WebP support?

Nisa @museonisa

Reported 2021-07-23 08:25:26

@AdobeCare I am confused, sorry. I try to put the scaling issue in below image. @Windows team, is there a setting under #windows10 I can explore to make these adobe apps look more coherent? https://t.co/kEhx5umzwg

kardelenbeyaz @kardelenbeyaz07

Reported 2021-07-23 07:51:51

@AdobeCare Thanks for anwser. I added Ss of audio hardware. No Problem Formats: Fujifilm H264 + H265 mov files mp4 files that I have already created Problematic Formats: mp4 videos I downloaded from YouTube. Stock Videos (H264 mp4) (Pexels, Pixebay) https://t.co/GJpzmkGDVc

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