Is Adobe Creative Cloud down right now?
(latest update January 31, 2023)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Flare 💾💫闇黒 Chimera Vtuber @AnkokuFlare
Reported 2023-01-31 18:39:16
🤔Think of the weirdest bug fixes I found with Adobe CC denying my AMD GPU because "drivers are too old".
⁉Opening some random example file tends to fix it. Updating the driver or clean installing drivers never lifts the error. Not going to miss this aspect of the program.
Mion @mionwang
Reported 2023-01-31 18:00:35
@AdobeCare There was a typo on my end. i meant to say "rendered audio is choppy." The audio is choppy because I chopped it up in the edit. But the problem is that it didn't sound choppy in premiere, nor did it look choppy (see video). I'll share SS when convenient. Installed old ver. Pr.
Ti “Pronounced Ty” Webb-Poet & Artist @TiametW
Reported 2023-01-31 15:49:34
@AppleSupport @Adobe I signed up for #adobe cc mobile’s #FREETRIAL #TODAY. I have already selected to cancel it bc once again @apple is charging me during a free trial. This is wrong & likely #illegal! Please Fix This Now! https://t.co/ncOnocG58a
Euan Who's Army @EuanMcGrath
Reported 2023-01-31 12:01:32
Over 24 hours later + despite some brief interactions with @AdobeCare here on Twitter I have had ZERO help of any kind
The issue is making using the software almost impossible!! And because of your zero back-compatibility with Pr I can't even do that!
Sort your **** out @Adobe!
Marius MUTIN @MariusMutin
Reported 2023-01-31 11:38:46
@AdobeCare I sorted out somewhat the crash issues but what seems to cause it, was when in project a media was missing (due to change of name or destination of the concerned media), at the moment of exporting the file in ME, Adobe Premiere would just crash.
Creation of a new seq. solved it.
Mion @mionwang
Reported 2023-01-31 10:34:09
@AdobeCare Don't bull**** me dude. I've been using Adobe stuff for like 10 years now and these bog standard troubleshooting nonsense has never helped anyone. In 10 years, clearing cache has NEVER fixed anything.
There's nothing wrong with anything on my end. It's a bug. Fix the bug.
Marius MUTIN @MariusMutin
Reported 2023-01-31 07:45:12
Dear @Adobe, fix your crash issues on the last version of Premiere Pro. Those repetitive crashes impact heavily the work process.. and client delivery..
Thank you @AdobeCare @creativecloud
Gdr @gderou
Reported 2023-01-31 06:45:05
@AdobeCare Well, the subscription is sold by AWS, so I can only discuss billing with you (as the support site says), and AWS doesn't even have a way to open a ticket (technical) on your service....
All that and my feeling is your API is down (btw, where is PDF services API status page ?)...
RABO @rabovisuals
Reported 2023-01-31 05:50:28
@AdobeCare v24.1.1, and the issue only appear when I try to use Camera Raw Filter
Mion @mionwang
Reported 2023-01-30 19:14:11
@AdobeCare P.S. I'm not kidding. It's 5:40am here and I spent the past 2½hrs trying to figure out why premiere was exporting the audio all choppy and how to fix it when the waveform is totally broken and apparently the audio output isn't working right either. https://t.co/tOb4BhVLjQ
Mion @mionwang
Reported 2023-01-30 19:12:01
@AdobeCare PS. I'm not kidding. It's 5:40am here and I spent the past 2½hrs trying to figure out why premiere was exporting the audio all choppy and how to fix it when the waveform is totally broken and apparently the audio output isn't working right either.
Ray Masaki 真崎嶺 @Ray_Masaki
Reported 2023-01-30 19:04:01
@AdobeCare Hi, I've just submitted the crash report via ray@raymasaki.com
Mion @mionwang
Reported 2023-01-30 19:01:02
@Adobe @creativecloud @AdobeCare this bug goes deeper than just a visual bug. The audio sounds fine in premiere but sounds choppy. The waveform is completely broken.
Vitaliy @vitaliy_filipov
Reported 2023-01-30 15:39:52
@AdobeCare wow, you fixed it, +1 point for @AdobeCare not turning a corporate blindeye on a issue with such a small scale. Thank you :)
Valth @ValthVisuals
Reported 2023-01-30 15:04:27
@AdobeCare @rabovisuals FIX AFTER EFFECTS 😡
David Tohn @tohnloc
Reported 2023-01-30 12:18:40
@AdobeCare I am trying to reset my p***word and the reset email never shows up. an hour on chat with "customer service" is a total do-loop. How do I talk to someone who can fix my problem?!?!?
Greg Wycliffe @gddub
Reported 2023-01-30 09:24:47
@AdobeCare The work around I do is take the muted audio clips & NEST them in the timeline -that fixes it.
The huge inconvenience tho is having to watch all of my exports everytime to check for glitch PLUS once I fix/NEST certain muted clips sometimes other glitches come up on next export😩
Greg Wycliffe @gddub
Reported 2023-01-30 09:20:17
@AdobeCare I record with my Google Pixel 4A, this is what the Codec information reads when I open a raw file in VLC media player.
I have not tried exporting with CBR to see if it avoids the problem. https://t.co/Hc5ZR17buh
j0rdann 🤑 @j0rdanncs
Reported 2023-01-30 06:15:01
@AdobeCare hi can someone help me resolve my after effects issue, I’ve reinstalled an older version and it’s still crashing it was working fine yesterday. Please help https://t.co/MSKR5941ZI
Andrew @awatterson999
Reported 2023-01-30 06:07:15
I have been trying to get a licence for Acrobat Pro since Oct 2022. @Adobe have taken payment, but insist on trying to issue me a refund 🤔 how can it be so difficult to get me a licence when you have received full payment? Appalling customer experience! @AdobeCare #Adobe
Joseph Burtoni @JBBurtoni2
Reported 2023-01-29 22:56:03
If you ever want to pull anything down from Adobe Creative Cloud, good luck. The entire program feels like a trap to keep you stuck in their suite.
💦splashFX💹 @1boysplash
Reported 2023-01-29 20:25:09
@AdobeCare @VilkAlexander Sorry about your account, I know how sad you feel right now. I was facing similar issue weeks ago an hacker intruded into my business account to promote scam to my friends when I discovered I thought about what to do So i got recommended to
https://t.co/Au0sbrizqM on Instagram
denike @denee_kee
Reported 2023-01-29 19:46:43
@AdobeCare after I subscribed for a https://t.co/ZO4XXGR2f2 keep deducting my money every month.please help out with this issue
Micaela WB @mmwwbbmm
Reported 2023-01-29 15:57:57
@AdobeCare hi! I wish to cancel my adobe account subscription. Mine is very old, so I did it via the Adobe Store, and there is NOTHING there to click and cancel. I've tried the chatbox support (linked) but I can't type anything there, seems broken. Please help me, it's stressful. https://t.co/GfSOPMGGbQ
Papa Teets @PapaTeets
Reported 2023-01-28 22:24:03
I can not express how bad the new after effects update is. I have yet to meet anyone who hasn’t had an issue with it/enjoys it. Been using for years now and you have outdone yourself this time. @Adobe @AdobeVideo @AdobeAE @AdobeCare
Josh Diaz @HighlandDiaz
Reported 2023-01-28 14:53:56
Crash #3 in #PremierePro - Happened with the program sitting IN THE BACKGROUND as I worked on a graphic in Illustrator. Hard crashed by itself after loading in properly.@AdobeCare. Three crashes in half an hour. https://t.co/xpe7Vizzc4
Eden Event Design @EdenEventDesign
Reported 2023-01-28 13:27:16
@AdobeCare I have been trying to cancel my adobe subscription for 2 years to no avail i have now found the email ***ociated with the account as thesalawus@gmail.com please can you cancel my account and issue me a refund from 2021!! Why can’t you just refund my money please? FRAUD
Nick | Dallas Photographer @CameramanStan
Reported 2023-01-28 09:31:37
@AdobeCare The issue still remains. How can I fix it? I've restarted my computer and the app itself multiple times. This time when I go to import my video files the app shuts down on its own
Pedro Pazmiño 👁 @pedropazmino22
Reported 2023-01-27 14:49:07
@AdobeXD @AdobeCare I had a power outage. Upon coming back, it seems like Adobe didn't save my cloud do***ent, and now even if tries to restore it, I get this. please help! https://t.co/iZYFR5isjl
kHellstr_3D @Khellstr3D
Reported 2023-01-27 12:51:41
@AdobeCare It is a screenshot form other software, so bitmap picture (with some vector elements overlaid).
The problem is tha image gets blurred. https://t.co/v0aKoCac8C
andrea•nicolini @bembureda
Reported 2023-01-27 05:45:30
@AdobeCare Hi, I'm working on a 36 pages do***ent and every time I scroll up or down ID freeze and I have to force quit and start over again.
This morning it seems to be getting better.
Ray Masaki 真崎嶺 @Ray_Masaki
Reported 2023-01-27 02:58:55
@AdobeCare I updated my m1 mbp to ventura 13.2 and now I can't run indesign 18.1. I've tried uninstalling/reinstalling, deleting pref, installed older versions, and I just get beachball freeze and then force quit. Is this a known issue?
shardcore ⧖ @erocdrahs
Reported 2023-01-26 15:33:41
my mac keeps telling me i've broken 'adobe creative cloud' - i must admit, i'm not overly concerned...
#adobetax
OverlordCornutt @OverlordCornutt
Reported 2023-01-26 14:14:22
@ericladler @ZakugaMignon But then the problem arises that most of these AI were not programmed by the people using and potentially attempting to copyright said generated content. It was done by another entity and they access it. This isn’t like Adobe CC which still requires humans to do all the work.
Fenton @FentonDesigns
Reported 2023-01-26 12:35:19
Shout out to @AdobeCare I've been using Adobe products for over 20 years and the customer support is awesome. Had an issue and the responded extremely quick! So thankful for them!
Fenton @FentonDesigns
Reported 2023-01-26 11:59:07
@AdobeCare Having a weird issue where I accidentally hit a hot key that reverts me back 10 minutes+ or in my history and then deletes the history. I keep losing my work. Have you heard of this happening to anyone else?
Addie Anderson @AddieAndersonx
Reported 2023-01-26 11:49:20
@AdobeCare I have been trying to cancel this for many many months, via email, via phone etc etc to the point where I had to close down an account. Somehow you keep on taking £15 a month from me??
Superfried @Superfried
Reported 2023-01-26 11:34:58
@AdobeCare Thanks for looking into this. Yes, I have observed another issue. In both InDesign + Illustrator, occasionally the shortcuts for save stop working. I tried using the dropdown menu which also failed. Was forced to close unsaved files + restart the apps. Happened more than once.
Addie Anderson @AddieAndersonx
Reported 2023-01-26 10:08:11
@AdobeCare My email address is addie@doggystylestudio.com thanks x hopefully we can fix this
Allison Usavage @ausavage
Reported 2023-01-26 09:29:44
@AdobeCare - I've been trying to use the chat function via the virtual ***istant and I've been ghosted by two separate reps mid-convo. What's the best way to report an issue in LR Cl***ic?
Kristers Hartmanis @KristersH
Reported 2023-01-26 08:30:53
@AdobeCare No, if everything is muted then there isn't any sound issue. I feel like it is more like a processing/pre-rendering issue here. As I said, if I work slower on the timeline there is much less "cracking", but if I edit faster, move through timeline faster, then it is more active
Aakash @Aakash_Sunn
Reported 2023-01-26 00:59:44
Hey @AdobeCare please fix this problem in saving the video. I have tried before i thought it might be some glitch and it's common in apps but now again? I'm totally tired of it. It forces me to use premiere pro for small edits. https://t.co/2Hnxn28cIr
Carson Cunningham @CunninghamC16
Reported 2023-01-25 20:10:22
@AdobeCare Honestly not really. Idk what happened. Basically the entire export page is insanely slow still. Idk how to fix it
ciapecc the dog @CiapeccDog
Reported 2023-01-25 16:43:51
@AdobeCare ive been trying to phone you but your official number is not avaliable (800-5850-774) and I can't use chat cause im not running an Active subscription plan.
though I cancelled subscription plan and paid fee you still take monthly payments can you fix this pls
Kristers Hartmanis @KristersH
Reported 2023-01-25 15:21:24
@AdobeCare I actually tried to change some audio midi settings on Macbook, for example changed from 48,000Hz to 44,100Hz. Nothing. But just read that maybe I should try to delete some audio cache files on Macintosh drive. I just want to understand, if it is a Mac or Premiere problem here
Kristers Hartmanis @KristersH
Reported 2023-01-25 15:15:05
@AdobeCare And I see that other people also have this problem: https://t.co/JheQm7Ahs6
And answering to that question: yes, it is also making the sound if I am using headphones.
Kristers Hartmanis @KristersH
Reported 2023-01-25 15:14:00
@AdobeCare Yes! And my other colleagues who are using the same combo have this exact problem. And it happens at any volume. It is more like a pre-rendering issue as I see here. Sometimes when I edit things quickly and then play it, the “sound” is more active than after a while.
Emon Patwory @Emon_Patwory
Reported 2023-01-24 23:43:34
dear @AdobeCare, Can you Please Fix this?
I am From Bangladesh. I am trying to use this site, but there shows in this pop message. " Not available." https://t.co/vgibUHq6jQ
S.M.S @artfoliosms
Reported 2023-01-24 22:14:17
@AdobeCare Hi adobe, illustrator 2023 keep crashing and saying i'm not having enough memory even tho my laptop has more than 300 GB empty space. I even only edit a small file. It disrupt my workflow a lot, can you tell me how to fix it? I'm using macbook pro m1 with Ventura 13.1
Cam Hoff @camhoff
Reported 2023-01-24 18:05:58
@AdobeCare Here's a screencap of it happening when I cut/paste a shape and then drag it. You can see how it messes up the display of all the existing shapes. This is representative of the issue at large. https://t.co/xa5GpePgYk
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