Is Adobe Creative Cloud down right now?
(latest update April 12, 2021)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Fonts @AdobeFonts
Reported 2021-04-12 17:55:23
@Twizlyy @AdobeCare Ah, gotcha. It's difficult for us to troubleshoot here as we don't have access to the files to test. It could relate to the style linking within the font files, themselves. Have you seen this issue with any other font?
Adobe Fonts @AdobeFonts
Reported 2021-04-12 17:47:11
@Twizlyy @AdobeCare Sorry for the trouble! Sana Sans isn't offered in the Adobe Fonts library. Can you clarify what you did here that helped the issue?
Josh Ling @ Adopt Me! Studio @tactful
Reported 2021-04-12 14:36:33
I tweeted earlier complaining about an Adobe support issue but Denise at @AdobeCare solved it in 5 mins in DM. Credit where credit is due
Chako @sayurishinmoto
Reported 2021-04-12 13:29:15
@AdobeCare @AdobeXD I have AdobeXD version 38.1.12.2 and only this file thatβs saved onto the Cloud is broken. Itβs also shared w/ one other person with co-editing enabled. Neither of us can create nor delete objects outside the art board. We are both using OS Big Sur version 11.2.3
BODIE and FOU @BodieandFou
Reported 2021-04-12 13:16:53
@AdobeCare Photoshop issues: For these 2 images, I was trying to draw a round shape to edit a spot but Photoshop responded a few seconds later with these odd shapes. Any ideas what's going on and most importantly how I could fix this technical issue? https://t.co/fYAD***0d4
ColinT has Maniacal Ventures @ManiacalV
Reported 2021-04-12 13:10:10
@AdobeCare Hahaha, yeah, I kind of ***umed that was the issue. Thanks.
Shubham Davey π¨π»βπ» @AskDaveyJi
Reported 2021-04-12 12:33:54
@AdobeCare Thanks a bunch for immediate help. My issue was solved in matter of minutes. Absolutely satisfied β€οΈ
D.L. Watson @avideomakr
Reported 2021-04-12 12:25:15
@AdobeCare Hey guys, is there a way to fix the home screen not showing up even though I have it turned on in the preference panel? MacOS 11.2.3 (20D91), PrePro vers: 15 Build 41. It's done this for a few versions now. https://t.co/DDfMQtcBx3
Nybble @bitbytenybble11
Reported 2021-04-12 11:41:48
.@Adobe Requiring users to log in to Creative Cloud to uninstall Creative Cloud apps is outrageous. Making us go digging for the Adobe Creative Cloud Cleaner tool is even more outrageous.
Fix this.
Travel Away @travelaway
Reported 2021-04-12 10:28:36
@AdobeCare Yup, that was the first thing I did. The issue stays. Whenever I start my computer, I am greeted by this error.
Travel Away @travelaway
Reported 2021-04-12 09:31:37
@AdobeCare Hi guys! Whatever we do, it seems we cannot fix the Limited access error in Creative Cloud desktop app! We tried using the too, you recommended - nothing. Windows 10 user. I believe the error shows up each time the app check for updates, especially at the startup.
Alex TΓ©treault @TetreaultAJ
Reported 2021-04-12 08:49:02
@AdobeCare Hmmm... this might actually be a Photomechanic problem... I'll confirm and get back to you. Might have jumped the shark here. I use PM for import and cull and then LR for batch edits and file management, PM might be the culprit here.
Alex TΓ©treault @TetreaultAJ
Reported 2021-04-12 08:08:55
@AdobeCare Hi Adobe! So it is already off. Which is the weird thing. I work with 5D4s thst produce CR2s, no issue there. It only does it on the CR3s from the EOS R.
Tim Easley @timeasley
Reported 2021-04-12 06:43:01
@AdobeCare I'd rather not delete all of my preferences, it never fixes any of my problems and it's a huge pain in the ***.
And it's even slower without GPU acceleration switched on. Although that shouldn't be a problem with a high-end GPU.
Kenny McMillan @kwmcmillan
Reported 2021-04-08 18:51:10
@AdobeCare Also, can I really only roll back to 14.9? I think this problem started in like, 14.7 if I had to guess.
Kenny McMillan @kwmcmillan
Reported 2021-04-08 18:17:10
@AdobeCare Upon further review, it's ANYthing in the Audio Track Mixer, third party or otherwise, that makes exports hang up. They used to crash PP/ME, but now it just hangs at 0%. Windows/nVidia/Premiere are all up to date, tried software encoding, tried a fresh install.
Gary Foster πͺπΊπ¬π§ @squeak251
Reported 2021-04-08 17:20:24
@AdobeCare So Adobe say to contact support via their website, but low and behold, you can't get support unless you are logged in, which is the problem I am having! I may just go back to GIMP.
Pete Carr @petecarr
Reported 2021-04-08 14:32:36
@AdobeCare Before you ask. 900 down / 300 up internet connection. No issues there. Web view matches Lightroom Cloud view suggesting its not syncing.
Pete Carr @petecarr
Reported 2021-04-08 14:30:30
@AdobeCare Aye. Been using Lightroom since 1.0. Not my first sync issue. Images have been in my library for months. Probably synced before now but I wiped my cloud library a few months back. Loads of other images have synced. The Prefs pane may take time but 26hrs would suggest an issue.
Old Man Rave Dad @ProtoNick513
Reported 2021-04-08 13:00:50
@AdobeCare Definitely not gonna have that problem again. https://t.co/N6Y7ftIsM5
George Mount @gjmount
Reported 2021-04-08 12:28:15
@AdobeCare Thanks for following-up -- I am on Windows and get this Error code 506 each time. I usually fix it via Step 2 from this doc: https://t.co/xzKJK7Zfzt. I need to do this every time I update XD.
max @naentaesket
Reported 2021-04-08 10:36:35
@AdobeCare ****o, i'm having a problem with photoshop, can you help?
Marlon Ace @DJMarlonAce
Reported 2021-04-08 10:18:13
@Adobe Unable to activate Adobe CC via login. Are your servers down?
Sean Leahy @seanrleahy
Reported 2021-04-08 10:06:03
@AdobeCare Will do. A quick search shows a number of people reporting the same issue with tickets being closed as unresolved, so Iβm not gonna hold my breath.
ThΓ©o @theocinosh
Reported 2021-04-08 08:18:10
@AdobeCare Actually I've found a workaround for this personalized settings problem: copy the "Win" folder found in C:\Users\**username**\Do***ents\Adobe\Premiere Pro\14.0\Profile-CreativeCloud- to ...15.0\Profile-CreativeCloud-
DIY Graphic Drawings with Taylor @GraphicDiy
Reported 2021-04-07 20:56:31
I wish covid was under control and I could attend the Adobe Creative Cloud crash course on Saturday!! #adobe #digitalart
Tymon Brown @tymonbrown
Reported 2021-04-07 18:43:15
@AdobeCare Hey, rolling back to version 14.9 seems to be working for now - thanks for that suggestion.
Do you know when version 15 might get some bug fixes? I have a lot of projects I'm finishing in that version right now, a problem I'm sure is common.
Kenny McMillan @kwmcmillan
Reported 2021-04-07 18:02:31
@AdobeCare I'm really struggling here guys, on top of not being able to render, I seem to now be running in to an issue where I can't save projects because I suddenly don't have write access?
William Bluhm @motorhead018
Reported 2021-04-07 17:50:17
@AdobeCare Please fix this page not loading.
https://t.co/NfswOEzSU5
Tymon Brown @tymonbrown
Reported 2021-04-07 16:42:36
@AdobeCare Hey, no GPU updates available. Here's my system specs:
- Windows 10 Home
- 64gb DDR4 Ram
- Intel i7-10700k
- NVIDIA 3070 gpu
I'm working off of two external G-Drives (USB 3.1), I'm using proxies, and I have 48gb of RAM devoted to premiere. I've never had this problem.
Forrest Crocker @videography_fc
Reported 2021-04-07 15:55:31
@AdobeCare Premiere, after effects and illustrator (not all at the same time but all have the same problem)
β
π£πππππ @rdamzr
Reported 2021-04-07 15:12:57
@AdobeFonts @AdobeCare thank you very much! here's an image that shows the problem, hope it helps: https://t.co/EcMyRjvLqf
Adobe Fonts @AdobeFonts
Reported 2021-04-07 14:50:27
@rdamzr @AdobeCare Thank you for bringing this to our attention. I've shared your report with the team and they are currently working to determine the cause of the issue.
JC(4)R @JC4R
Reported 2021-04-07 14:08:41
@AdobeCare I'd like to request that you guys consider adding an "autosave" feature to Photoshop.
So when things crash, you don't lose progress.
This has been a standard feature across many different software programs for about 15 years now. Please catch up with the times.
Ann @Aniuchaaja
Reported 2021-04-07 11:37:21
@elainecchao @AdobeXD @AdobeCare Thanks @elainecchao Yes issue is resolved!! Cheers!! :D
Pure Police Cams @PurePoliceCams
Reported 2021-04-07 09:42:49
@AdobeCare Just don't. You never help. I had to restart my computer to fix your dumb app. You gonna refund me or only offer useless help that's clearly not needed now as I resolved the issue on my own with a hard reset.
mehmetnbilgic @mehmetnbilgic
Reported 2021-04-07 09:34:03
@AdobeCare Thanks but didn't work for me. The problem continues when I try to create a new link. The only way to see comments is Creative Cloud desktop apps' notifications.
RG | WISCO @wiscogg
Reported 2021-04-06 20:17:24
Wow somehow been paying for 2 Adobe CC All Apps plans ... and a Photography plan. Support took care of it immediately and refunded the extra plans cost! @creativecloud been a subscriber for over 7 years and wanted to say thanks for the quick fix!
β
π£πππππ @rdamzr
Reported 2021-04-06 19:30:30
@AdobeCare can you please fix the kerning tool for arabic letters? please? whenever i try to fix the kerning it separates the letters and it's super frustrating π
D.L. Watson @avideomakr
Reported 2021-04-06 18:24:44
@AdobeCare Is there a log that I could see which plugin is causing the issue?
Malk Williams - Voice Actor @MalksVoice
Reported 2021-04-06 18:10:06
@AdobeCare Will do, and thanks for engaging after I mentioned the problem in the first place, it's appreciated.
Elaine Chao @elainecchao
Reported 2021-04-06 17:54:43
@Aniuchaaja @AdobeXD Looping in @AdobeCare to help here. I don't have context as to the original issue - can you please let us know what's going on?
C.Berkay Kazangirler @CahitBerkay26
Reported 2021-04-06 17:35:00
@AdobeCare I p***ed the logs to you. I hope the problem is resolved as soon as possible.
C.Berkay Kazangirler @CahitBerkay26
Reported 2021-04-06 17:04:48
@AdobeCare - Inability to select text data for editing,
- Crash while cutting, copying and pasting,
- Crash while saving ..
Moreover, it crashes without any warning.
Windows 10 Pro, x64, i7-9750, 16 GB Ram..
π π½ππππ π @royaltheartist
Reported 2021-04-06 12:30:08
@AdobeCare Windows 10, trying to use the Creative Cloud desktop app, and I have a photography plan. Every time I try to use CC I get "Adobe Creative Cloud is needed to resolve the problem. However, it is missing or damaged" I've uninstalled/reinstalled five times this morning, no help
Tug McLub @Tug_McLub
Reported 2021-04-06 12:21:56
@AdobeCare Wondering why my email and website is down... I know business Catalyst shutdown was moved to September. Today everything of mine is down but your site says there is no problems.... What is going on?????
Ann @Aniuchaaja
Reported 2021-04-06 11:12:29
@AdobeCare Yes issue is there. Error 44:76.
Leon Faerman @LeonFaerman
Reported 2021-04-06 10:53:15
@Jondle @AdobeCare Having the same issue. @AdobeCare
haza anaya @hazanaya
Reported 2021-04-06 10:32:54
@AdobeCare Premiere's new close captioning window is great, but as I add new sections, the list scrolls back up to the top and when I create a new one I have to scroll down to the end of the list again before I can type! Why can't the list just keep showing me the latest!?
mangosteen @kingscholarleon
Reported 2021-04-06 10:00:13
Give me adobe cc for free